Black Tie Moving review 2026 (Murfreesboro, TN)

What do customers say about Black Tie Moving?

Out of 170 verified reviews, 68% of customers left a positive review about Black Tie Moving in Murfreesboro, TN. 28.2% of reviews are negative and 3.5% are neutral. Black Tie Moving has a 21% lower positive review percentage than the average Tennessee moving company (68% vs the Tennessee state average of 89%).

What customers like about Black Tie Moving

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to Black Tie Moving's attention to detail.

• Respectful of property

  Customers appreciated how carefully Black Tie Moving's team maneuvered furniture through tight spaces without damaging walls or floors.

• Friendly and approachable staff

  Many customers felt at ease working with the courteous and personable team at Black Tie Moving.

• Professional and polite staff

  Customers say the Black Tie Moving's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.

• Helpful movers

  Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.

What positive reviewers say

• “On time, friendly and hard working. Respectful of our home and careful with all items and walls.”

• “They didn't break any furniture like our last movers did because they took the time to meticulously wrap each piece of furniture. They were also friendly and pleasant to be around.”

• “The guys worked fast and were so nice and helpful. They were on time and asked lots of questions about where I wanted my things.”

• “The team is professional and polite. They're very careful with your furniture and boxes not to damage anything. I recommend them if you're moving to or from the Nashville area.”

What mixed reviewers say

• “Mover dragged a refrigerator from the wall without disengaging the levelers on a wood floor, causing a 2 1/2-foot gouge. Black Tie later reimbursed us; the rest of the move was without problems.”

• “Very polite group of people to work with, quoted a fair price, and even charged less than expected. We found missing items, scratches, and a broken desk tray.”

• “The movers were careful with my furniture, but they arrived at 4:30pm after a 9am appointment, and several items were missing. The company later refunded the move and missing-item value.”

• “The main office was really easy to talk to and deal with, but I was disappointed with the moving crew. They left boxes behind, failed to wrap several items, and damaged a freezer.”

Most common complaints about Black Tie Moving

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

• Delayed arrival or delivery

  Several reviewers experienced frustrating delays either on moving day or with final delivery.

What negative reviewers say

• “I had so many items broken or damaged: my computer monitor, air hockey table, lamp, dishes, baby grand piano and arcade machines. I would not use them again.”

• “The crew arrived late, and their inability to disconnect appliances, contrary to the agreement, left me doing the work. Some members idled or spent excessive time on their phones.”

• “They were 1.5 hours late, broke an expensive dresser, and nobody answered repeated calls about the damage. The movers were pleasant but inefficient.”

• “Movers finally arrived at 4:15pm, with no sense of urgency or apology for the delay. They did not unwrap or reassemble larger items as promised and chipped walls and doorframes.”