Step by Step Moving & Storage review 2026 (Waltham, MA)
In business since 2018 · Updated
Step by Step Moving & Storage, a Waltham, MA moving company, ranks #41 of 299 movers in Massachusetts, with a moveBuddha rating of 4.42/5.
82% of Step by Step Moving & Storage's 144 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves delayed arrival or delivery.
Step by Step Moving & Storage has been in business since 2018. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Step by Step Moving & Storage measures up
Across 144 reviews, Step by Step Moving & Storage in Waltham, MA is rated 4.5/5 on Google (86 reviews) and 4.1/5 on Yelp (60 reviews), and has an A+ rating from the Better Business Bureau.
Step by Step Moving & Storage ranks #41 out of 299 movers in Massachusetts with a moveBuddha Score of 4.42 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.42.
- Industry experience
- 5.0
- Brand
- 4.5
- Review quality
- 4.5
- Customer service
- 4.1
- Website
- 4.0
Google rating
Based on 86 reviews
Yelp rating
Based on 60 reviews
Better Business Bureau
Based on BBB profile
Is Step by Step Moving & Storage moveBuddha Certified?
Step by Step Moving & Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Step by Step Moving & Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Step by Step Moving & Storage?
Out of 144 verified reviews, 82% of customers left a positive review about Step by Step Moving & Storage in Waltham, MA. 17.4% of reviews are negative and 0.7% are neutral. Step by Step Moving & Storage has a 8% lower positive review percentage than the average Massachusetts moving company (82% vs the Massachusetts state average of 90%).
- Positive81.9%(118)
- Neutral0.7%(1)
- Negative17.4%(25)
Based on 144 reviews across Google, Yelp, and other review sites.
What customers like about Step by Step Moving & Storage
Affordable rates
Many reviewers found Step by Step Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that Step by Step Moving & Storage was willing to adjust schedules or accommodate last-minute changes.
Quick response times
Customer support at Step by Step Moving & Storage was often noted for responding to questions or concerns almost immediately
Quick moving process
The team at Step by Step Moving & Storage often gets the job done faster than expected, saving clients time.
Efficient service
Many customers praise Step by Step Moving & Storage for completing moves smoothly and with minimal downtime.
What positive reviewers say
“The move was quick and efficient and they took care with my things. Nothing was damaged.”
GoogleVerified Reviewer “I got a response the same day and even with the last minute notice they booked me on the spot and the guys were great! They were fast, efficient, careful and polite.”
GoogleVerified Reviewer “Very few, if any, of the other professional movers in this area can compete with Step by Step’s rates. Especially if you are considering a short distance or small volume move, take a look at these guys first.”
GoogleVerified Reviewer “Step by Step delivers. Scheduling was very prompt and easy: even though I filled online form on Friday after 5pm they called me back within an hour.”
GoogleVerified Reviewer “I had to reschedule my move last minute and Gleb was very accommodating and flexible about the situation.”
YelpVerified Reviewer
What mixed reviewers say
“Estimate was far below actual cost, but I expected that. Packing was super slow then unloading was way too fast. Everything piled in one room, so I had to put everything in the proper rooms myself.”
YelpVerified Reviewer
Most common complaints about Step by Step Moving & Storage
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Damage to items
Some customers reported that items were damaged during packing or loading.
Inaccurate estimates
Estimates from Step by Step Moving & Storage were sometimes way off from what customers were ultimately billed.
What negative reviewers say
“The drivers arrived over 3 hours late due to a truck issue. The move only took 1.5 hours, but I was charged for 3 hours.”
GoogleVerified Reviewer “They broke a large decorative mirror, but insisted we pay full price for the 4 extra hours and just call the office the next day.”
GoogleVerified Reviewer “Quoted price was much lower then charged price. For example storage was quoted at $300 then charged $500.”
GoogleVerified Reviewer “My bed frame was destroyed, my leather recliner lost a foot, my leather couch was completely frayed, my chest of drawers became unusable, boxes were smashed.”
YelpVerified Reviewer
Step by Step Moving & Storage
4.42Waltham, MASince 2018
Save more than 30% on average by comparing movers before you book.
Step by Step Moving & Storage
4.42
Waltham, MA · Since 2018
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Step by Step Moving & Storage, then see how it compares with other top-rated movers in Waltham.
Compare prices side by side
See where Step by Step Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Step by Step Moving & Storage offer?
Step by Step Moving & Storage offers full-service moving, local moves, long-distance moves, and commercial moves, with hourly rates from $139.
Services offered
Is Step by Step Moving & Storage licensed and insured?
Registered with the FMCSA
US DOT 3278041. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
Step by Step Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 3278041. It also holds a Massachusetts intrastate license, number 1035994.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Step by Step Moving & Storage holds. Ask for a certificate of insurance before you book.
- State license number
- 1035994Issued by Massachusetts. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Step by Step Moving & Storage cost?
Step by Step Moving & Storage lists an hourly rate of $139, above the Massachusetts average of $129/hr. At that rate, a studio or 1-bedroom move (3–5 hours with 2 movers) would come to about $400–$700. Larger homes need more movers and hours: totals from similar movers typically run $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Massachusetts moving companies similar to Step by Step Moving & Storage typically bill the amounts below using a $129/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Step by Step Moving & Storage offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Massachusetts moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Step by Step Moving & Storage offer?
- Accepts
- Credit CardsCash
- Deposit
- Required to book
- Discounts
- MilitarySeniorMover’s own offer
Step by Step Moving & Storage accepts credit cards and cash. A deposit is required to book. Step by Step Moving & Storage's terms: For local moves, the deposit is one hour of work. For long-distance moves, the deposit is 10% to 15% of the balance. Credit card payments incur a 3% fee.
Step by Step Moving & Storage also offers military and senior discounts. It also lists: 5% discount for cash payments. Ask what you qualify for and how much you could save before you book.
How Step by Step Moving & Storage compares with the top 4 Waltham movers
With a moveBuddha score of 4.42 out of 5, Step by Step Moving & Storage places fourth when ranked against the four highest-scoring Waltham moving companies, just behind Charles River Movers and 0.06 points ahead of Aviv Moving & Storage. At 144 reviews, Step by Step Moving & Storage has fewer reviews than three of the four.
The four highest-scoring local movers near Waltham, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Flash MovingWaltham | 4.50 | 899 | 5.0 | 4.6 | A+ |
| 2 | Lexel Moving & StorageWaltham | 4.50 | 399 | 4.8 | 4.5 | A+ |
| 3 | Charles River MoversWaltham | 4.44 | 113 | 4.3 | 3.7 | A+ |
| 4 | Step by Step Moving & StorageThis mover · ranks #4 | 4.42 | 144 | 4.5 | 4.1 | A+ |
| 5 | Aviv Moving & StorageWaltham | 4.36 | 217 | 4.5 | 3.5 | A+ |
How does Step by Step Moving & Storage compare to other Massachusetts movers?
- moveBuddha score#41 of 299(better than average)
4.42vs 3.73 avg
Step by Step Moving & Storage scores 4.42, above the Massachusetts average of 3.73, and ranks #41 of 299 Massachusetts movers.
- Positive reviews#221 of 299(worse than average)
82%vs 90% avg
Step by Step Moving & Storage has 82% positive reviews, below the Massachusetts average of 90%, and ranks #221 of 299 Massachusetts movers.
- Negative reviews#224 of 299(worse than average)
17%vs 9% avg
Step by Step Moving & Storage has 17% negative reviews, above the Massachusetts average of 9%, and ranks #224 of 299 Massachusetts movers. A lower percentage is better.
- Reviews analyzed#97 of 299(worse than average)
144vs 245 avg
Step by Step Moving & Storage has 144 reviews analyzed, below the Massachusetts average of 245, and ranks #97 of 299 Massachusetts movers.
- Yelp rating#55 of 299(better than average)
4.1vs 3.9 avg
Step by Step Moving & Storage has a Yelp rating of 4.1, above the Massachusetts average of 3.9, and ranks #55 of 299 Massachusetts movers.
- Years in business#99 of 299(worse than average)
8 yearsvs 26 years avg
Step by Step Moving & Storage has been in business for 8 years, below the Massachusetts average of 26 years, and ranks #99 of 299 Massachusetts movers.
| Metric | This moverStep by Step Moving & Storage | Massachusetts avg | Massachusetts rank | Difference |
|---|---|---|---|---|
| moveBuddha score#41 of 299 in Massachusetts | 4.42 | 3.73 | #41 of 299 | +0.69(better than average) |
| Positive reviews#221 of 299 in Massachusetts | 82% | 90% | #221 of 299 | −8 pts(worse than average) |
| Negative reviewsLower is better#224 of 299 in Massachusetts | 17% | 9% | #224 of 299 | +8 pts(worse than average) |
| Reviews analyzed#97 of 299 in Massachusetts | 144 | 245 | #97 of 299 | −101(worse than average) |
| Yelp rating#55 of 299 in Massachusetts | 4.1 | 3.9 | #55 of 299 | +0.2(better than average) |
| Years in business#99 of 299 in Massachusetts | 8 years | 26 years | #99 of 299 | −18(worse than average) |
Compared with 299 Massachusetts movers with moveBuddha profiles. Rank #1 is the best in Massachusetts.
Step by Step Moving & Storage
4.42Waltham, MASince 2018
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Step by Step Moving & Storage, then see how it compares with other top-rated movers in Waltham.
Compare prices side by side
See where Step by Step Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Step by Step Moving & Storage
4.42
Waltham, MA · Since 2018
Final verdict: Step by Step Moving & Storage
Step by Step Moving & Storage earns a 4.42/5 moveBuddha Score and ranks #4 among Waltham movers, with 82% positive feedback across 144 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With a track record dating to 2018, it has less history than the average Massachusetts mover, and the most common complaint is delayed arrival or delivery.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Step by Step Moving & Storage
4.42
Waltham, MA · Since 2018
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Massachusetts moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Step by Step Moving & Storage
- Phone
- (857) 557-8801
- Website
- stepbystepmoving.com
Helpful Massachusetts moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.