Charter Transportation, Inc. review 2026 (Elk Grove Village, IL)
Updated
Charter Transportation, Inc., an Elk Grove Village, IL moving company, ranks #261 of 307 movers in Illinois, with a moveBuddha rating of 3.30/5.
44% of Charter Transportation, Inc.'s 85 verified customer reviews are positive. Customers most often praise its professional and polite staff, while the most common complaint involves damage to items. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Charter Transportation, Inc. measures up
Charter Transportation, Inc. ranks #261 out of 307 movers in Illinois with a moveBuddha Score of 3.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.30.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is Charter Transportation, Inc. moveBuddha Certified?
Charter Transportation, Inc. is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Charter Transportation, Inc. hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Charter Transportation, Inc.?
Out of 85 verified reviews, 44% of customers left a positive review about Charter Transportation, Inc. in Elk Grove Village, IL. 56.5% of reviews are negative. Charter Transportation, Inc. has a 45% lower positive review percentage than the average Illinois moving company (44% vs the Illinois state average of 89%).
- Positive43.5%(37)
- Negative56.5%(48)
Based on 85 reviews across Google, Yelp, and other review sites.
What customers like about Charter Transportation, Inc.
Professional and polite staff
Customers say the Charter Transportation, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Charter Transportation, Inc..
Efficient service
Many customers praise Charter Transportation, Inc. for completing moves smoothly and with minimal downtime.
Helpful movers
Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
What positive reviewers say
“This mover was incredible overall. The courtesy and respect were top notch. They were well at communicating with me. Very careful with my belongings.”
Chad TolandVerified ReviewerGoogle“The moving crew was very professional and worked hard. They set everything up how I requested, and were friendly as well…”
Jessica JamtaasVerified ReviewerGoogle“Charter Transportation was amazing with my move. They really took care of my items and I was pleased to see that there was minimal damages. They were efficient, professional, and an amazing team.”
Conni KimVerified ReviewerGoogle“Very professional and informative. They were on time and were very quick to both pack/load and unpack/unload.”
Evan DemmeVerified ReviewerGoogle“My PCS move from Kansas City, MO to Richmond, VA was flawless. The packing team was punctual and professional. The loading team was punctual and professional. Nothing damaged, nothing missing, no concerns.”
Chris S.Verified ReviewerYelp
Most common complaints about Charter Transportation, Inc.
Damage to items
Some customers reported that items were damaged during packing or loading.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
What negative reviewers say
“Majority of our items came damaged, completely broken, or just missing completely. Don’t use this moving service if you’re looking for a stress free move.”
Benjy BenjaminVerified ReviewerGoogle“Upon arrival to new location that's when things began to unravel, some items were lost. They broke my TV and told me I should be able to file a claim. It's been weeks and I'm not getting feedback.”
Thomas RossVerified ReviewerGoogle“Our items were picked up 6/10 with a date of no later than 6/24 to be delivered. Still no items. Every time we call or email for an update no one responds. Very unprofessional.”
Julee BeckVerified ReviewerGoogle“Their truck broke down in front of my house and left transmission fluid all over the place and there are multiple items broken. They promised me a delivery timeframe. It was delivered 1 week late.”
Kim MVerified ReviewerGoogle“terrible company. They lack clear communication, never answer the phones, and lost a $900 mattress and failed to honor the reimbursement claim through their unethical claims system.”
Bailee HartVerified ReviewerGoogle
Charter Transportation, Inc.
3.30Elk Grove Village, IL
Save more than 30% on average by comparing movers before you book.
Charter Transportation, Inc.
3.30
Elk Grove Village, IL
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Charter Transportation, Inc., then see how it compares with other top-rated movers in Elk Grove Village.
Compare prices side by side
See where Charter Transportation, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Charter Transportation, Inc. offer?
Charter Transportation, Inc. offers local moves, long-distance moves, and packing.
Services offered
Is Charter Transportation, Inc. licensed and insured?
moveBuddha holds no federal licensing record for Charter Transportation, Inc. in Elk Grove Village, IL. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Charter Transportation, Inc. holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Charter Transportation, Inc. cost?
Charter Transportation, Inc. does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Illinois, you can expect to pay approximately $122/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Illinois moving companies similar to Charter Transportation, Inc. typically bill the amounts below using a $122/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Charter Transportation, Inc. offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Illinois moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Charter Transportation, Inc. offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
Charter Transportation, Inc. does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Charter Transportation, Inc. compares with other local movers
With a moveBuddha score of 3.30 out of 5, Charter Transportation, Inc. trails the five highest-scoring moving companies near Elk Grove Village, 1.18 points behind Mid-West Moving & Storage. Charter Transportation, Inc.'s score rests on 85 reviews, fewer than any of the five. Where Charter Transportation, Inc. falls behind is quote accuracy, with the lowest quote accuracy score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | New City MovingChicago | 4.70 | 1,451 | 4.8 | 4.5 | — |
| 2 | STI Moving & Storage Inc.Skokie | 4.64 | 1,590 | 4.7 | 2.9 | A+ |
| 3 | Alliance Moving & StorageRolling Meadows | 4.64 | 896 | 4.8 | 3.8 | A+ |
| 4 | Good Move Movers, Inc.Elmhurst | 4.64 | 488 | 4.8 | 4.6 | A+ |
| 5 | Mid-West Moving & StorageElk Grove Village | 4.48 | 548 | 4.9 | 2.8 | A+ |
| 6 | Charter Transportation, Inc.This mover · ranks #6 | 3.30 | 85 | — | — | — |
How does Charter Transportation, Inc. compare to other Illinois movers?
- moveBuddha score#261 of 307(worse than average)
3.30vs 3.70 avg
Charter Transportation, Inc. scores 3.30, below the Illinois average of 3.70, and ranks #261 of 307 Illinois movers.
- Positive reviews#276 of 307(worse than average)
44%vs 89% avg
Charter Transportation, Inc. has 44% positive reviews, below the Illinois average of 89%, and ranks #276 of 307 Illinois movers.
- Negative reviews#276 of 307(worse than average)
57%vs 11% avg
Charter Transportation, Inc. has 57% negative reviews, above the Illinois average of 11%, and ranks #276 of 307 Illinois movers. A lower percentage is better.
- Reviews analyzed#174 of 307(worse than average)
85vs 378 avg
Charter Transportation, Inc. has 85 reviews analyzed, below the Illinois average of 378, and ranks #174 of 307 Illinois movers.
| Metric | This moverCharter Transportation, Inc. | Illinois avg | Illinois rank | Difference |
|---|---|---|---|---|
| moveBuddha score#261 of 307 in Illinois | 3.30 | 3.70 | #261 of 307 | −0.40(worse than average) |
| Positive reviews#276 of 307 in Illinois | 44% | 89% | #276 of 307 | −45 pts(worse than average) |
| Negative reviewsLower is better#276 of 307 in Illinois | 57% | 11% | #276 of 307 | +46 pts(worse than average) |
| Reviews analyzed#174 of 307 in Illinois | 85 | 378 | #174 of 307 | −293(worse than average) |
Compared with 307 Illinois movers with moveBuddha profiles. Rank #1 is the best in Illinois.
Charter Transportation, Inc.
3.30Elk Grove Village, IL
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Charter Transportation, Inc., then see how it compares with other top-rated movers in Elk Grove Village.
Compare prices side by side
See where Charter Transportation, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Charter Transportation, Inc.
3.30
Elk Grove Village, IL
Final verdict: Charter Transportation, Inc.
Charter Transportation, Inc. earns a 3.30/5 moveBuddha Score and ranks #261 among Illinois movers, with 44% positive feedback across 85 customer reviews.
Customers consistently praise its professional and polite staff and friendly and approachable staff. It is best for customers prioritizing crew professionalism, helpful crews, and reliable service experience.
The most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Charter Transportation, Inc.
3.30
Elk Grove Village, IL
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Illinois moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Charter Transportation, Inc.
- Phone
- (847) 258-0005
- Website
- chartertsp.com
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.