New Roots Moving Company LLC review 2026 (Massillon, OH)
In business since 2019 · Updated
New Roots Moving Company LLC, a Massillon, OH moving company, ranks #66 of 278 movers in Ohio, with a moveBuddha rating of 4.34/5.
100% of New Roots Moving Company LLC's 685 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves broken promises.
In business since 2019, New Roots Moving Company LLC holds active FMCSA registration (USDOT #3314633) and operates 5 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How New Roots Moving Company LLC measures up
Across 685 reviews, New Roots Moving Company LLC in Massillon, OH is rated 5/5 on Google (685 reviews) and 5/5 on Yelp (7 reviews), and has an A+ rating from the Better Business Bureau.
New Roots Moving Company LLC ranks #66 out of 278 movers in Ohio with a moveBuddha Score of 4.34 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.34.
- Website
- 5.0
- Industry experience
- 4.7
- Brand
- 4.5
- Review quality
- 4.2
- Customer service
- 4.1
Google rating
Based on 685 reviews
Yelp rating
Based on 7 reviews
Better Business Bureau
Based on BBB profile
Is New Roots Moving Company LLC moveBuddha Certified?
New Roots Moving Company LLC is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. New Roots Moving Company LLC hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about New Roots Moving Company LLC?
Out of 685 verified reviews, 100% of customers left a positive review about New Roots Moving Company LLC in Massillon, OH. 0.3% of reviews are negative and 0.1% are neutral. New Roots Moving Company LLC has a 10% higher positive review percentage than the average Ohio moving company (100% vs the Ohio state average of 90%).
- Positive99.6%(682)
- Neutral0.1%(1)
- Negative0.3%(2)
Based on 685 reviews across Google, Yelp, and other review sites.
What customers like about New Roots Moving Company LLC
Affordable rates
Many reviewers found New Roots Moving Company LLC to be more budget-friendly than competitors without sacrificing quality.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at New Roots Moving Company LLC.
Respectful of property
Customers appreciated how carefully New Roots Moving Company LLC's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to New Roots Moving Company LLC's attention to detail.
Professional and polite staff
Customers say the New Roots Moving Company LLC's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
What positive reviewers say
“Moving is stressful, but the stress faded during the process. Getting a quote and completing the move were simple. They were quick, professional, efficient, super friendly, and offered a very fair price.”
YelpVerified Reviewer “We were pleasantly surprised the actual total bill came in lower than estimation. Keanan and Cole were polite and efficient, protected our items, and took protective measures at both homes.”
Dawn YaconoVerified ReviewerGoogle“The New Roots team was professional, personable, and efficient. They communicated clearly, treated my property with great care, completed the move without incident, and finished in less time than estimated.”
SandraVerified ReviewerGoogle“New Roots was straightforward, and the price was consistent with what they promised. The workers were top-notch, proud of their work, and hard-working. I would recommend this company without hesitation.”
Diane KVerified ReviewerGoogle“Everything about the move, costs, estimates, and storage was fully explained up front. The crew was friendly, listened well, handled items carefully, and respected the property. I highly recommend New Roots.”
Janice DillenVerified ReviewerGoogle
What mixed reviewers say
“We did a long-distance move from Ohio to Florida. Many items were damaged because of poor loading. Furniture was scratched and dented, mattress and box spring were dirty, and fragile boxes were crushed. We had to file an insurance claim.”
Laura DropeVerified ReviewerGoogle
Most common complaints about New Roots Moving Company LLC
Broken promises
Customers noted instances where New Roots Moving Company LLC failed to deliver on services that were initially guaranteed.
What negative reviewers say
“After we paid the deposit, New Roots said they were no longer available on our moving date. We received no help or callback despite repeated calls, leaving us without a moving plan.”
Emily RemarkVerified ReviewerGoogle
New Roots Moving Company LLC
4.34Massillon, OHSince 2019
Save more than 30% on average by comparing movers before you book.
New Roots Moving Company LLC
4.34
Massillon, OH · Since 2019
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Roots Moving Company LLC, then see how it compares with other top-rated movers in Massillon.
Compare prices side by side
See where New Roots Moving Company LLC lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does New Roots Moving Company LLC offer?
New Roots Moving Company LLC takes on small moves, senior moves, and commercial moves, alongside packing and unpacking.
Services offered
Is New Roots Moving Company LLC licensed and insured?
Federally licensed, operating authority active
US DOT 3314633 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, New Roots Moving Company LLC is registered with the Federal Motor Carrier Safety Administration under US DOT number 3314633, and its operating status is currently active. It also holds a Ohio intrastate license, number 00605850.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover New Roots Moving Company LLC holds. Ask for a certificate of insurance before you book.
- State license number
- 00605850Issued by Ohio. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 5Power units reported to the FMCSA
- Miles driven
- 57,500Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- July 2026
How much does New Roots Moving Company LLC cost?
New Roots Moving Company LLC does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Ohio, you can expect to pay approximately $130/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Ohio moving companies similar to New Roots Moving Company LLC typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
New Roots Moving Company LLC is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Ohio moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does New Roots Moving Company LLC offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
New Roots Moving Company LLC does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
New Roots Moving Company LLC also offers discounts on request. It also lists: $25 Different choice - not specified Alternate option using our website, you consent to the utilization of cookies. Ask what you qualify for and how much you could save before you book.
How New Roots Moving Company LLC compares with other local movers
With a moveBuddha score of 4.34 out of 5, New Roots Moving Company LLC trails the four top-rated movers in the Massillon area, 0.10 points behind TWO MEN AND A TRUCK. Where New Roots Moving Company LLC falls behind is customer service, with the lowest customer service score in the group.
The four highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Krupp Moving and Storage, LLCWooster | 4.78 | 1,885 | 4.9 | 2.7 | A+ |
| 2 | Summit Moving & StorageAkron | 4.50 | 1,345 | 4.8 | 2.2 | A+ |
| 3 | Move It NowNorth Canton | 4.48 | 653 | 4.9 | 2.9 | A+ |
| 4 | TWO MEN AND A TRUCKAkron | 4.44 | 509 | 4.6 | 2.3 | D- |
| 5 | New Roots Moving Company LLCThis mover · ranks #5 | 4.34 | 685 | 5.0 | 5.0 | A+ |
How does New Roots Moving Company LLC compare to other Ohio movers?
- moveBuddha score#66 of 278(better than average)
4.34vs 3.74 avg
New Roots Moving Company LLC scores 4.34, above the Ohio average of 3.74, and ranks #66 of 278 Ohio movers.
- Positive reviews#28 of 278(better than average)
100%vs 90% avg
New Roots Moving Company LLC has 100% positive reviews, above the Ohio average of 90%, and ranks #28 of 278 Ohio movers.
- Negative reviews#29 of 278(better than average)
0%vs 9% avg
New Roots Moving Company LLC has 0% negative reviews, below the Ohio average of 9%, and ranks #29 of 278 Ohio movers. A lower percentage is better.
- Reviews analyzed#37 of 278(better than average)
685vs 405 avg
New Roots Moving Company LLC has 685 reviews analyzed, above the Ohio average of 405, and ranks #37 of 278 Ohio movers.
- Yelp rating#6 of 278(better than average)
5.0vs 3.3 avg
New Roots Moving Company LLC has a Yelp rating of 5.0, above the Ohio average of 3.3, and ranks #6 of 278 Ohio movers.
- Years in business#100 of 278(worse than average)
7 yearsvs 34 years avg
New Roots Moving Company LLC has been in business for 7 years, below the Ohio average of 34 years, and ranks #100 of 278 Ohio movers.
| Metric | This moverNew Roots Moving Company LLC | Ohio avg | Ohio rank | Difference |
|---|---|---|---|---|
| moveBuddha score#66 of 278 in Ohio | 4.34 | 3.74 | #66 of 278 | +0.60(better than average) |
| Positive reviews#28 of 278 in Ohio | 100% | 90% | #28 of 278 | +10 pts(better than average) |
| Negative reviewsLower is better#29 of 278 in Ohio | 0% | 9% | #29 of 278 | −9 pts(better than average) |
| Reviews analyzed#37 of 278 in Ohio | 685 | 405 | #37 of 278 | +280(better than average) |
| Yelp ratingBased on only 7 reviews#6 of 278 in Ohio | 5.0 | 3.3 | #6 of 278 | +1.7(better than average) |
| Years in business#100 of 278 in Ohio | 7 years | 34 years | #100 of 278 | −27(worse than average) |
Compared with 278 Ohio movers with moveBuddha profiles. Rank #1 is the best in Ohio.
New Roots Moving Company LLC
4.34Massillon, OHSince 2019
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Roots Moving Company LLC, then see how it compares with other top-rated movers in Massillon.
Compare prices side by side
See where New Roots Moving Company LLC lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
New Roots Moving Company LLC
4.34
Massillon, OH · Since 2019
Final verdict: New Roots Moving Company LLC
New Roots Moving Company LLC earns a 4.34/5 moveBuddha Score and ranks #66 among Ohio movers, with 100% positive feedback across 685 customer reviews.
Customers consistently praise its affordable rates and friendly and approachable staff. It is best for customers prioritizing crew professionalism, careful handling of belongings, and reliable service experience.
With 5 trucks and a track record dating to 2019, it has less history than the average Ohio mover, and the most common complaint is broken promises.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
New Roots Moving Company LLC
4.34
Massillon, OH · Since 2019
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Ohio moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact New Roots Moving Company LLC
- Phone
- (330) 295-2449
- Website
- newrootsmoving.com
Other New Roots Moving Company LLC locations
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.