Brooks Transfer & Storage Company, Inc. review 2026 (Virginia Beach, VA)
In business since 1878 · Updated
Brooks Transfer & Storage Company, Inc., a Virginia Beach, VA moving company, ranks #38 of 282 movers in Virginia, with a moveBuddha rating of 4.36/5.
74% of Brooks Transfer & Storage Company, Inc.'s 207 verified customer reviews are positive. Customers most often praise its organized packing, while the most common complaint involves damage to items.
In business since 1878, Brooks Transfer & Storage Company, Inc. holds active FMCSA registration (USDOT #120995). Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Brooks Transfer & Storage Company, Inc. measures up
Across 207 reviews, Brooks Transfer & Storage Company, Inc. in Virginia Beach, VA is rated 4.3/5 on Google (181 reviews) and 2.5/5 on Yelp (36 reviews), and has an A+ rating from the Better Business Bureau.
Brooks Transfer & Storage Company, Inc. ranks #38 out of 282 movers in Virginia with a moveBuddha Score of 4.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.36.
- Brand
- 5.0
- Website
- 5.0
- Customer service
- 5.0
- Industry experience
- 5.0
- Review quality
- 4.2
Google rating
Based on 181 reviews
Yelp rating
Based on 36 reviews
Better Business Bureau
Based on BBB profile
Is Brooks Transfer & Storage Company, Inc. moveBuddha Certified?
Brooks Transfer & Storage Company, Inc. is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Brooks Transfer & Storage Company, Inc. hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Brooks Transfer & Storage Company, Inc.?
Out of 207 verified reviews, 74% of customers left a positive review about Brooks Transfer & Storage Company, Inc. in Virginia Beach, VA. 24.2% of reviews are negative and 1.9% are neutral. Brooks Transfer & Storage Company, Inc. has a 15% lower positive review percentage than the average Virginia moving company (74% vs the Virginia state average of 89%).
- Positive73.9%(153)
- Neutral1.9%(4)
- Negative24.2%(50)
Based on 207 reviews across Google, Yelp, and other review sites.
What customers like about Brooks Transfer & Storage Company, Inc.
Organized packing
Brooks Transfer & Storage Company, Inc. is often recognized for labeling boxes clearly and packing with structure and care.
Good communication
Reviewers frequently mention clear, consistent updates from Brooks Transfer & Storage Company, Inc. throughout the moving process.
Professional and polite staff
Customers say the Brooks Transfer & Storage Company, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Brooks Transfer & Storage Company, Inc.'s attention to detail.
Quick moving process
The team at Brooks Transfer & Storage Company, Inc. often gets the job done faster than expected, saving clients time.
What positive reviewers say
“They were meticulous with packing everything up and we appreciate the care they put into making sure our stuff was both organized well and properly packed.”
GoogleVerified Reviewer “The communications with Brooks was excellent. The Brooks team worked with me to organize the the pallets in the space so everything fit perfectly.”
YelpVerified Reviewer “Kyle and Cody made it to our home on time, they were professional and respectful. They were attentive and careful with our belongings. They went over the paperwork with care and finished the job faster than I imagined they would.”
YelpVerified Reviewer “The three packers were efficient. The movers worked well together as a team. Nothing was broken nor was there any scratches or dings to our wooden furniture.”
GoogleVerified Reviewer “My belongings arrived earlier than expected thankfully, and nothing was damaged. Everyone had a great caring attitude and was a joy to talk to.”
GoogleVerified Reviewer
What mixed reviewers say
“Brooks did an awesome job on our move from Virginia to Alabama. Just a few glitches here and there. Overall great people and services.”
GoogleVerified Reviewer “Beware of the salesman. He was happy to tell us that other companies we're lieing to us and make promises that Brooks was not able to meet. On the other hand office staff and the movers were outstanding.”
GoogleVerified Reviewer “The manager took days sometimes more to answer emails. Now to the movers. They were WONDERFUL! They went above and beyond, worked LONG hours, no breaks, to ensure all our stuff was moved in timely. They were friendly, fast, and efficient.”
GoogleVerified Reviewer
Most common complaints about Brooks Transfer & Storage Company, Inc.
Damage to items
Some customers reported that items were damaged during packing or loading.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
What negative reviewers say
“Would not use again. 9 damaged items in my move. We have found other items that don't belong to us in our dresser. Can not get a return phone call back.”
YelpVerified Reviewer “Our household goods were supposed to be delivered no later than July 3, 2020. Currently it is July 15th, 2020 and still no sign of our household goods being delivered as they are still in Virginia Beach.”
GoogleVerified Reviewer “About $3000 worth of tools and other items were 'lost'. About half of the tracking stickers were no longer on their items and were stuck to other items or within the crates, making it difficult to know what was missing.”
GoogleVerified Reviewer “4 hours late for my move. Literally half my furniture was broken upon arrival in NC and none of it put back together until I complained.”
GoogleVerified Reviewer “We used Brooks transfer for our move from Williamsburg VA to Austin TX. A bunch of our expensive furniture was damaged. We filed some insurance claims as they asked us to do but they were extremely slow in responding.”
GoogleVerified Reviewer
Brooks Transfer & Storage Company, Inc.
4.36Virginia Beach, VASince 1878
Save more than 30% on average by comparing movers before you book.
Brooks Transfer & Storage Company, Inc.
4.36
Virginia Beach, VA · Since 1878
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Brooks Transfer & Storage Company, Inc., then see how it compares with other top-rated movers in Virginia Beach.
Compare prices side by side
See where Brooks Transfer & Storage Company, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Brooks Transfer & Storage Company, Inc. offer?
Brooks Transfer & Storage Company, Inc. offers full-service moving, local moves, and long-distance moves. It also provides international moves, commercial moves, and packing.
Services offered
Is Brooks Transfer & Storage Company, Inc. licensed and insured?
Federally licensed, operating authority active
US DOT 120995 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Brooks Transfer & Storage Company, Inc. is registered with the Federal Motor Carrier Safety Administration under US DOT number 120995, as UNITED VAN LINES LLC, and its operating status is currently active. It also holds a Virginia intrastate license, number 077949.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Brooks Transfer & Storage Company, Inc. holds. Ask for a certificate of insurance before you book.
- State license number
- 077949Issued by Virginia. Covers moves within the state, which the FMCSA does not
- Registered legal name
- UNITED VAN LINES LLCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- UNITED VAN LINESTrade name on file with the FMCSA
- FMCSA safety rating
- SatisfactoryAssigned after a compliance review
- Miles driven
- 85,291,458Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- May 2026
How much does Brooks Transfer & Storage Company, Inc. cost?
Brooks Transfer & Storage Company, Inc. does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Virginia, you can expect to pay approximately $137/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Virginia moving companies similar to Brooks Transfer & Storage Company, Inc. typically bill the amounts below using a $137/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Brooks Transfer & Storage Company, Inc. is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Virginia moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Brooks Transfer & Storage Company, Inc. offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
Brooks Transfer & Storage Company, Inc. accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Brooks Transfer & Storage Company, Inc. also offers discounts on request. It also lists: Discounted cartons and used cartons are available. Ask what you qualify for and how much you could save before you book.
How Brooks Transfer & Storage Company, Inc. compares with the top 10 Virginia Beach movers
Brooks Transfer & Storage Company, Inc. places eighth among the top 10 movers in Virginia Beach with a moveBuddha score of 4.36 out of 5, level on score with Marathon Moving Services, which has more reviews, and 0.06 points ahead of A Friendly & Affordable Mover. Brooks Transfer & Storage Company, Inc.'s score rests on 207 reviews, fewer than any of the ten. Brooks Transfer & Storage Company, Inc. stands out with the highest brand score in the group.
The ten highest-scoring local movers near Virginia Beach, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Atlantic Beach MoversVirginia Beach | 4.48 | 265 | 4.7 | 3.1 | A+ |
| 2 | All My Sons Moving & StorageNorfolk | 4.44 | 2,426 | 4.6 | 1.7 | A |
| 3 | TWO MEN AND A TRUCKVirginia Beach | 4.44 | 670 | 4.6 | 2.6 | A+ |
| 4 | My Guys Moving & Storage IncSterling | 4.44 | 614 | 4.8 | 4.0 | A+ |
| 5 | Tidal Town MovingVirginia Beach | 4.42 | 1,256 | 4.9 | 3.5 | A+ |
| 6 | College Hunks Hauling Junk & MovingNorfolk | 4.36 | 2,186 | 4.8 | 3.4 | F |
| 7 | Marathon Moving ServicesVirginia Beach | 4.36 | 433 | 4.9 | 4.5 | C+ |
| 8 | Brooks Transfer & Storage Company, Inc.This mover · ranks #8 | 4.36 | 207 | 4.3 | 2.5 | A+ |
| 9 | A Friendly & Affordable MoverVirginia Beach | 4.30 | 455 | 4.8 | 3.4 | A+ |
| 10 | Southside Moving and StorageVirginia Beach | 4.16 | 257 | 3.8 | 1.8 | F |
| 11 | Hercules MovingVirginia Beach | 4.02 | 299 | 5.0 | 3.2 | F |
How does Brooks Transfer & Storage Company, Inc. compare to other Virginia movers?
- moveBuddha score#38 of 282(better than average)
4.36vs 3.69 avg
Brooks Transfer & Storage Company, Inc. scores 4.36, above the Virginia average of 3.69, and ranks #38 of 282 Virginia movers.
- Positive reviews#215 of 282(worse than average)
74%vs 89% avg
Brooks Transfer & Storage Company, Inc. has 74% positive reviews, below the Virginia average of 89%, and ranks #215 of 282 Virginia movers.
- Negative reviews#217 of 282(worse than average)
24%vs 10% avg
Brooks Transfer & Storage Company, Inc. has 24% negative reviews, above the Virginia average of 10%, and ranks #217 of 282 Virginia movers. A lower percentage is better.
- Reviews analyzed#94 of 282(worse than average)
207vs 328 avg
Brooks Transfer & Storage Company, Inc. has 207 reviews analyzed, below the Virginia average of 328, and ranks #94 of 282 Virginia movers.
- Yelp rating#73 of 282(worse than average)
2.5vs 3.3 avg
Brooks Transfer & Storage Company, Inc. has a Yelp rating of 2.5, below the Virginia average of 3.3, and ranks #73 of 282 Virginia movers.
- Years in business#1 of 282(better than average)
148 yearsvs 22 years avg
Brooks Transfer & Storage Company, Inc. has been in business for 148 years, above the Virginia average of 22 years, and ranks #1 of 282 Virginia movers.
| Metric | This moverBrooks Transfer & Storage Company, Inc. | Virginia avg | Virginia rank | Difference |
|---|---|---|---|---|
| moveBuddha score#38 of 282 in Virginia | 4.36 | 3.69 | #38 of 282 | +0.67(better than average) |
| Positive reviews#215 of 282 in Virginia | 74% | 89% | #215 of 282 | −15 pts(worse than average) |
| Negative reviewsLower is better#217 of 282 in Virginia | 24% | 10% | #217 of 282 | +14 pts(worse than average) |
| Reviews analyzed#94 of 282 in Virginia | 207 | 328 | #94 of 282 | −121(worse than average) |
| Yelp ratingBased on only 36 reviews#73 of 282 in Virginia | 2.5 | 3.3 | #73 of 282 | −0.8(worse than average) |
| Years in business#1 of 282 in Virginia | 148 years | 22 years | #1 of 282 | +126(better than average) |
Compared with 282 Virginia movers with moveBuddha profiles. Rank #1 is the best in Virginia.
Brooks Transfer & Storage Company, Inc.
4.36Virginia Beach, VASince 1878
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Brooks Transfer & Storage Company, Inc., then see how it compares with other top-rated movers in Virginia Beach.
Compare prices side by side
See where Brooks Transfer & Storage Company, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Brooks Transfer & Storage Company, Inc.
4.36
Virginia Beach, VA · Since 1878
Final verdict: Brooks Transfer & Storage Company, Inc.
Brooks Transfer & Storage Company, Inc. earns a 4.36/5 moveBuddha Score and ranks #8 among Virginia Beach movers, with 74% positive feedback across 207 customer reviews.
Customers consistently praise its organized packing and good communication. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
With a track record dating to 1878, it has more history than the average Virginia mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Brooks Transfer & Storage Company, Inc.
4.36
Virginia Beach, VA · Since 1878
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Virginia moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Brooks Transfer & Storage Company, Inc.
- Phone
- (757) 427-9500
- Website
- brookstransfer.com
Helpful Virginia moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.