Mercy Movers review 2026 (San Juan Capistrano, CA)
Updated
Mercy Movers, a San Juan Capistrano, CA moving company, ranks #678 of 1154 movers in California, with a moveBuddha rating of 3.36/5.
97% of Mercy Movers' 354 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves unfriendly or rude staff. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Mercy Movers measures up
Mercy Movers ranks #678 out of 1154 movers in California with a moveBuddha Score of 3.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.36.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is Mercy Movers moveBuddha Certified?
Mercy Movers is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Mercy Movers hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Mercy Movers?
Out of 354 verified reviews, 97% of customers left a positive review about Mercy Movers in San Juan Capistrano, CA. 2% of reviews are negative and 0.8% are neutral. Mercy Movers has a 6% higher positive review percentage than the average California moving company (97% vs the California state average of 91%).
- Positive97.2%(344)
- Neutral0.8%(3)
- Negative2%(7)
Based on 354 reviews across Google, Yelp, and other review sites.
What customers like about Mercy Movers
Affordable rates
Many reviewers found Mercy Movers to be more budget-friendly than competitors without sacrificing quality.
Quick response times
Customer support at Mercy Movers was often noted for responding to questions or concerns almost immediately
Flexibility
Clients liked that Mercy Movers was willing to adjust schedules or accommodate last-minute changes.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Mercy Movers's attention to detail.
Quick moving process
The team at Mercy Movers often gets the job done faster than expected, saving clients time.
What positive reviewers say
“Max and Sam were amazing. They were efficient, quick, and exceedingly affordable. I would recommend them to anyone.”
Jesus Loves YouVerified ReviewerGoogle“We needed movers at the last minute, and they helped us the next morning. We will use their service every time!”
Haley AVerified ReviewerGoogle“The movers were very fast and efficient. They wrapped everything and protected all furniture. Would highly recommend!”
Jane PranesVerified ReviewerGoogle“The OC crew was polite, fast, careful, and accommodating. The office allowed modifications to my move date.”
Kimberly BradleyVerified ReviewerGoogle
What mixed reviewers say
“Eddy, Abo, Rus, and Nur did a fantastic job and carefully fit everything into my rental truck. At the end, they pressured me to increase the tip, which was disappointing.”
Richard H.Verified ReviewerYelp
Most common complaints about Mercy Movers
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Limited availability
Some customers couldn't book their desired moving dates due to Mercy Movers's packed schedule.
What negative reviewers say
“The workers were tardy, damaged our floors and belongings, took breaks, stayed on their phones, and put boxes on wrong floors. The lead also acted unprofessionally when we questioned the damage.”
Carissa C.Verified ReviewerYelp“The crew moved slowly, spent time on phones and vaping, and took 5½ hours to load a medium truck. Management offered no resolution, and the move cost $1,450.”
Tara H.Verified ReviewerYelp“Rude service, poor logistics that made us move carloads ourselves, and property damage remained concerns. The company later called to apologize financially.”
Renee C.Verified ReviewerYelp“The person on the phone sighed when I requested a 1 p.m. truck unload and said they preferred morning appointments.”
Keith SiddelVerified ReviewerGoogle
Mercy Movers
3.36San Juan Capistrano, CA
Save more than 30% on average by comparing movers before you book.
Mercy Movers
3.36
San Juan Capistrano, CA
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Mercy Movers, then see how it compares with other top-rated movers in San Juan Capistrano.
Compare prices side by side
See where Mercy Movers lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Mercy Movers offer?
Mercy Movers offers full-service moving, local moves, and commercial moves. It also provides small moves, packing, and packing materials.
Services offered
Is Mercy Movers licensed and insured?
moveBuddha holds no federal licensing record for Mercy Movers in San Juan Capistrano, CA. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Mercy Movers holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Mercy Movers cost?
Mercy Movers does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in California, you can expect to pay approximately $129/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service California moving companies similar to Mercy Movers typically bill the amounts below using a $129/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does Mercy Movers offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Mercy Movers accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Mercy Movers compares with other local movers
With a moveBuddha score of 3.36 out of 5, Mercy Movers trails the five top-rated movers in the San Juan Capistrano area, 1.06 points behind Terry Moving and Storage Inc.. Where Mercy Movers falls behind is review quality, with the lowest review quality score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | NorthStar Moving CompanyIrvine | 4.52 | 68 | 4.6 | 4.8 | A+ |
| 2 | SafeWay Moving & StorageLake Forest | 4.50 | 484 | 4.5 | 4.8 | A+ |
| 3 | Laaks Moving ServicesIrvine | 4.48 | 139 | 4.8 | 4.7 | A+ |
| 4 | Safe-Way Moving IncIrvine | 4.44 | 493 | 4.5 | 4.8 | A+ |
| 5 | Terry Moving and Storage Inc.Lake Forest | 4.42 | 473 | — | 4.8 | A+ |
| 6 | Mercy MoversThis mover · ranks #6 | 3.36 | 354 | — | — | — |
How does Mercy Movers compare to other California movers?
- moveBuddha score#678 of 1154(worse than average)
3.36vs 3.68 avg
Mercy Movers scores 3.36, below the California average of 3.68, and ranks #678 of 1154 California movers.
- Positive reviews#405 of 1154(better than average)
97%vs 91% avg
Mercy Movers has 97% positive reviews, above the California average of 91%, and ranks #405 of 1154 California movers.
- Negative reviews#402 of 1154(better than average)
2%vs 8% avg
Mercy Movers has 2% negative reviews, below the California average of 8%, and ranks #402 of 1154 California movers. A lower percentage is better.
- Reviews analyzed#227 of 1154(better than average)
354vs 268 avg
Mercy Movers has 354 reviews analyzed, above the California average of 268, and ranks #227 of 1154 California movers.
| Metric | This moverMercy Movers | California avg | California rank | Difference |
|---|---|---|---|---|
| moveBuddha score#678 of 1154 in California | 3.36 | 3.68 | #678 of 1154 | −0.32(worse than average) |
| Positive reviews#405 of 1154 in California | 97% | 91% | #405 of 1154 | +6 pts(better than average) |
| Negative reviewsLower is better#402 of 1154 in California | 2% | 8% | #402 of 1154 | −6 pts(better than average) |
| Reviews analyzed#227 of 1154 in California | 354 | 268 | #227 of 1154 | +86(better than average) |
Compared with 1154 California movers with moveBuddha profiles. Rank #1 is the best in California.
Mercy Movers
3.36San Juan Capistrano, CA
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Mercy Movers, then see how it compares with other top-rated movers in San Juan Capistrano.
Compare prices side by side
See where Mercy Movers lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Mercy Movers
3.36
San Juan Capistrano, CA
Final verdict: Mercy Movers
Mercy Movers earns a 3.36/5 moveBuddha Score and ranks #678 among California movers, with 97% positive feedback across 354 customer reviews.
Customers consistently praise its affordable rates and quick response times. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
The most common complaint is unfriendly or rude staff.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Mercy Movers
3.36
San Juan Capistrano, CA
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your California moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Mercy Movers
- Phone
- (949) 802-2947
- Website
- mercymovers.com
- Profiles
Helpful California moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.