Soft Touch Moving review 2026 (Indianapolis, IN)
In business since 2007 · Updated
Soft Touch Moving, an Indianapolis, IN moving company, ranks #28 of 137 movers in Indiana, with a moveBuddha rating of 4.28/5.
97% of Soft Touch Moving's 62 verified customer reviews are positive. Customers most often praise its transparent pricing, while the most common complaint involves damage to items.
Soft Touch Moving has been in business since 2007. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Soft Touch Moving measures up
Across 62 reviews, Soft Touch Moving in Indianapolis, IN is rated 5/5 on Google (45 reviews) and 4.7/5 on Yelp (3 reviews), and has an A+ rating from the Better Business Bureau.
Soft Touch Moving ranks #28 out of 137 movers in Indiana with a moveBuddha Score of 4.28 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.28.
- Customer service
- 5.0
- Industry experience
- 4.7
- Brand
- 4.5
- Website
- 4.0
- Review quality
- 3.8
Google rating
Based on 45 reviews
Yelp rating
Based on 3 reviews
Better Business Bureau
Based on BBB profile
Is Soft Touch Moving moveBuddha Certified?
Soft Touch Moving is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Soft Touch Moving hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Soft Touch Moving?
Out of 62 verified reviews, 97% of customers left a positive review about Soft Touch Moving in Indianapolis, IN. 1.6% of reviews are negative and 1.6% are neutral. Soft Touch Moving has a 12% higher positive review percentage than the average Indiana moving company (97% vs the Indiana state average of 85%).
- Positive96.8%(60)
- Neutral1.6%(1)
- Negative1.6%(1)
Based on 62 reviews across Google, Yelp, and other review sites.
What customers like about Soft Touch Moving
Transparent pricing
Many reviewers felt confident booking with Soft Touch Moving due to honest, upfront pricing and no surprise fees.
Consistency and follow-up
Reviewers liked that Soft Touch Moving stayed in touch before and after the move to ensure everything went smoothly.
Affordable rates
Many reviewers found Soft Touch Moving to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that Soft Touch Moving was willing to adjust schedules or accommodate last-minute changes.
Good communication
Reviewers frequently mention clear, consistent updates from Soft Touch Moving throughout the moving process.
What positive reviewers say
“Eric provided a very accurate and fair quote and was able to answer my many questions. The truck and three movers showed up on time.”
GoogleVerified Reviewer “Their pricing is insanely fair. They called to say the truck was on the way, moved me professionally, and finished slightly below the quote.”
GoogleVerified Reviewer “Monica answered all my questions, gave great packing advice, and was very flexible with my move date. The crew arrived right on time and took exceptional care of my belongings.”
GoogleVerified Reviewer “Soft Touch was fantastic to work with. The woman I spoke to kept me in the loop about when the movers were on their way and answered my questions. Their online estimator gave a pretty accurate estimate.”
GoogleVerified Reviewer
Most common complaints about Soft Touch Moving
Damage to items
Some customers reported that items were damaged during packing or loading.
What negative reviewers say
“After four months in storage, much of our furniture and property arrived covered in mold. The contamination affected our home, forced us into a hotel for 50 nights, and more than nine months later we still lacked resolution.”
Ron HooverVerified ReviewerGoogle
Soft Touch Moving
4.28Indianapolis, INSince 2007
Save more than 30% on average by comparing movers before you book.
Soft Touch Moving
4.28
Indianapolis, IN · Since 2007
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Soft Touch Moving, then see how it compares with other top-rated movers in Indianapolis.
Compare prices side by side
See where Soft Touch Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Soft Touch Moving offer?
Soft Touch Moving takes on small moves, senior moves, and commercial moves, alongside packing and unpacking.
Services offered
Is Soft Touch Moving licensed and insured?
Registered with the FMCSA
US DOT 707793. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
Soft Touch Moving is registered with the Federal Motor Carrier Safety Administration under US DOT number 707793.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Soft Touch Moving holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Soft Touch Moving cost?
Soft Touch Moving lists an hourly rate of $130, below the Indiana average of $138/hr. At that rate, a studio or 1-bedroom move (3–5 hours with 2 movers) would come to about $400–$650. Larger homes need more movers and hours: totals from similar movers typically run $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Indiana moving companies similar to Soft Touch Moving typically bill the amounts below using a $138/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Soft Touch Moving offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Indiana moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Soft Touch Moving offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
Soft Touch Moving does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Soft Touch Moving compares with the top 10 Indianapolis movers
With a moveBuddha score of 4.28 out of 5, Soft Touch Moving ranks #14 and falls short of the top 10 Indianapolis moving companies, 0.02 points behind All My Sons Moving & Storage, the tenth-placed mover. Soft Touch Moving's score rests on 62 reviews, fewer than any of the ten. Soft Touch Moving has a quote accuracy score higher than eight of the ten, but an industry experience score that trails eight of the ten.
The ten highest-scoring local movers near Indianapolis, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Leaders Moving & Storage Co.Indianapolis | 4.52 | 1,169 | 4.8 | 2.8 | A+ |
| 2 | Busy Bee MoversIndianapolis | 4.48 | 415 | 4.1 | 2.3 | A+ |
| 3 | Wheaton Moving & StorageIndianapolis | 4.48 | 248 | 4.2 | 1.8 | A+ |
| 4 | Sherman Moving & StorageIndianapolis | 4.48 | 100 | 4.0 | 3.0 | A+ |
| 5 | Planes Moving & Storage CompanyIndianapolis | 4.42 | 1,017 | 4.9 | 2.3 | A+ |
| 6 | Bellhop MovingIndianapolis | 4.36 | 615 | 4.4 | 3.6 | F |
| 7 | College Hunks Hauling Junk & MovingIndianapolis | 4.36 | 287 | 4.6 | 3.4 | F |
| 8 | All My Sons Moving & StorageIndianapolis | 4.34 | 295 | 4.5 | 1.6 | A+ |
| 9 | My Movers Inc.Indianapolis | 4.34 | 262 | 4.7 | 4.3 | A+ |
| 10 | All My Sons Moving & StorageIndianapolis | 4.30 | 4,135 | 3.5 | 1.5 | A |
| 14 | Soft Touch MovingThis mover · ranks #14 | 4.28 | 62 | 5.0 | 4.7 | A+ |
How does Soft Touch Moving compare to other Indiana movers?
- moveBuddha score#28 of 137(better than average)
4.28vs 3.76 avg
Soft Touch Moving scores 4.28, above the Indiana average of 3.76, and ranks #28 of 137 Indiana movers.
- Positive reviews#29 of 137(better than average)
97%vs 85% avg
Soft Touch Moving has 97% positive reviews, above the Indiana average of 85%, and ranks #29 of 137 Indiana movers.
- Negative reviews#19 of 137(better than average)
2%vs 14% avg
Soft Touch Moving has 2% negative reviews, below the Indiana average of 14%, and ranks #19 of 137 Indiana movers. A lower percentage is better.
- Reviews analyzed#89 of 137(worse than average)
62vs 339 avg
Soft Touch Moving has 62 reviews analyzed, below the Indiana average of 339, and ranks #89 of 137 Indiana movers.
- Yelp rating#6 of 137(better than average)
4.7vs 3.0 avg
Soft Touch Moving has a Yelp rating of 4.7, above the Indiana average of 3.0, and ranks #6 of 137 Indiana movers.
- Years in business#37 of 137(worse than average)
19 yearsvs 37 years avg
Soft Touch Moving has been in business for 19 years, below the Indiana average of 37 years, and ranks #37 of 137 Indiana movers.
| Metric | This moverSoft Touch Moving | Indiana avg | Indiana rank | Difference |
|---|---|---|---|---|
| moveBuddha score#28 of 137 in Indiana | 4.28 | 3.76 | #28 of 137 | +0.52(better than average) |
| Positive reviews#29 of 137 in Indiana | 97% | 85% | #29 of 137 | +12 pts(better than average) |
| Negative reviewsLower is better#19 of 137 in Indiana | 2% | 14% | #19 of 137 | −12 pts(better than average) |
| Reviews analyzed#89 of 137 in Indiana | 62 | 339 | #89 of 137 | −277(worse than average) |
| Yelp ratingBased on only 3 reviews#6 of 137 in Indiana | 4.7 | 3.0 | #6 of 137 | +1.7(better than average) |
| Years in business#37 of 137 in Indiana | 19 years | 37 years | #37 of 137 | −18(worse than average) |
Compared with 137 Indiana movers with moveBuddha profiles. Rank #1 is the best in Indiana.
Soft Touch Moving
4.28Indianapolis, INSince 2007
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Soft Touch Moving, then see how it compares with other top-rated movers in Indianapolis.
Compare prices side by side
See where Soft Touch Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Soft Touch Moving
4.28
Indianapolis, IN · Since 2007
Final verdict: Soft Touch Moving
Soft Touch Moving earns a 4.28/5 moveBuddha Score and ranks #14 among Indianapolis movers, with 97% positive feedback across 62 customer reviews.
Customers consistently praise its transparent pricing and consistency and follow-up. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With a track record dating to 2007, it has less history than the average Indiana mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Soft Touch Moving
4.28
Indianapolis, IN · Since 2007
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Indiana moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Soft Touch Moving
- Phone
- (317) 284-1900
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.