Isaac's Moving and Storage Inc review 2026 (Stoughton, MA)

What do customers say about Isaac's Moving and Storage Inc?

Out of 429 verified reviews, 85% of customers left a positive review about Isaac's Moving and Storage Inc in Stoughton, MA. 12.6% of reviews are negative and 2.3% are neutral. Isaac's Moving and Storage Inc has a 5% lower positive review percentage than the average Massachusetts moving company (85% vs the Massachusetts state average of 90%).

What customers like about Isaac's Moving and Storage Inc

• Experienced movers

  With years of experience, Isaac's Moving and Storage Inc's crew brought confidence and know-how to each move.

• Consistency and follow-up

  Reviewers liked that Isaac's Moving and Storage Inc stayed in touch before and after the move to ensure everything went smoothly.

• Organized packing

  Isaac's Moving and Storage Inc is often recognized for labeling boxes clearly and packing with structure and care.

• Affordable rates

  Many reviewers found Isaac's Moving and Storage Inc to be more budget-friendly than competitors without sacrificing quality.

• Flexibility

  Clients liked that Isaac's Moving and Storage Inc was willing to adjust schedules or accommodate last-minute changes.

What positive reviewers say

• “My move was easy and efficiently performed. They handled everything with care. George showed his knowledge and experience by making good suggestions about furniture placement. Holly was always available for questions.”

• “From my initial contact to pickup and delivery, the office staff was friendly and professional. The movers arrived right on time, packed my things quickly and carefully, and delivery went smoothly.”

• “Punctual and efficient. The workers were very accommodating and flexible in managing our move to two locations plus allowing for items set aside for an estate auction.”

• “Great service at a very reasonable price. Isaac's helped me with my move out, storage for over a year, and move in, all done professionally without a single problem.”

• “This is my third time using Isaac's. The estimate is always right on the money; they arrive on time, work smoothly and quickly, and deliver everything without damage. They pack furniture meticulously.”

What mixed reviewers say

• “The initial move into storage was relatively smooth, but the later move involved unexpected charges, mishandled items, and unresponsiveness. Isaac’s eventually refunded two hours.”

• “Members of the staff could have been more careful: there were holes in the sofa, an expensive painting was poorly packed, and a desk shelf was torn out. Insurance reimbursed me partially.”

• “Isaacs rates were less expensive than many reputable movers. My first move was careful and efficient, but the second team worked slowly and packed items poorly. The owner later supervised the move.”

• “We did a cross-country move with Isaac's. Delivery took about three weeks; a few things broke, bed screws were lost, and some items got dirty. They reimbursed us for the losses.”

• “After a bad 2008 experience, the owner reviewed my file years later and offered additional compensation. That follow-up impressed me, though it did not erase the original problems.”

Most common complaints about Isaac's Moving and Storage Inc

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Misplaced or lost items

  In some cases, belongings went missing or were delivered to the wrong location.

• Delayed arrival or delivery

  Several reviewers experienced frustrating delays either on moving day or with final delivery.

What negative reviewers say

• “Received all of my stuff damaged and they won’t compensate for it. Would never recommend this company to anyone.”

• “The shipment took months to arrive, and many items were broken. They never responded to emails and photos, while customs fees exceeded the estimate by more than three times.”

• “Multiple broken things, missing furniture, and a broken TV. I emailed and called over five times about claims with no response. Poor communication made the move more stressful than doing it myself.”

• “They delivered almost two weeks after pickup, lost several boxes, and damaged a couch in storage. Claims required repeated follow-ups, despite full insurance.”

• “Many of my items were broken upon arrival. Some looked as if they had been ripped apart. Wheels were broken off rolling furniture, and other pieces were altogether missing.”