First Step Moving review 2026 (Frisco, TX)
In business since 2017 · Updated
First Step Moving, a Frisco, TX moving company, ranks #296 of 843 movers in Texas, with a moveBuddha rating of 3.76/5.
93% of First Step Moving's 387 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items.
First Step Moving has been in business since 2017. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How First Step Moving measures up
Across 387 reviews, First Step Moving in Frisco, TX has an A+ rating from the Better Business Bureau.
First Step Moving ranks #296 out of 843 movers in Texas with a moveBuddha Score of 3.76 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.76.
- Customer service
- 3.6
- Industry experience
- 3.6
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
Better Business Bureau
Based on BBB profile
Is First Step Moving moveBuddha Certified?
First Step Moving is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. First Step Moving hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about First Step Moving?
Out of 387 verified reviews, 93% of customers left a positive review about First Step Moving in Frisco, TX. 5.4% of reviews are negative and 1.3% are neutral. First Step Moving has a 4% higher positive review percentage than the average Texas moving company (93% vs the Texas state average of 89%).
- Positive93.3%(361)
- Neutral1.3%(5)
- Negative5.4%(21)
Based on 387 reviews across Google, Yelp, and other review sites.
What customers like about First Step Moving
Affordable rates
Many reviewers found First Step Moving to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that First Step Moving was willing to adjust schedules or accommodate last-minute changes.
Good communication
Reviewers frequently mention clear, consistent updates from First Step Moving throughout the moving process.
Respectful of property
Customers appreciated how carefully First Step Moving's team maneuvered furniture through tight spaces without damaging walls or floors.
Quick moving process
The team at First Step Moving often gets the job done faster than expected, saving clients time.
What positive reviewers say
“Christy answered every question, offered competitive rates, and made booking easy. The crew arrived early, worked quickly, and carefully wrapped our belongings.”
Joom TraiyanVerified ReviewerGoogle“The movers called when they were on the way and sent a link to track the truck. Communication was transparent throughout.”
Chelsea ParkerVerified ReviewerGoogle“The team provided support, communication, and flexibility through schedule changes, a virtual home visit, packing services, and the move.”
Melissa McCoyVerified ReviewerGoogle“The crew arrived on time, protected our hardwood floors, and handled large furniture with real care. They also helped install our washer and dryer.”
Leon ChenVerified ReviewerGoogle“They were friendly, fast, and professional. I needed same-day service, and they accommodated me for a fair price.”
Lyssa K.Verified ReviewerYelp
What mixed reviewers say
“The packers were nice, but boxes were not labeled well, making unpacking frustrating. The packing lacked detail and thoroughness.”
K P.Verified ReviewerYelp“The movers were nice and professional, but a collection figure was slightly damaged. The $600 cost for a three-hour move in one building also concerned me.”
Mirian ReynagaVerified ReviewerGoogle“The crew was personable, but they mishandled fragile items, including flipping a cedar chest and placing a fragile box on its side.”
Susan C.Verified ReviewerYelp“A time estimate error raised the bill, and several containers and boxes were damaged. The crew also left trash and showed a poor attitude.”
Lauren Bailey-RudeVerified ReviewerGoogle
Most common complaints about First Step Moving
Damage to items
Some customers reported that items were damaged during packing or loading.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Poor complaint handling
Customers expressed frustration over how slowly or dismissively their complaints were handled.
What negative reviewers say
“Movers left trash, left items behind, and damaged a dollhouse. After further complaints, the owner provided no follow-up.”
Naé M.Verified ReviewerYelp“Movers dropped my TV three times from the dolly, then blamed me for the damage. The move also took far longer than expected.”
KingVerified ReviewerGoogle“The movers scraped walls, damaged furniture, and took our push broom. The owner offered a repair, but the mover never contacted us.”
SharonVerified ReviewerGoogle“Two antique pieces were badly damaged. The movers dismissed the concern, saying antiques are bound to break, and compensation covered only part of the repairs.”
GeorgeVerified ReviewerGoogle“After a disappointing move, I called to complain, but the owner became argumentative and defended the employees instead of addressing my concerns.”
Tracee YuVerified ReviewerGoogle
First Step Moving
3.76Frisco, TXSince 2017
Save more than 30% on average by comparing movers before you book.
First Step Moving
3.76
Frisco, TX · Since 2017
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from First Step Moving, then see how it compares with other top-rated movers in Frisco.
Compare prices side by side
See where First Step Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does First Step Moving offer?
First Step Moving offers full-service moving, labor-only loading help, and local moves. It also provides commercial moves, small moves, and estate moves.
Services offered
Is First Step Moving licensed and insured?
Registered with the FMCSA
US DOT 2974220. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
First Step Moving is registered with the Federal Motor Carrier Safety Administration under US DOT number 2974220. It also holds a Texas intrastate license, number 007069162C.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover First Step Moving holds. Ask for a certificate of insurance before you book.
- State license number
- 007069162CIssued by Texas. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does First Step Moving cost?
First Step Moving does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Texas, you can expect to pay approximately $130/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Texas moving companies similar to First Step Moving typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does First Step Moving offer?
- Accepts
- Credit CardsCash
- Deposit
- Not listed, so ask
- Discounts
- MilitaryMover’s own offer
First Step Moving accepts credit cards and cash. Deposit policies vary by mover, so ask whether one is required when you request a quote.
First Step Moving also offers a military discount. It also lists: 10% off for military members, veterans, and healthcare workers. Yelp also lists PayPal as an accepted payment method. Ask what you qualify for and how much you could save before you book.
How First Step Moving compares with other local movers
With a moveBuddha score of 3.76 out of 5, First Step Moving trails the five top-rated movers in the Frisco area, 0.80 points behind TWO MEN AND A TRUCK. At 387 reviews, First Step Moving has fewer reviews than four of the five. Where First Step Moving falls behind is customer service, with the lowest customer service score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | AM Moving CompanyDallas | 4.78 | 1,400 | 4.4 | 4.2 | A |
| 2 | Firehouse Movers Inc.Lewisville | 4.66 | 4,745 | 4.9 | 4.5 | A+ |
| 3 | Fantastic MovesDallas | 4.62 | 360 | 4.6 | 4.3 | A+ |
| 4 | King Moving CompanyCarrollton | 4.56 | 782 | 4.9 | 4.9 | A+ |
| 5 | TWO MEN AND A TRUCKPlano | 4.56 | 542 | 4.6 | 2.6 | B- |
| 6 | First Step MovingThis mover · ranks #6 | 3.76 | 387 | — | — | A+ |
How does First Step Moving compare to other Texas movers?
- moveBuddha score#296 of 843(better than average)
3.76vs 3.69 avg
First Step Moving scores 3.76, above the Texas average of 3.69, and ranks #296 of 843 Texas movers.
- Positive reviews#417 of 843(better than average)
93%vs 89% avg
First Step Moving has 93% positive reviews, above the Texas average of 89%, and ranks #417 of 843 Texas movers.
- Negative reviews#400 of 843(better than average)
5%vs 10% avg
First Step Moving has 5% negative reviews, below the Texas average of 10%, and ranks #400 of 843 Texas movers. A lower percentage is better.
- Reviews analyzed#163 of 843(better than average)
387vs 337 avg
First Step Moving has 387 reviews analyzed, above the Texas average of 337, and ranks #163 of 843 Texas movers.
- Years in business#213 of 843(worse than average)
9 yearsvs 23 years avg
First Step Moving has been in business for 9 years, below the Texas average of 23 years, and ranks #213 of 843 Texas movers.
| Metric | This moverFirst Step Moving | Texas avg | Texas rank | Difference |
|---|---|---|---|---|
| moveBuddha score#296 of 843 in Texas | 3.76 | 3.69 | #296 of 843 | +0.07(better than average) |
| Positive reviews#417 of 843 in Texas | 93% | 89% | #417 of 843 | +4 pts(better than average) |
| Negative reviewsLower is better#400 of 843 in Texas | 5% | 10% | #400 of 843 | −5 pts(better than average) |
| Reviews analyzed#163 of 843 in Texas | 387 | 337 | #163 of 843 | +50(better than average) |
| Years in business#213 of 843 in Texas | 9 years | 23 years | #213 of 843 | −14(worse than average) |
Compared with 843 Texas movers with moveBuddha profiles. Rank #1 is the best in Texas.
First Step Moving
3.76Frisco, TXSince 2017
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from First Step Moving, then see how it compares with other top-rated movers in Frisco.
Compare prices side by side
See where First Step Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
First Step Moving
3.76
Frisco, TX · Since 2017
Final verdict: First Step Moving
First Step Moving earns a 3.76/5 moveBuddha Score and ranks #296 among Texas movers, with 93% positive feedback across 387 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With a track record dating to 2017, it has less history than the average Texas mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
First Step Moving
3.76
Frisco, TX · Since 2017
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Texas moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact First Step Moving
- Phone
- (469) 422-6194
- Website
- firststepmoving.com
- Profiles
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.