Royal Moving & Storage review 2026 (Los Angeles, CA)

What do customers say about Royal Moving & Storage?

Out of 595 verified reviews, 95% of customers left a positive review about Royal Moving & Storage in Los Angeles, CA. 3.7% of reviews are negative and 1.8% are neutral. Royal Moving & Storage has a 5% higher positive review percentage than the average California moving company (95% vs the California state average of 90%).

What customers like about Royal Moving & Storage

• Affordable rates

  Many reviewers found Royal Moving & Storage to be more budget-friendly than competitors without sacrificing quality.

• Flexibility

  Clients liked that Royal Moving & Storage was willing to adjust schedules or accommodate last-minute changes.

• Quick moving process

  The team at Royal Moving & Storage often gets the job done faster than expected, saving clients time.

• Quick response times

  Customer support at Royal Moving & Storage was often noted for responding to questions or concerns almost immediately

• Respectful of property

  Customers appreciated how carefully Royal Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.

What positive reviewers say

• “Booked last minute, they arrived on time, took only a couple of hours, and were reasonably priced. They were also accommodating when I asked for last-minute changes.”

• “Royal responded quickly to my request for a quote. I was talking to a representative within a few minutes, on a weekend. They offered a good price, and the movers were on time, helpful, and quick.”

• “Daniel and his team took wonderful care of our belongings. Through assembly, moving, and reassembly, the process was very smooth.”

• “Dimitri's team was excellent. They got straight to work and loaded our three-bedroom home in under three hours. They secured everything and transported it safely.”

• “Jose and his team were very respectful, took good care of the stuff, and were very organized. They communicated well and asked questions instead of assuming.”

What mixed reviewers say

• “The quote promised 3–4 hours, but the move took 7. Movers were slow and careless, leaving scratches on furniture and walls. Nick later refunded three hours.”

• “The guys arrived on time and worked hard, but communication issues led to boxes and heavy items being placed incorrectly. A 10% card surcharge was also unexpected.”

• “The move was smooth except when a mover cut open a $2,000 mattress while removing shrink wrap. I was reimbursed about $90.”

• “The quality of the move was excellent; they protected belongings, walls, and floors. A surprise 10% card markup forced me to find $1,500 cash.”

Most common complaints about Royal Moving & Storage

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

• Unexpected charges

  Hidden fees or surprise costs caused dissatisfaction among some Royal Moving & Storage clients.

What negative reviewers say

• “They broke my shredder, dented and cracked my wooden floor, and charged extra for an additional roll of plastic wrapping. One mover also took oranges without asking.”

• “They originally quoted under $2,000, arrived a full day late, then raised the price above $7,000 after loading the truck. They held the belongings until payment, despite a wheelchair being among the items.”

• “We paid for packing and furniture assembly, but the crew lacked packing materials and delivery arrived late. Boxes were poorly packed, items were broken or missing, and furniture parts were lost.”

• “The movers took 5.5 hours for a small one-bedroom move, left several items behind, and damaged furniture. Customer service later offered to reimburse one hour and replace a shelf.”