Upstairs Downstairs Moving review 2026 (Mount Vernon, NY)
In business since 1996 · Updated
Upstairs Downstairs Moving, a Mount Vernon, NY moving company, ranks #87 of 499 movers in New York, with a moveBuddha rating of 4.30/5.
81% of Upstairs Downstairs Moving's 67 verified customer reviews are positive. Customers most often praise its transparent pricing, while the most common complaint involves damage to items.
Upstairs Downstairs Moving has been in business since 1996. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Upstairs Downstairs Moving measures up
Across 67 reviews, Upstairs Downstairs Moving in Mount Vernon, NY is rated 4/5 on Google (53 reviews) and 4/5 on Yelp (47 reviews), and has a C+ rating from the Better Business Bureau.
Upstairs Downstairs Moving ranks #87 out of 499 movers in New York with a moveBuddha Score of 4.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.30.
- Customer service
- 5.0
- Industry experience
- 5.0
- Review quality
- 4.5
- Brand
- 4.0
- Website
- 4.0
Google rating
Based on 53 reviews
Yelp rating
Based on 47 reviews
Better Business Bureau
Based on BBB profile
Is Upstairs Downstairs Moving moveBuddha Certified?
Upstairs Downstairs Moving is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Upstairs Downstairs Moving hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Upstairs Downstairs Moving?
Out of 67 verified reviews, 81% of customers left a positive review about Upstairs Downstairs Moving in Mount Vernon, NY. 17.9% of reviews are negative and 1.5% are neutral. Upstairs Downstairs Moving has a 7% lower positive review percentage than the average New York moving company (81% vs the New York state average of 88%).
- Positive80.6%(54)
- Neutral1.5%(1)
- Negative17.9%(12)
Based on 67 reviews across Google, Yelp, and other review sites.
What customers like about Upstairs Downstairs Moving
Transparent pricing
Many reviewers felt confident booking with Upstairs Downstairs Moving due to honest, upfront pricing and no surprise fees.
Organized packing
Upstairs Downstairs Moving is often recognized for labeling boxes clearly and packing with structure and care.
Affordable rates
Many reviewers found Upstairs Downstairs Moving to be more budget-friendly than competitors without sacrificing quality.
Consistency and follow-up
Reviewers liked that Upstairs Downstairs Moving stayed in touch before and after the move to ensure everything went smoothly.
Quick response times
Customer support at Upstairs Downstairs Moving was often noted for responding to questions or concerns almost immediately
What positive reviewers say
“Vincent came to my apartment and gave a guaranteed flat fee. The crew moved me out in two hours with nothing broken, no issues, and no stress.”
YelpVerified Reviewer “Pricing was very fair, and the company provided a flat rate instead of an estimate that could change with time spent.”
GoogleVerified Reviewer “They worked in a very systematic fashion; they were fast and efficient. Furniture was disassembled and reassembled carefully and quickly.”
YelpVerified Reviewer “Michelle was incredibly responsive, and Danny got back to me right away. Everything was packed securely, professionally, and quickly.”
YelpVerified Reviewer
What mixed reviewers say
“The movers were friendly, but four items had scratches or nicks: our kitchen table, entertainment console, bed frame, and dresser. We will not use them again.”
GoogleVerified Reviewer
Most common complaints about Upstairs Downstairs Moving
Damage to items
Some customers reported that items were damaged during packing or loading.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Broken promises
Customers noted instances where Upstairs Downstairs Moving failed to deliver on services that were initially guaranteed.
What negative reviewers say
“One mover broke my industrial sewing machine. The company took months to respond, has not fully repaired it, and now ignores my calls and emails. The movers were also three hours late.”
YelpVerified Reviewer “Movers packed my computer peripherals in a mislabeled box, and I found them two weeks later. I had already replaced items and changed passwords because my backup drive was missing.”
YelpVerified Reviewer “I had a confirmed reservation, but they canceled two days before my move after double-booking. The caller did not apologize, and the owner offered no help finding another mover.”
YelpVerified Reviewer
Upstairs Downstairs Moving
4.30Mount Vernon, NYSince 1996
Save more than 30% on average by comparing movers before you book.
Upstairs Downstairs Moving
4.30
Mount Vernon, NY · Since 1996
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Upstairs Downstairs Moving, then see how it compares with other top-rated movers in Mount Vernon.
Compare prices side by side
See where Upstairs Downstairs Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Upstairs Downstairs Moving offer?
Upstairs Downstairs Moving covers moving (local moves and long-distance moves), packing (packing materials), and storage.
Services offered
Is Upstairs Downstairs Moving licensed and insured?
Registered with the FMCSA
US DOT 916296. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
Upstairs Downstairs Moving is registered with the Federal Motor Carrier Safety Administration under US DOT number 916296.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Upstairs Downstairs Moving holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Upstairs Downstairs Moving cost?
Upstairs Downstairs Moving does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in New York, you can expect to pay approximately $139/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service New York moving companies similar to Upstairs Downstairs Moving typically bill the amounts below using a $139/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Upstairs Downstairs Moving offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service New York moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Upstairs Downstairs Moving offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Upstairs Downstairs Moving accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Upstairs Downstairs Moving compares with other local movers
With a moveBuddha score of 4.30 out of 5, Upstairs Downstairs Moving trails the five highest-scoring moving companies near Mount Vernon, 0.26 points behind Shleppers Moving & Storage. Upstairs Downstairs Moving's score rests on 67 reviews, fewer than any of the five. Where Upstairs Downstairs Moving falls behind is website, with the lowest website score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Great MoversBrooklyn | 4.70 | 2,234 | 4.9 | 4.7 | A+ |
| 2 | Roadway MovingNew York | 4.66 | 5,014 | 4.9 | 4.6 | A+ |
| 3 | Liberty Moving & Storage Co., Inc.New York | 4.62 | 198 | 4.7 | 3.6 | A+ |
| 4 | Al's Moving and StorageWhite Plains | 4.58 | 775 | 4.4 | 2.6 | A+ |
| 5 | Shleppers Moving & StorageBronx | 4.56 | 1,351 | 4.4 | 2.3 | A+ |
| 6 | Upstairs Downstairs MovingThis mover · ranks #6 | 4.30 | 67 | 4.0 | 4.0 | C+ |
How does Upstairs Downstairs Moving compare to other New York movers?
- moveBuddha score#87 of 499(better than average)
4.30vs 3.64 avg
Upstairs Downstairs Moving scores 4.30, above the New York average of 3.64, and ranks #87 of 499 New York movers.
- Positive reviews#352 of 499(worse than average)
81%vs 88% avg
Upstairs Downstairs Moving has 81% positive reviews, below the New York average of 88%, and ranks #352 of 499 New York movers.
- Negative reviews#353 of 499(worse than average)
18%vs 11% avg
Upstairs Downstairs Moving has 18% negative reviews, above the New York average of 11%, and ranks #353 of 499 New York movers. A lower percentage is better.
- Reviews analyzed#266 of 499(worse than average)
67vs 290 avg
Upstairs Downstairs Moving has 67 reviews analyzed, below the New York average of 290, and ranks #266 of 499 New York movers.
- Yelp rating#63 of 499(better than average)
4.0vs 3.7 avg
Upstairs Downstairs Moving has a Yelp rating of 4.0, above the New York average of 3.7, and ranks #63 of 499 New York movers.
- Years in business#55 of 499(worse than average)
30 yearsvs 31 years avg
Upstairs Downstairs Moving has been in business for 30 years, below the New York average of 31 years, and ranks #55 of 499 New York movers.
| Metric | This moverUpstairs Downstairs Moving | New York avg | New York rank | Difference |
|---|---|---|---|---|
| moveBuddha score#87 of 499 in New York | 4.30 | 3.64 | #87 of 499 | +0.66(better than average) |
| Positive reviews#352 of 499 in New York | 81% | 88% | #352 of 499 | −7 pts(worse than average) |
| Negative reviewsLower is better#353 of 499 in New York | 18% | 11% | #353 of 499 | +7 pts(worse than average) |
| Reviews analyzed#266 of 499 in New York | 67 | 290 | #266 of 499 | −223(worse than average) |
| Yelp ratingBased on only 47 reviews#63 of 499 in New York | 4.0 | 3.7 | #63 of 499 | +0.3(better than average) |
| Years in business#55 of 499 in New York | 30 years | 31 years | #55 of 499 | −1(worse than average) |
Compared with 499 New York movers with moveBuddha profiles. Rank #1 is the best in New York.
Upstairs Downstairs Moving
4.30Mount Vernon, NYSince 1996
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Upstairs Downstairs Moving, then see how it compares with other top-rated movers in Mount Vernon.
Compare prices side by side
See where Upstairs Downstairs Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Upstairs Downstairs Moving
4.30
Mount Vernon, NY · Since 1996
Final verdict: Upstairs Downstairs Moving
Upstairs Downstairs Moving earns a 4.30/5 moveBuddha Score and ranks #87 among New York movers, with 81% positive feedback across 67 customer reviews.
Customers consistently praise its transparent pricing and organized packing. It is best for customers prioritizing strong communication, fair pricing, and reliable service experience.
With a track record dating to 1996, it has less history than the average New York mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Upstairs Downstairs Moving
4.30
Mount Vernon, NY · Since 1996
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New York moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Upstairs Downstairs Moving
- Phone
- (212) 932-7912
- Website
- upstairsdownstairsmoving.com
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.