The New Haven Companies, Inc. review 2026 (Waukegan, IL)
In business since 1945 · Updated
The New Haven Companies, Inc., a Waukegan, IL moving company, ranks #75 of 303 movers in Illinois, with a moveBuddha rating of 4.28/5.
84% of The New Haven Companies, Inc.'s 74 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves unfriendly or rude staff.
In business since 1945, The New Haven Companies, Inc. holds active FMCSA registration (USDOT #2375022) and operates 61 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How The New Haven Companies, Inc. measures up
Across 74 reviews, The New Haven Companies, Inc. in Waukegan, IL is rated 4.6/5 on Google (56 reviews) and 3.2/5 on Yelp (13 reviews), and has an A+ rating from the Better Business Bureau.
The New Haven Companies, Inc. ranks #75 out of 303 movers in Illinois with a moveBuddha Score of 4.28 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.28.
- Industry experience
- 5.0
- Review quality
- 4.2
- Brand
- 4.0
- Website
- 4.0
- Customer service
- 3.9
Google rating
Based on 56 reviews
Yelp rating
Based on 13 reviews
Better Business Bureau
Based on BBB profile
Is The New Haven Companies, Inc. moveBuddha Certified?
The New Haven Companies, Inc. is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. The New Haven Companies, Inc. hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about The New Haven Companies, Inc.?
Out of 74 verified reviews, 84% of customers left a positive review about The New Haven Companies, Inc. in Waukegan, IL. 12.2% of reviews are negative and 4.1% are neutral. The New Haven Companies, Inc. has a 5% lower positive review percentage than the average Illinois moving company (84% vs the Illinois state average of 89%).
- Positive83.8%(62)
- Neutral4.1%(3)
- Negative12.2%(9)
Based on 74 reviews across Google, Yelp, and other review sites.
What customers like about The New Haven Companies, Inc.
Affordable rates
Many reviewers found The New Haven Companies, Inc. to be more budget-friendly than competitors without sacrificing quality.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at The New Haven Companies, Inc..
Quick response times
Customer support at The New Haven Companies, Inc. was often noted for responding to questions or concerns almost immediately
Professional and polite staff
Customers say the The New Haven Companies, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Efficient service
Many customers praise The New Haven Companies, Inc. for completing moves smoothly and with minimal downtime.
What positive reviewers say
“They delivered it the same week right to our address over two hours away and loaded it into storage. Our company will only use New Haven equipment.”
Skinny LadsVerified ReviewerGoogle“Their prices were much less than a big-box store, with stronger cartons and a huge selection. The representative helped choose the right boxes and shared useful moving tips.”
GoogleVerified Reviewer “Everyone was very nice and helpful. My order was ready before I finished paying, and the dollies were better than those from other companies.”
GoogleVerified Reviewer “New Haven has stellar customer service, short wait times, quality packing materials, and friendly people.”
GoogleVerified Reviewer “Nina was kind, knowledgeable, and went above and beyond to help with my order.”
YelpVerified Reviewer
What mixed reviewers say
“Poor communication…”
GoogleVerified Reviewer “Customer service was not great at all…”
GoogleVerified Reviewer “No written review…”
GoogleVerified Reviewer
Most common complaints about The New Haven Companies, Inc.
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Limited availability
Some customers couldn't book their desired moving dates due to The New Haven Companies, Inc.'s packed schedule.
What negative reviewers say
“The movers packed our belongings well, but we strongly suspected that three expensive baseball jerseys, Stanley cups, and sunglasses were missing.”
YelpVerified Reviewer “Service is not first-come, first-served for local drivers; other drivers must wait hours. Never coming back here.”
GoogleVerified Reviewer “The person answering the phone was rude, and customer service was horrible.”
YelpVerified Reviewer “After spending thousands of dollars, I was treated rudely by phone and in person and felt like a burden.”
YelpVerified Reviewer
The New Haven Companies, Inc.
4.28Waukegan, ILSince 1945
Save more than 30% on average by comparing movers before you book.
The New Haven Companies, Inc.
4.28
Waukegan, IL · Since 1945
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from The New Haven Companies, Inc., then see how it compares with other top-rated movers in Waukegan.
Compare prices side by side
See where The New Haven Companies, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does The New Haven Companies, Inc. offer?
The New Haven Companies, Inc. offers packing materials.
Services offered
Is The New Haven Companies, Inc. licensed and insured?
Federally licensed, operating authority active
US DOT 2375022 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, The New Haven Companies, Inc. is registered with the Federal Motor Carrier Safety Administration under US DOT number 2375022, and its operating status is currently active. It also holds a Illinois intrastate license, number 2375022.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover The New Haven Companies, Inc. holds. Ask for a certificate of insurance before you book.
- State license number
- 2375022Issued by Illinois. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 61Power units reported to the FMCSA
- Miles driven
- 879,611Reported to the FMCSA for 2023
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- August 2026
How much does The New Haven Companies, Inc. cost?
The New Haven Companies, Inc. does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Illinois, you can expect to pay approximately $122/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Illinois moving companies similar to The New Haven Companies, Inc. typically bill the amounts below using a $122/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does The New Haven Companies, Inc. offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
The New Haven Companies, Inc. accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
The New Haven Companies, Inc. also offers discounts on request. It also lists: Clearance sale advertised; no specific discount amount or eligibility stated. Ask what you qualify for and how much you could save before you book.
How The New Haven Companies, Inc. compares with other local movers
With a moveBuddha score of 4.28 out of 5, The New Haven Companies, Inc. trails the five top-rated movers near Waukegan, 0.14 points behind Federal Companies. The New Haven Companies, Inc.'s score rests on 74 reviews, fewer than any of the five. Where The New Haven Companies, Inc. falls behind is website, with the lowest website score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | New City MovingChicago | 4.70 | 1,451 | 4.8 | 4.5 | — |
| 2 | STI Moving & Storage Inc.Skokie | 4.64 | 1,590 | 4.7 | 2.9 | A+ |
| 3 | Alliance Moving & StorageRolling Meadows | 4.64 | 896 | 4.8 | 3.8 | A+ |
| 4 | TWO MEN AND A TRUCKGurnee | 4.44 | 409 | 4.4 | 2.4 | A+ |
| 5 | Federal CompaniesLindenhurst | 4.42 | 231 | 4.7 | — | A+ |
| 6 | The New Haven Companies, Inc.This mover · ranks #6 | 4.28 | 74 | 4.6 | 3.2 | A+ |
How does The New Haven Companies, Inc. compare to other Illinois movers?
- moveBuddha score#75 of 303(better than average)
4.28vs 3.75 avg
The New Haven Companies, Inc. scores 4.28, above the Illinois average of 3.75, and ranks #75 of 303 Illinois movers.
- Positive reviews#212 of 303(worse than average)
84%vs 89% avg
The New Haven Companies, Inc. has 84% positive reviews, below the Illinois average of 89%, and ranks #212 of 303 Illinois movers.
- Negative reviews#193 of 303(worse than average)
12%vs 10% avg
The New Haven Companies, Inc. has 12% negative reviews, above the Illinois average of 10%, and ranks #193 of 303 Illinois movers. A lower percentage is better.
- Reviews analyzed#176 of 303(worse than average)
74vs 382 avg
The New Haven Companies, Inc. has 74 reviews analyzed, below the Illinois average of 382, and ranks #176 of 303 Illinois movers.
- Yelp rating#65 of 303(worse than average)
3.2vs 3.5 avg
The New Haven Companies, Inc. has a Yelp rating of 3.2, below the Illinois average of 3.5, and ranks #65 of 303 Illinois movers.
- Years in business#14 of 303(better than average)
81 yearsvs 30 years avg
The New Haven Companies, Inc. has been in business for 81 years, above the Illinois average of 30 years, and ranks #14 of 303 Illinois movers.
| Metric | This moverThe New Haven Companies, Inc. | Illinois avg | Illinois rank | Difference |
|---|---|---|---|---|
| moveBuddha score#75 of 303 in Illinois | 4.28 | 3.75 | #75 of 303 | +0.53(better than average) |
| Positive reviews#212 of 303 in Illinois | 84% | 89% | #212 of 303 | −5 pts(worse than average) |
| Negative reviewsLower is better#193 of 303 in Illinois | 12% | 10% | #193 of 303 | +2 pts(worse than average) |
| Reviews analyzed#176 of 303 in Illinois | 74 | 382 | #176 of 303 | −308(worse than average) |
| Yelp ratingBased on only 13 reviews#65 of 303 in Illinois | 3.2 | 3.5 | #65 of 303 | −0.3(worse than average) |
| Years in business#14 of 303 in Illinois | 81 years | 30 years | #14 of 303 | +51(better than average) |
Compared with 303 Illinois movers with moveBuddha profiles. Rank #1 is the best in Illinois.
The New Haven Companies, Inc.
4.28Waukegan, ILSince 1945
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from The New Haven Companies, Inc., then see how it compares with other top-rated movers in Waukegan.
Compare prices side by side
See where The New Haven Companies, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
The New Haven Companies, Inc.
4.28
Waukegan, IL · Since 1945
Final verdict: The New Haven Companies, Inc.
The New Haven Companies, Inc. earns a 4.28/5 moveBuddha Score and ranks #75 among Illinois movers, with 84% positive feedback across 74 customer reviews.
Customers consistently praise its affordable rates and friendly and approachable staff. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
With 61 trucks and a track record dating to 1945, it has more history than the average Illinois mover, and the most common complaint is unfriendly or rude staff.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
The New Haven Companies, Inc.
4.28
Waukegan, IL · Since 1945
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Illinois moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact The New Haven Companies, Inc.
- Phone
- (800) 727-9555
- Website
- newhaven-usa.com
Other New Haven Companies, Inc. locations
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.