Universal VanLines review 2026 (Union, NJ)
In business since 2005 · Updated
Universal VanLines, an Union, NJ moving company, ranks #88 of 315 movers in New Jersey, with a moveBuddha rating of 3.76/5.
63% of Universal VanLines' 64 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items.
Universal VanLines has been in business since 2005. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Universal VanLines measures up
Across 64 reviews, Universal VanLines in Union, NJ has an A rating from the Better Business Bureau.
Universal VanLines ranks #88 out of 315 movers in New Jersey with a moveBuddha Score of 3.76 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.76.
- Customer service
- 3.6
- Industry experience
- 3.6
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
Better Business Bureau
Based on BBB profile
Is Universal VanLines moveBuddha Certified?
Universal VanLines is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Universal VanLines hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Universal VanLines?
Out of 64 verified reviews, 63% of customers left a positive review about Universal VanLines in Union, NJ. 35.9% of reviews are negative and 1.6% are neutral. Universal VanLines has a 24% lower positive review percentage than the average New Jersey moving company (63% vs the New Jersey state average of 87%).
- Positive62.5%(40)
- Neutral1.6%(1)
- Negative35.9%(23)
Based on 64 reviews across Google, Yelp, and other review sites.
What customers like about Universal VanLines
Affordable rates
Many reviewers found Universal VanLines to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that Universal VanLines was willing to adjust schedules or accommodate last-minute changes.
Consistency and follow-up
Reviewers liked that Universal VanLines stayed in touch before and after the move to ensure everything went smoothly.
Good communication
Reviewers frequently mention clear, consistent updates from Universal VanLines throughout the moving process.
Quick response times
Customer support at Universal VanLines was often noted for responding to questions or concerns almost immediately
What positive reviewers say
“The communication was clear. The pricing was fair. The crew showed up on time and we had no issues throughout the day or process. I would recommend them to anyone.”
Garrett NannVerified ReviewerGoogle“Had a last-minute closing date sooner than expected Universal showed up did not overprice the last minute move Jonathan and Juan showed up punctual polite helpful made a very stressful time so much easier.”
Mary Beth FloresVerified ReviewerGoogle“David was excellent in giving the competitive quote, he attended me even in late evening. Timely updates are given in every phases. Fair clauses and movers were fast and professional.”
Preetam D.Verified ReviewerYelp“They arrived on time and took care really well of our furniture. The guys were very nice and service was fast. The quote they gave us, was exactly what we paid with no other charges.”
Marite N.Verified ReviewerYelp“Although i did not end up using this company at no fault of theirs, They provided a quick response time with an estimate.”
Dawn MarieVerified ReviewerGoogle
What mixed reviewers say
“My wife was quoted at $499 over the phone for 4men. When the move was complete, final bill was $904. The guys did a OK job when they were working. Almost every corner on all these pieces I mentioned are very well damaged.”
Brian H.Verified ReviewerYelp
Most common complaints about Universal VanLines
Damage to items
Some customers reported that items were damaged during packing or loading.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Universal VanLines clients.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
What negative reviewers say
“Very disappointed in final price. They broke 2 pieces of furniture and a couple of crystals. Still waiting for claim forms for almost 2 months!”
Maria C.Verified ReviewerYelp“They may be cheaper than the rest but beware of hidden charges and damage to any furniture they put tape on.”
Lizzy R.Verified ReviewerYelp“Agreed to fixed cost for cross country move. On pickup they charged me additional $200 for standard packaging. On delivery, the driver wanted to charge me $112 extra.”
Nirmal S.Verified ReviewerYelp“At 4:30, they called and told us they were running later, and would not be coming at all. We asked, begged, and pleaded that they help us in some way but offered ZERO options.”
Sal B.Verified ReviewerYelp“All my boxes came wet and crushed because the van leaks in the rain. Let them know right away and absolutely no response at all.”
Danielle N.Verified ReviewerYelp
Universal VanLines
3.76Union, NJSince 2005
Save more than 30% on average by comparing movers before you book.
Universal VanLines
3.76
Union, NJ · Since 2005
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Universal VanLines, then see how it compares with other top-rated movers in Union.
Compare prices side by side
See where Universal VanLines lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Universal VanLines offer?
Universal VanLines offers full-service moving, labor-only loading help, and local moves. It also provides long-distance moves, international moves, and commercial moves.
Services offered
Is Universal VanLines licensed and insured?
moveBuddha holds no federal licensing record for Universal VanLines in Union, NJ. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Universal VanLines holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Universal VanLines cost?
Universal VanLines does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in New Jersey, you can expect to pay approximately $138/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service New Jersey moving companies similar to Universal VanLines typically bill the amounts below using a $138/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Universal VanLines offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service New Jersey moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Universal VanLines offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- MilitaryMover’s own offer
Universal VanLines accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Universal VanLines also offers a military discount. It also lists: The company states that customers can save up to 65% on their move. Ask what you qualify for and how much you could save before you book.
How Universal VanLines compares with other local movers
With a moveBuddha score of 3.76 out of 5, Universal VanLines trails the five top-rated movers near Union, 0.82 points behind Charles Moving & Storage, Inc.. Universal VanLines's score rests on 64 reviews, fewer than any of the five. Where Universal VanLines falls behind is customer service, with the lowest customer service score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | White Glove Moving & StorageBayonne | 4.76 | 1,631 | 4.7 | 4.3 | A+ |
| 2 | Great MoversBrooklyn | 4.70 | 2,234 | 4.9 | 4.7 | A+ |
| 3 | Monroe Moving Pro, LLCFairfield | 4.64 | 667 | 4.9 | 3.6 | A+ |
| 4 | Molloy Bros Moving and StorageHarrison | 4.58 | 82 | 4.3 | 3.9 | A+ |
| 5 | Charles Moving & Storage, Inc.Union | 4.58 | 77 | 4.3 | 3.8 | A+ |
| 6 | Universal VanLinesThis mover · ranks #6 | 3.76 | 64 | — | — | A |
How does Universal VanLines compare to other New Jersey movers?
- moveBuddha score#88 of 315(better than average)
3.76vs 3.62 avg
Universal VanLines scores 3.76, above the New Jersey average of 3.62, and ranks #88 of 315 New Jersey movers.
- Positive reviews#267 of 315(worse than average)
63%vs 87% avg
Universal VanLines has 63% positive reviews, below the New Jersey average of 87%, and ranks #267 of 315 New Jersey movers.
- Negative reviews#268 of 315(worse than average)
36%vs 12% avg
Universal VanLines has 36% negative reviews, above the New Jersey average of 12%, and ranks #268 of 315 New Jersey movers. A lower percentage is better.
- Reviews analyzed#181 of 315(worse than average)
64vs 221 avg
Universal VanLines has 64 reviews analyzed, below the New Jersey average of 221, and ranks #181 of 315 New Jersey movers.
- Years in business#36 of 315(worse than average)
21 yearsvs 22 years avg
Universal VanLines has been in business for 21 years, below the New Jersey average of 22 years, and ranks #36 of 315 New Jersey movers.
| Metric | This moverUniversal VanLines | New Jersey avg | New Jersey rank | Difference |
|---|---|---|---|---|
| moveBuddha score#88 of 315 in New Jersey | 3.76 | 3.62 | #88 of 315 | +0.14(better than average) |
| Positive reviews#267 of 315 in New Jersey | 63% | 87% | #267 of 315 | −24 pts(worse than average) |
| Negative reviewsLower is better#268 of 315 in New Jersey | 36% | 12% | #268 of 315 | +24 pts(worse than average) |
| Reviews analyzed#181 of 315 in New Jersey | 64 | 221 | #181 of 315 | −157(worse than average) |
| Years in business#36 of 315 in New Jersey | 21 years | 22 years | #36 of 315 | −1(worse than average) |
Compared with 315 New Jersey movers with moveBuddha profiles. Rank #1 is the best in New Jersey.
Universal VanLines
3.76Union, NJSince 2005
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Universal VanLines, then see how it compares with other top-rated movers in Union.
Compare prices side by side
See where Universal VanLines lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Universal VanLines
3.76
Union, NJ · Since 2005
Final verdict: Universal VanLines
Universal VanLines earns a 3.76/5 moveBuddha Score and ranks #88 among New Jersey movers, with 63% positive feedback across 64 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With a track record dating to 2005, it has less history than the average New Jersey mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Universal VanLines
3.76
Union, NJ · Since 2005
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New Jersey moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Universal VanLines
- Phone
- (908) 687-0800
- Website
- universalvanlines.com
- Profiles
Helpful New Jersey moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.