Soft Touch Moving & Storage review 2026 (Bloomington, IN)
In business since 2007 · Updated
Soft Touch Moving & Storage, a Bloomington, IN moving company, ranks #14 of 137 movers in Indiana, with a moveBuddha rating of 4.42/5.
79% of Soft Touch Moving & Storage's 136 verified customer reviews are positive. Customers most often praise its flexibility, while the most common complaint involves unprofessional behavior.
In business since 2007, Soft Touch Moving & Storage holds active FMCSA registration (USDOT #707793) and operates 7 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Soft Touch Moving & Storage measures up
Across 136 reviews, Soft Touch Moving & Storage in Bloomington, IN is rated 4.3/5 on Google (123 reviews) and 1.8/5 on Yelp (5 reviews), and has an A+ rating from the Better Business Bureau.
Soft Touch Moving & Storage ranks #14 out of 137 movers in Indiana with a moveBuddha Score of 4.42 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.42.
- Customer service
- 5.0
- Industry experience
- 4.7
- Brand
- 4.5
- Review quality
- 4.2
- Website
- 4.0
Google rating
Based on 123 reviews
Yelp rating
Based on 5 reviews
Better Business Bureau
Based on BBB profile
Is Soft Touch Moving & Storage moveBuddha Certified?
Soft Touch Moving & Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Soft Touch Moving & Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Soft Touch Moving & Storage?
Out of 136 verified reviews, 79% of customers left a positive review about Soft Touch Moving & Storage in Bloomington, IN. 18.4% of reviews are negative and 2.2% are neutral. Soft Touch Moving & Storage has a 6% lower positive review percentage than the average Indiana moving company (79% vs the Indiana state average of 85%).
- Positive79.4%(108)
- Neutral2.2%(3)
- Negative18.4%(25)
Based on 136 reviews across Google, Yelp, and other review sites.
What customers like about Soft Touch Moving & Storage
Flexibility
Clients liked that Soft Touch Moving & Storage was willing to adjust schedules or accommodate last-minute changes.
Consistency and follow-up
Reviewers liked that Soft Touch Moving & Storage stayed in touch before and after the move to ensure everything went smoothly.
Affordable rates
Many reviewers found Soft Touch Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Soft Touch Moving & Storage's attention to detail.
Respectful of property
Customers appreciated how carefully Soft Touch Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.
What positive reviewers say
“Management was incredibly flexible and easy to work with. The staff were fast, efficient, polite, and handled my things with care. The price was very reasonable.”
Amy CornellVerified ReviewerGoogle“Great customer service. I called to schedule a local move on short notice and received an estimate the same day. The crew showed up on time, and the company followed up afterward.”
GoogleVerified Reviewer “Excellent experience. They arrived ahead of time and finished quickly. Safe handling of objects and courteous service. Would definitely hire again!”
Cynthia WuVerified ReviewerGoogle“Their prices were in line with the most affordable places in town, and the staff were friendly. They unpacked my U-Haul in 90 minutes, 30 minutes quicker than expected.”
Jay StafstromVerified ReviewerGoogle“I’ve used these guys 4 times since 2008 and not once have they disappointed! Book them with confidence!”
GoogleVerified Reviewer
What mixed reviewers say
“The moving crew was FANTASTIC, but pricing felt too unpredictable. The contract showed two different rates, and I never received an itemized receipt or any receipt at all.”
GoogleVerified Reviewer “We moved locally and the quote was $850–$1,050, but the actual price was $1,350. The movers did not use a strap for the piano, which seemed risky.”
GoogleVerified Reviewer “The men who moved us were very hard working, but communication errors meant appliances were left unfinished and some items were forgotten. Management refunded $100.”
GoogleVerified Reviewer
Most common complaints about Soft Touch Moving & Storage
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
What negative reviewers say
“The driver was incredibly rude and refused to use the wider stairwell entrance. He said he didn’t care which entrance he used. This behavior was unprofessional.”
Jamie WoodwardVerified ReviewerGoogle“The team was young, inexperienced, and untrained. Items were mislabeled, fine art was carried by its hanging string, liquids spilled, and furniture and lamps were cracked.”
Kristi Howard-ShultzVerified ReviewerGoogle“Items went missing during the move. PlayStation and Xbox games, as well as a scarf, were lost. Replacing them would cost about $800.”
GoogleVerified Reviewer “Called Soft Touch, set up an estimate for the following week, and waited, but John Craft never showed up. The office never called to apologize or reschedule. Unprofessional and flat out rude.”
GoogleVerified Reviewer
Soft Touch Moving & Storage
4.42Bloomington, INSince 2007
Save more than 30% on average by comparing movers before you book.
Soft Touch Moving & Storage
4.42
Bloomington, IN · Since 2007
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Soft Touch Moving & Storage, then see how it compares with other top-rated movers in Bloomington.
Compare prices side by side
See where Soft Touch Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Soft Touch Moving & Storage offer?
Soft Touch Moving & Storage offers full-service moving, labor-only loading help, and local moves. It also provides long-distance moves, commercial moves, and small moves.
Services offered
Is Soft Touch Moving & Storage licensed and insured?
Federally licensed, operating authority active
US DOT 707793 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Soft Touch Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 707793, as A CRAFT MOVING AND STORAGE INC, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Soft Touch Moving & Storage holds. Ask for a certificate of insurance before you book.
- Registered legal name
- A CRAFT MOVING AND STORAGE INCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- A SOFT TOUCH MOVING & STORAGETrade name on file with the FMCSA
- FMCSA safety rating
- ConditionalAssigned after a compliance review
- Trucks registered
- 7Power units reported to the FMCSA
- Miles driven
- 150,000Reported to the FMCSA for 2023
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- August 2026
How much does Soft Touch Moving & Storage cost?
Soft Touch Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Indiana, you can expect to pay approximately $138/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Indiana moving companies similar to Soft Touch Moving & Storage typically bill the amounts below using a $138/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Soft Touch Moving & Storage is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Indiana moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Soft Touch Moving & Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Military
Soft Touch Moving & Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Soft Touch Moving & Storage also offers a military discount. Ask what you qualify for and how much you could save before you book.
How Soft Touch Moving & Storage compares with other local movers
With a moveBuddha score of 4.42 out of 5, Soft Touch Moving & Storage trails the four highest-scoring moving companies near Bloomington, 0.06 points behind Sherman Moving & Storage. At 136 reviews, Soft Touch Moving & Storage has fewer reviews than three of the four. Soft Touch Moving & Storage has a quote accuracy score higher than three of the four, but a website score that trails three of the four.
The four highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Leaders Moving & Storage Co.Indianapolis | 4.52 | 1,169 | 4.8 | 2.8 | A+ |
| 2 | A Better Way Moving and StorageBloomington | 4.50 | 561 | 4.9 | 3.8 | A+ |
| 3 | Busy Bee MoversIndianapolis | 4.48 | 415 | 4.1 | 2.3 | A+ |
| 4 | Sherman Moving & StorageIndianapolis | 4.48 | 100 | 4.0 | 3.0 | A+ |
| 5 | Soft Touch Moving & StorageThis mover · ranks #5 | 4.42 | 136 | 4.3 | 1.8 | A+ |
How does Soft Touch Moving & Storage compare to other Indiana movers?
- moveBuddha score#14 of 137(better than average)
4.42vs 3.76 avg
Soft Touch Moving & Storage scores 4.42, above the Indiana average of 3.76, and ranks #14 of 137 Indiana movers.
- Positive reviews#86 of 137(worse than average)
79%vs 85% avg
Soft Touch Moving & Storage has 79% positive reviews, below the Indiana average of 85%, and ranks #86 of 137 Indiana movers.
- Negative reviews#87 of 137(worse than average)
18%vs 14% avg
Soft Touch Moving & Storage has 18% negative reviews, above the Indiana average of 14%, and ranks #87 of 137 Indiana movers. A lower percentage is better.
- Reviews analyzed#60 of 137(worse than average)
136vs 339 avg
Soft Touch Moving & Storage has 136 reviews analyzed, below the Indiana average of 339, and ranks #60 of 137 Indiana movers.
- Yelp rating#47 of 137(worse than average)
1.8vs 3.0 avg
Soft Touch Moving & Storage has a Yelp rating of 1.8, below the Indiana average of 3.0, and ranks #47 of 137 Indiana movers.
- Years in business#38 of 137(worse than average)
19 yearsvs 37 years avg
Soft Touch Moving & Storage has been in business for 19 years, below the Indiana average of 37 years, and ranks #38 of 137 Indiana movers.
| Metric | This moverSoft Touch Moving & Storage | Indiana avg | Indiana rank | Difference |
|---|---|---|---|---|
| moveBuddha score#14 of 137 in Indiana | 4.42 | 3.76 | #14 of 137 | +0.66(better than average) |
| Positive reviews#86 of 137 in Indiana | 79% | 85% | #86 of 137 | −6 pts(worse than average) |
| Negative reviewsLower is better#87 of 137 in Indiana | 18% | 14% | #87 of 137 | +4 pts(worse than average) |
| Reviews analyzed#60 of 137 in Indiana | 136 | 339 | #60 of 137 | −203(worse than average) |
| Yelp ratingBased on only 5 reviews#47 of 137 in Indiana | 1.8 | 3.0 | #47 of 137 | −1.2(worse than average) |
| Years in business#38 of 137 in Indiana | 19 years | 37 years | #38 of 137 | −18(worse than average) |
Compared with 137 Indiana movers with moveBuddha profiles. Rank #1 is the best in Indiana.
Soft Touch Moving & Storage
4.42Bloomington, INSince 2007
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Soft Touch Moving & Storage, then see how it compares with other top-rated movers in Bloomington.
Compare prices side by side
See where Soft Touch Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Soft Touch Moving & Storage
4.42
Bloomington, IN · Since 2007
Final verdict: Soft Touch Moving & Storage
Soft Touch Moving & Storage earns a 4.42/5 moveBuddha Score and ranks #14 among Indiana movers, with 79% positive feedback across 136 customer reviews.
Customers consistently praise its flexibility and consistency and follow-up. It is best for customers prioritizing helpful crews, careful handling of belongings, and reliable service experience.
With 7 trucks and a track record dating to 2007, it has less history than the average Indiana mover, and the most common complaint is unprofessional behavior.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Soft Touch Moving & Storage
4.42
Bloomington, IN · Since 2007
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Indiana moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Soft Touch Moving & Storage
- Phone
- (812) 333-4755
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.