BoxStar Movers review 2026 (Arlington, VA)

What do customers say about BoxStar Movers?

Out of 1,326 verified reviews, 99% of customers left a positive review about BoxStar Movers in Arlington, VA. 0.5% of reviews are negative and 0.4% are neutral. BoxStar Movers has a 10% higher positive review percentage than the average Virginia moving company (99% vs the Virginia state average of 89%).

What customers like about BoxStar Movers

• Efficient service

  Many customers praise BoxStar Movers for completing moves smoothly and with minimal downtime.

• Quick moving process

  The team at BoxStar Movers often gets the job done faster than expected, saving clients time.

• Respectful of property

  Customers appreciated how carefully BoxStar Movers's team maneuvered furniture through tight spaces without damaging walls or floors.

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to BoxStar Movers's attention to detail.

• Helpful movers

  Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.

What positive reviewers say

• “The movers were professional, efficient, and careful with our belongings. Communication was smooth and the move went much easier than expected.”

• “They worked super quickly, wrapped all my larger furniture items to protect them, and got everything moved in just 15 minutes over the initial estimate.”

• “They arrived on time, handled all of my belongings with exceptional care, and everything arrived at my new home in perfect condition without a single scratch.”

• “Seiit and Uka were super nice and patient. They were quick and careful with all my things and helped set up my new apartment.”

• “Alex and Victor did not stop! They were polite and helpful, and I would definitely use them again.”

What mixed reviewers say

• “Nothing was broken and my leather couch was handled very well. They were professional and nice, but a two-hour estimate became six hours and the price rose from $400 to $1,200.”

• “The movers were on time, but one stayed on the phone and they hit walls and doors. We are still looking for screws from a TV stand; thankfully, no furniture was damaged.”

• “The crew arrived when promised and worked professionally, but fragile boxes were stacked under heavy items, damaging furniture and dishes.”

• “The movers were courteous but lacked experience with heavy furniture, scratched a sofa, and struggled with a dresser because its drawers were not removed.”

Most common complaints about BoxStar Movers

• Misplaced or lost items

  In some cases, belongings went missing or were delivered to the wrong location.

• Poor packing quality

  Subpar packing techniques by BoxStar Movers led to crushed boxes or damaged goods for some clients.

• Hard-to-resolve claims

  Customers found it difficult to file or finalize claims for damaged or lost items.

What negative reviewers say

• “The move took 13 hours, and 90% of our belongings were left in the garage, basement, and main floor instead of their marked bedrooms. A month later, I was still relocating boxes.”

• “Furniture and kitchen items were damaged. After I filed a claim, I was told someone would respond within 7–10 days, but five weeks passed without a response despite two follow-up calls.”

• “Wine glasses were packed on their sides, and about half shattered. Other fragile items were placed under heavier things, while many boxes were poorly filled and collapsed.”

• “After the move, at least $5,000 worth of belongings, including jewelry, clothing, kitchenware, and a painting, were reported missing; the company offered $250.”