ACE Moving & Storage review 2026 (Roanoke, VA)
In business since 1993 · Updated
ACE Moving & Storage, a Roanoke, VA moving company, ranks #58 of 304 movers in Virginia, with a moveBuddha rating of 4.30/5.
91% of ACE Moving & Storage's 420 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items.
In business since 1993, ACE Moving & Storage holds active FMCSA registration (USDOT #833083) and operates 24 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How ACE Moving & Storage measures up
Across 420 reviews, ACE Moving & Storage in Roanoke, VA is rated 4.7/5 on Google (354 reviews) and 3.5/5 on Yelp (26 reviews), and has a B+ rating from the Better Business Bureau.
ACE Moving & Storage ranks #58 out of 304 movers in Virginia with a moveBuddha Score of 4.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.30.
- Website
- 5.0
- Customer service
- 4.7
- Industry experience
- 4.7
- Brand
- 4.5
- Review quality
- 3.8
Google rating
Based on 354 reviews
Yelp rating
Based on 26 reviews
Better Business Bureau
Based on BBB profile
Is ACE Moving & Storage moveBuddha Certified?
ACE Moving & Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. ACE Moving & Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about ACE Moving & Storage?
Out of 420 verified reviews, 91% of customers left a positive review about ACE Moving & Storage in Roanoke, VA. 8.1% of reviews are negative and 1.2% are neutral. ACE Moving & Storage has a 2% higher positive review percentage than the average Virginia moving company (91% vs the Virginia state average of 89%).
- Positive90.7%(381)
- Neutral1.2%(5)
- Negative8.1%(34)
Based on 420 reviews across Google, Yelp, and other review sites.
What customers like about ACE Moving & Storage
Affordable rates
Many reviewers found ACE Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that ACE Moving & Storage was willing to adjust schedules or accommodate last-minute changes.
Good communication
Reviewers frequently mention clear, consistent updates from ACE Moving & Storage throughout the moving process.
Respectful of property
Customers appreciated how carefully ACE Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.
Quick moving process
The team at ACE Moving & Storage often gets the job done faster than expected, saving clients time.
What positive reviewers say
“Movers were polite and efficient. Ace charged me about half the price of the other local movers and even took an hour off the bill because weather slowed the truck.”
Matthew DeckerVerified ReviewerGoogle“This company made my out of state move so easy and pleasant. Josh was very easy to get a hold of and moved my moving date back a day. Mikey, Greg and Corey were very fast, efficient and punctual.”
Erin HillVerified ReviewerGoogle“They arrived on time, wrapped everything to protect it, and were very professional. The cost was very fair!”
GoogleVerified Reviewer “The movers were efficient and effective. They completed the move in less than the estimated time and took great care with my possessions.”
DianeVerified ReviewerGoogle“They were in contact with us from the beginning and called when on their way. They were efficient and careful with our belongings, did no damage, and were friendly.”
Debra LVerified ReviewerGoogle
What mixed reviewers say
“Nice guys. Reliable. Way overpriced. I felt the time spent moving furniture did not match the price charged.”
YelpVerified Reviewer “Josh handled planning well, but the first crew arrived late, worked slowly, broke a lamp and table leg, and forced the move to continue two days later. A second crew finished professionally.”
Darla RevereVerified ReviewerGoogle“A scheduling change did not reach the drivers, and I was asked to pay for waiting time. They also refused to assemble furniture and broke a chest of drawers.”
lolita feyVerified ReviewerGoogle“The movers were careful, but I felt they worked slowly to increase billable time, so I helped unload the truck.”
Patricia ZieglerVerified ReviewerGoogle
Most common complaints about ACE Moving & Storage
Damage to items
Some customers reported that items were damaged during packing or loading.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some ACE Moving & Storage clients.
Lack of communication
Poor or inconsistent updates from ACE Moving & Storage left some customers feeling in the dark.
What negative reviewers say
“This company was dependable and careful, but I was unhappy with extra fees, including a $120 traveling fee, that were not explained. Ask for the total price upfront.”
Sara at Cali CrystalsVerified ReviewerGoogle“The moving work went well, but the final total exceeded the high estimate by $247. The estimate did not clearly include all travel charges.”
Katie HolleyVerified ReviewerGoogle“Movers dragged furniture across the hardwood floor, causing scratches. They stopped responding after I reported the damage, despite earlier communication.”
WhitneyVerified ReviewerGoogle“The piano fell after its single strap broke. Delivery took nearly six weeks, communication was difficult, and the piano returned with scratches and incorrectly installed pedals.”
Stacy EndrissVerified ReviewerGoogle
ACE Moving & Storage
4.30Roanoke, VASince 1993
Save more than 30% on average by comparing movers before you book.
ACE Moving & Storage
4.30
Roanoke, VA · Since 1993
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from ACE Moving & Storage, then see how it compares with other top-rated movers in Roanoke.
Compare prices side by side
See where ACE Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does ACE Moving & Storage offer?
ACE Moving & Storage offers full-service moving, local moves, long-distance moves, commercial moves, and small moves.
Services offered
Is ACE Moving & Storage licensed and insured?
Federally licensed, operating authority active
US DOT 833083 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, ACE Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 833083, as ACE PIANO MOVING COMPANY INC, and its operating status is currently active. It also holds a Virginia intrastate license, number 904668.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover ACE Moving & Storage holds. Ask for a certificate of insurance before you book.
- State license number
- 904668Issued by Virginia. Covers moves within the state, which the FMCSA does not
- Registered legal name
- ACE PIANO MOVING COMPANY INCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- FAIRFAX TRANSFER AND STORAGE AND A2B MOVING AND STORAGETrade name on file with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 24Power units reported to the FMCSA
- Miles driven
- 135,000Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- June 2026
How much does ACE Moving & Storage cost?
ACE Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Virginia, you can expect to pay approximately $137/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Virginia moving companies similar to ACE Moving & Storage typically bill the amounts below using a $137/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
ACE Moving & Storage is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Virginia moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does ACE Moving & Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
ACE Moving & Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
ACE Moving & Storage also offers discounts on request. It also lists: Financing is advertised with payments as low as 0%. The company also states that its rates are typically 20%–30% lower than other major moving companies in the area. Ask what you qualify for and how much you could save before you book.
How ACE Moving & Storage compares with the top 7 Roanoke movers
With a moveBuddha score of 4.30 out of 5, ACE Moving & Storage places fifth when ranked against the seven top-scoring Roanoke movers, just behind Collegiate Movers and just ahead of Dunmar Moving Systems. ACE Moving & Storage's 420 reviews are the most of any mover in that group.
The seven highest-scoring local movers near Roanoke, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | TWO MEN AND A TRUCKSalem | 4.38 | 231 | 4.2 | 2.3 | A+ |
| 2 | Way2Ez MoversRoanoke | 4.36 | 184 | 4.7 | 3.7 | B- |
| 3 | Lawrence MovingRoanoke | 4.34 | 274 | 4.8 | 2.9 | A+ |
| 4 | Collegiate MoversRoanoke | 4.34 | 218 | 4.5 | 3.5 | A |
| 5 | ACE Moving & StorageThis mover · ranks #5 | 4.30 | 420 | 4.7 | 3.5 | B+ |
| 6 | Dunmar Moving SystemsRoanoke | 4.28 | 100 | 4.5 | 3.3 | A+ |
| 7 | My Guys Moving & Storage IncRoanoke | 4.14 | 9 | 3.7 | — | A+ |
| 8 | Roanoke MovingRoanoke | 3.84 | 228 | 3.6 | — | — |
How does ACE Moving & Storage compare to other Virginia movers?
- moveBuddha score#58 of 304(better than average)
4.30vs 3.66 avg
ACE Moving & Storage scores 4.30, above the Virginia average of 3.66, and ranks #58 of 304 Virginia movers.
- Positive reviews#165 of 304(better than average)
91%vs 89% avg
ACE Moving & Storage has 91% positive reviews, above the Virginia average of 89%, and ranks #165 of 304 Virginia movers.
- Negative reviews#163 of 304(better than average)
8%vs 10% avg
ACE Moving & Storage has 8% negative reviews, below the Virginia average of 10%, and ranks #163 of 304 Virginia movers. A lower percentage is better.
- Reviews analyzed#45 of 304(better than average)
420vs 321 avg
ACE Moving & Storage has 420 reviews analyzed, above the Virginia average of 321, and ranks #45 of 304 Virginia movers.
- Yelp rating#45 of 304(better than average)
3.5vs 3.3 avg
ACE Moving & Storage has a Yelp rating of 3.5, above the Virginia average of 3.3, and ranks #45 of 304 Virginia movers.
- Years in business#15 of 304(better than average)
33 yearsvs 22 years avg
ACE Moving & Storage has been in business for 33 years, above the Virginia average of 22 years, and ranks #15 of 304 Virginia movers.
| Metric | This moverACE Moving & Storage | Virginia avg | Virginia rank | Difference |
|---|---|---|---|---|
| moveBuddha score#58 of 304 in Virginia | 4.30 | 3.66 | #58 of 304 | +0.64(better than average) |
| Positive reviews#165 of 304 in Virginia | 91% | 89% | #165 of 304 | +2 pts(better than average) |
| Negative reviewsLower is better#163 of 304 in Virginia | 8% | 10% | #163 of 304 | −2 pts(better than average) |
| Reviews analyzed#45 of 304 in Virginia | 420 | 321 | #45 of 304 | +99(better than average) |
| Yelp ratingBased on only 26 reviews#45 of 304 in Virginia | 3.5 | 3.3 | #45 of 304 | +0.2(better than average) |
| Years in business#15 of 304 in Virginia | 33 years | 22 years | #15 of 304 | +11(better than average) |
Compared with 304 Virginia movers with moveBuddha profiles. Rank #1 is the best in Virginia.
ACE Moving & Storage
4.30Roanoke, VASince 1993
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from ACE Moving & Storage, then see how it compares with other top-rated movers in Roanoke.
Compare prices side by side
See where ACE Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
ACE Moving & Storage
4.30
Roanoke, VA · Since 1993
Final verdict: ACE Moving & Storage
ACE Moving & Storage earns a 4.30/5 moveBuddha Score and ranks #5 among Roanoke movers, with 91% positive feedback across 420 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With 24 trucks and a track record dating to 1993, it has more history than the average Virginia mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
ACE Moving & Storage
4.30
Roanoke, VA · Since 1993
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Virginia moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact ACE Moving & Storage
- Phone
- (540) 489-2064
- Website
- acemovinginc.com
Helpful Virginia moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.