New Journey Moving review 2026 (Chattanooga, TN)
In business since 2024 · Updated
New Journey Moving, a Chattanooga, TN moving company, ranks #83 of 204 movers in Tennessee, with a moveBuddha rating of 3.66/5.
86% of New Journey Moving's 284 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves unexpected charges.
New Journey Moving has been in business since 2024. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How New Journey Moving measures up
Across 284 reviews, New Journey Moving in Chattanooga, TN is rated 4.4/5 on Google (283 reviews), and has an A rating from the Better Business Bureau.
New Journey Moving ranks #83 out of 204 movers in Tennessee with a moveBuddha Score of 3.66 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.66.
- Review quality
- 3.8
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Google rating
Based on 283 reviews
Better Business Bureau
Based on BBB profile
Is New Journey Moving moveBuddha Certified?
New Journey Moving is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. New Journey Moving hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about New Journey Moving?
Out of 284 verified reviews, 86% of customers left a positive review about New Journey Moving in Chattanooga, TN. 13.4% of reviews are negative and 0.7% are neutral. New Journey Moving has a 3% lower positive review percentage than the average Tennessee moving company (86% vs the Tennessee state average of 89%).
- Positive85.9%(244)
- Neutral0.7%(2)
- Negative13.4%(38)
Based on 284 reviews across Google, Yelp, and other review sites.
What customers like about New Journey Moving
Affordable rates
Many reviewers found New Journey Moving to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that New Journey Moving was willing to adjust schedules or accommodate last-minute changes.
Respectful of property
Customers appreciated how carefully New Journey Moving's team maneuvered furniture through tight spaces without damaging walls or floors.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at New Journey Moving.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to New Journey Moving's attention to detail.
What positive reviewers say
“They were local and were also much more affordable than the national chain I got a quote for. I had a super last minute request, and they were able to send 2 guys out within a couple days.”
Lindsey KenemerVerified ReviewerGoogle“They quoted me a fair price and then due to their speediness and hard work they came in under the quote!! How fair can one be!!! Hard working, safe and a complicated two address move went smoothly!!”
Sheron LeonardVerified ReviewerGoogle“Jordan and his team were prompt and immediately got to work, wrapping everything carefully and navigating a tricky twisting staircase with skill. Had zero damage to any items, and they were mindful about putting runners down.”
Katherine GilesVerified ReviewerGoogle“When our closing date and move date had an issue the team worked with us to store and reschedule our move in date. The on-site team was super friendly and easy to work with.”
Shea HamiltonVerified ReviewerGoogle“Professional caring about your home and your things. They take the extra minute to tape the drawers, to untape the drawers, cover their feet, everything you want from a high end service. But, for an easy price. Good communication too…”
OrenVerified ReviewerGoogle
Most common complaints about New Journey Moving
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some New Journey Moving clients.
Inaccurate estimates
Estimates from New Journey Moving were sometimes way off from what customers were ultimately billed.
Broken promises
Customers noted instances where New Journey Moving failed to deliver on services that were initially guaranteed.
What negative reviewers say
“They give you a low estimate to get the job. Once they are hired, miraculously the total price jumps up instead of low-balling and then going up $4000 dollars!”
Nelle GVerified ReviewerGoogle“My quote was $347 and they also didn’t include the $89 fee for gas in the quote. I paid almost $500 and I refused the extra fees. My $347 estimate would have been $1100 just for moving a 600sq ft house.”
Kenlee DanielVerified ReviewerGoogle“The crew arrived late, missed the planned next-day delivery, and charged more than the original quote for an extra stop and adjustable bed that were included in the original details.”
Rob JonesVerified ReviewerGoogle“I booked a move two weeks in advance, but the company canceled less than 24 hours before moving day, saying a repeat customer needed service instead.”
Taylor PorterVerified ReviewerGoogle“The company promised to do whatever it takes, then forced us to find storage at our cost because they scheduled another delivery. We had to find other movers to finish the job.”
Chris DeLongVerified ReviewerGoogle
New Journey Moving
3.66Chattanooga, TNSince 2024
Save more than 30% on average by comparing movers before you book.
New Journey Moving
3.66
Chattanooga, TN · Since 2024
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Journey Moving, then see how it compares with other top-rated movers in Chattanooga.
Compare prices side by side
See where New Journey Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does New Journey Moving offer?
New Journey Moving is a full-service local and long-distance mover in Chattanooga, TN, listing 7 services on moveBuddha, including small moves, senior moves, and packing.
Services offered
Is New Journey Moving licensed and insured?
moveBuddha holds no federal licensing record for New Journey Moving in Chattanooga, TN. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover New Journey Moving holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does New Journey Moving cost?
New Journey Moving does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Tennessee, you can expect to pay approximately $117/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Tennessee moving companies similar to New Journey Moving typically bill the amounts below using a $117/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
New Journey Moving offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Tennessee moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does New Journey Moving offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
New Journey Moving does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How New Journey Moving compares with the top 5 Chattanooga movers
With a moveBuddha score of 3.66 out of 5, New Journey Moving trails the five highest-scoring Chattanooga moving companies, 0.62 points behind Elizabeth's Moving & Storage. At 284 reviews, New Journey Moving has fewer reviews than four of the five. Where New Journey Moving falls behind is review quality, with the lowest review quality score in the group.
The five highest-scoring local movers near Chattanooga, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Good Guys Moving & DeliveryChattanooga | 4.64 | 726 | 4.8 | 4.5 | A+ |
| 2 | TWO MEN AND A TRUCKChattanooga | 4.52 | 1,018 | 4.5 | 2.8 | A+ |
| 3 | All Out Moving & StorageChattanooga | 4.48 | 948 | 4.8 | 3.1 | F |
| 4 | Bellhop MovingChattanooga | 4.38 | 1,049 | 4.6 | 3.1 | F |
| 5 | Elizabeth's Moving & StorageChattanooga | 4.28 | 98 | 4.8 | 4.2 | A |
| 6 | New Journey MovingThis mover · ranks #6 | 3.66 | 284 | 4.4 | — | A |
How does New Journey Moving compare to other Tennessee movers?
- moveBuddha score#83 of 204(worse than average)
3.66vs 3.70 avg
New Journey Moving scores 3.66, below the Tennessee average of 3.70, and ranks #83 of 204 Tennessee movers.
- Positive reviews#132 of 204(worse than average)
86%vs 89% avg
New Journey Moving has 86% positive reviews, below the Tennessee average of 89%, and ranks #132 of 204 Tennessee movers.
- Negative reviews#133 of 204(worse than average)
13%vs 10% avg
New Journey Moving has 13% negative reviews, above the Tennessee average of 10%, and ranks #133 of 204 Tennessee movers. A lower percentage is better.
- Reviews analyzed#52 of 204(worse than average)
284vs 356 avg
New Journey Moving has 284 reviews analyzed, below the Tennessee average of 356, and ranks #52 of 204 Tennessee movers.
- Years in business#83 of 204(worse than average)
2 yearsvs 25 years avg
New Journey Moving has been in business for 2 years, below the Tennessee average of 25 years, and ranks #83 of 204 Tennessee movers.
| Metric | This moverNew Journey Moving | Tennessee avg | Tennessee rank | Difference |
|---|---|---|---|---|
| moveBuddha score#83 of 204 in Tennessee | 3.66 | 3.70 | #83 of 204 | −0.04(worse than average) |
| Positive reviews#132 of 204 in Tennessee | 86% | 89% | #132 of 204 | −3 pts(worse than average) |
| Negative reviewsLower is better#133 of 204 in Tennessee | 13% | 10% | #133 of 204 | +3 pts(worse than average) |
| Reviews analyzed#52 of 204 in Tennessee | 284 | 356 | #52 of 204 | −72(worse than average) |
| Years in business#83 of 204 in Tennessee | 2 years | 25 years | #83 of 204 | −23(worse than average) |
Compared with 204 Tennessee movers with moveBuddha profiles. Rank #1 is the best in Tennessee.
New Journey Moving
3.66Chattanooga, TNSince 2024
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Journey Moving, then see how it compares with other top-rated movers in Chattanooga.
Compare prices side by side
See where New Journey Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
New Journey Moving
3.66
Chattanooga, TN · Since 2024
Final verdict: New Journey Moving
New Journey Moving earns a 3.66/5 moveBuddha Score and ranks #6 among Chattanooga movers, with 86% positive feedback across 284 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing crew professionalism, helpful crews, and reliable service experience.
With a track record dating to 2024, it has less history than the average Tennessee mover, and the most common complaint is unexpected charges.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
New Journey Moving
3.66
Chattanooga, TN · Since 2024
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Tennessee moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact New Journey Moving
- Phone
- (423) 218-2189
- Website
- newjourneymoving.com
- Profiles
Helpful Tennessee moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.