Ondemand Movers USA review 2026 (Chicago, IL)
Updated
Ondemand Movers USA, a Chicago, IL moving company, ranks #218 of 307 movers in Illinois, with a moveBuddha rating of 3.30/5.
96% of Ondemand Movers USA's 600 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves delayed arrival or delivery. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Ondemand Movers USA measures up
Ondemand Movers USA ranks #218 out of 307 movers in Illinois with a moveBuddha Score of 3.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.30.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is Ondemand Movers USA moveBuddha Certified?
Ondemand Movers USA is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Ondemand Movers USA hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Ondemand Movers USA?
Out of 600 verified reviews, 96% of customers left a positive review about Ondemand Movers USA in Chicago, IL. 4.3% of reviews are negative and 0.2% are neutral. Ondemand Movers USA has a 7% higher positive review percentage than the average Illinois moving company (96% vs the Illinois state average of 89%).
- Positive95.5%(573)
- Neutral0.2%(1)
- Negative4.3%(26)
Based on 600 reviews across Google, Yelp, and other review sites.
What customers like about Ondemand Movers USA
Affordable rates
Many reviewers found Ondemand Movers USA to be more budget-friendly than competitors without sacrificing quality.
Quick moving process
The team at Ondemand Movers USA often gets the job done faster than expected, saving clients time.
Quick response times
Customer support at Ondemand Movers USA was often noted for responding to questions or concerns almost immediately
Efficient service
Many customers praise Ondemand Movers USA for completing moves smoothly and with minimal downtime.
Helpful movers
Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
What positive reviewers say
“Great service for affordable prices. They shifted my whole furniture and packed and wrapped everything. Quick and efficient. Emanual, Nick and ninu helped me a lot.”
Mansi PatelVerified ReviewerGoogle“The reservation process was seamless and Ninu was very helpful. The movers were super nice & very efficient. My move was done in 3 hours! I highly recommend this company.”
Mickayla JonesVerified ReviewerGoogle“Great service and reasonable price. Easy to book. Movers are professional and friendly. Will definitely choose Ondemand again if needed.”
H HVerified ReviewerGoogle“We had a great experience with OnDemand Movers. From the start, they were very prompt with getting back to me about an estimate and scheduling. Ninu was a great help with all of my questions.”
Radha GarveyVerified ReviewerGoogle
What mixed reviewers say
“Quavon was helpful, courteous, and fast-moving. His partner was lazy and disorganized. My dad’s TV legs and computer monitor were broken, and a two-hour move took 2 hours 42 minutes and was upcharged.”
Michele TaliaferroVerified ReviewerGoogle
Most common complaints about Ondemand Movers USA
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Damage to items
Some customers reported that items were damaged during packing or loading.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
What negative reviewers say
“Finally, they show up at 6:45pm. ... I’m noticing damage to both our furniture and the wall in our new home!”
Shelby LindenVerified ReviewerGoogle“The move took over 7 hours, which increased my final bill significantly. ... He hit walls and, at one point, dropped a ceramic side table from a height, breaking it. ... It has been nearly three months, with no reply.”
Gustavo Soares SilveiraVerified ReviewerGoogle“Movers were two hours late despite our repeated confirmation of arrival time, were unprofessional and did not know how to assemble our bed frame. They significantly overcharged us.”
Madeline TaberVerified ReviewerGoogle“The move itself was solid, but if anything gets damaged, don’t expect much support afterward. ... Their claims process is unreliable and unprofessional.”
Adele PruniVerified ReviewerGoogle
Ondemand Movers USA
3.30Chicago, IL
Save more than 30% on average by comparing movers before you book.
Ondemand Movers USA
3.30
Chicago, IL
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Ondemand Movers USA, then see how it compares with other top-rated movers in Chicago.
Compare prices side by side
See where Ondemand Movers USA lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Ondemand Movers USA offer?
Beyond standard household moves, Ondemand Movers USA handles piano moving, fine art handling, and antique handling.
Services offered
Is Ondemand Movers USA licensed and insured?
moveBuddha holds no federal licensing record for Ondemand Movers USA in Chicago, IL. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Ondemand Movers USA holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Ondemand Movers USA cost?
Ondemand Movers USA does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Illinois, you can expect to pay approximately $122/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Illinois moving companies similar to Ondemand Movers USA typically bill the amounts below using a $122/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Ondemand Movers USA offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Illinois moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Ondemand Movers USA offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
Ondemand Movers USA does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Ondemand Movers USA compares with the top 10 Chicago movers
Ondemand Movers USA's moveBuddha score of 3.30 out of 5 places it #38, outside the top 10 Chicago movers, 1.22 points behind Elite Moving & Storage, the tenth-placed mover. At 600 reviews, Ondemand Movers USA has fewer reviews than eight of the ten. Where Ondemand Movers USA falls behind is quote accuracy, with the lowest quote accuracy score in the group.
The ten highest-scoring local movers near Chicago, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | New City MovingChicago | 4.70 | 1,451 | 4.8 | 4.5 | — |
| 2 | STI Moving & Storage Inc.Skokie | 4.64 | 1,590 | 4.7 | 2.9 | A+ |
| 3 | Alliance Moving & StorageRolling Meadows | 4.64 | 896 | 4.8 | 3.8 | A+ |
| 4 | The Professionals Moving SpecialistsChicago | 4.58 | 5,591 | 5.0 | 4.6 | A+ |
| 5 | Move-tasticChicago | 4.58 | 4,873 | 5.0 | 4.6 | A+ |
| 6 | Windy City Movers Inc.Chicago | 4.58 | 789 | 4.6 | 4.0 | A+ |
| 7 | MiniMoves Inc.Hillside | 4.58 | 516 | 4.4 | 3.0 | A+ |
| 8 | H2H Movers IncChicago | 4.56 | 4,892 | 4.9 | 4.2 | A+ |
| 9 | Jay MoversChicago | 4.56 | 514 | 4.1 | 3.9 | B- |
| 10 | Elite Moving & StorageLincolnwood | 4.52 | 2,057 | 4.7 | 2.8 | A+ |
| 38 | Ondemand Movers USAThis mover · ranks #38 | 3.30 | 600 | — | — | — |
How does Ondemand Movers USA compare to other Illinois movers?
- moveBuddha score#218 of 307(worse than average)
3.30vs 3.70 avg
Ondemand Movers USA scores 3.30, below the Illinois average of 3.70, and ranks #218 of 307 Illinois movers.
- Positive reviews#108 of 307(better than average)
96%vs 89% avg
Ondemand Movers USA has 96% positive reviews, above the Illinois average of 89%, and ranks #108 of 307 Illinois movers.
- Negative reviews#112 of 307(better than average)
4%vs 11% avg
Ondemand Movers USA has 4% negative reviews, below the Illinois average of 11%, and ranks #112 of 307 Illinois movers. A lower percentage is better.
- Reviews analyzed#46 of 307(better than average)
600vs 378 avg
Ondemand Movers USA has 600 reviews analyzed, above the Illinois average of 378, and ranks #46 of 307 Illinois movers.
| Metric | This moverOndemand Movers USA | Illinois avg | Illinois rank | Difference |
|---|---|---|---|---|
| moveBuddha score#218 of 307 in Illinois | 3.30 | 3.70 | #218 of 307 | −0.40(worse than average) |
| Positive reviews#108 of 307 in Illinois | 96% | 89% | #108 of 307 | +7 pts(better than average) |
| Negative reviewsLower is better#112 of 307 in Illinois | 4% | 11% | #112 of 307 | −7 pts(better than average) |
| Reviews analyzed#46 of 307 in Illinois | 600 | 378 | #46 of 307 | +222(better than average) |
Compared with 307 Illinois movers with moveBuddha profiles. Rank #1 is the best in Illinois.
Ondemand Movers USA
3.30Chicago, IL
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Ondemand Movers USA, then see how it compares with other top-rated movers in Chicago.
Compare prices side by side
See where Ondemand Movers USA lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Ondemand Movers USA
3.30
Chicago, IL
Final verdict: Ondemand Movers USA
Ondemand Movers USA earns a 3.30/5 moveBuddha Score and ranks #38 among Chicago movers, with 96% positive feedback across 600 customer reviews.
Customers consistently praise its affordable rates and quick moving process. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
The most common complaint is delayed arrival or delivery.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Ondemand Movers USA
3.30
Chicago, IL
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Illinois moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Ondemand Movers USA
- Phone
- (331) 301-9656
- Website
- ondemandmoversusa.com
- Profiles
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.