U-Move LLC review 2026 (Citrus Heights, CA)

What do customers say about U-Move LLC?

Out of 280 verified reviews, 78% of customers left a positive review about U-Move LLC in Citrus Heights, CA. 20.4% of reviews are negative and 1.4% are neutral. U-Move LLC has a 13% lower positive review percentage than the average California moving company (78% vs the California state average of 91%).

What customers like about U-Move LLC

• Quick response times

  Customer support at U-Move LLC was often noted for responding to questions or concerns almost immediately

• Quick moving process

  The team at U-Move LLC often gets the job done faster than expected, saving clients time.

• Efficient service

  Many customers praise U-Move LLC for completing moves smoothly and with minimal downtime.

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to U-Move LLC's attention to detail.

• Respectful of property

  Customers appreciated how carefully U-Move LLC's team maneuvered furniture through tight spaces without damaging walls or floors.

What positive reviewers say

• “Evan and Alex were incredible—not only were they fast and efficient, but they also made the whole experience enjoyable with their kindness and professionalism. They handled my belongings with care, and communicated clearly.”

• “The team was on time and wasted no time getting started. They were responsible in handling our household goods and made sure all the furniture was properly wrapped and cared for.”

• “Sergei and Alex worked fast and were very careful with all of my things, wrapping them up so they were secure. I appreciated the transparency in the costs and there were zero surprises.”

• “I was shocked they fit me in within a day of my inquiry. Evan and his team handled my items with care and were nice and helpful. I highly recommend Double Move.”

• “After another company cancelled the day before, U-Move was available on short notice. The crew showed up at 6 a.m. and handled our possessions with great care despite heavy objects and stairways.”

What mixed reviewers say

• “After arriving 45 minutes late, the movers worked slowly, spent time on their phones, and argued about the job. They also lost the bolts to my mother’s bed, though nothing was broken.”

• “U-Move was budget friendly and management responded quickly, but the move was inefficient, undermanned, and caused scrapes on furniture because of poor wrapping.”

• “The truck was too small, leaving some items behind and turning a one-day move into four days. The young crew was courteous and efficient, but planning was poor and a coffee table leg was damaged.”

• “My items were moved in, but the furniture was placed haphazardly. Nothing was broken, though the final cost was a bit higher than the quote suggested.”

Most common complaints about U-Move LLC

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Unexpected charges

  Hidden fees or surprise costs caused dissatisfaction among some U-Move LLC clients.

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

What negative reviewers say

• “Movers were 3 hours late, then refused to unload the truck until we paid them. Then they tacked on a 2 hour travel fee. I felt extorted and would not recommend or use them again.”

• “I went to empty my storage unit just three weeks later and found my furniture scratched, my bed no longer working, and several broken dishes.”

• “They ended up charging me $900 for 7.5 hours. I don't find it very professional to give a quote then have your movers move slow so they can stretch the time and tack on an extra $300 without warning.”

• “The owner did not offer an apology for the damage and chose to take a defensive position. A simple acknowledgment and apology makes all the difference in the world.”