Otter Moving & Storage review 2026 (Brooklyn, NY)
In business since 2023 · Updated
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Otter Moving & Storage, a Brooklyn, NY moving company, ranks #35 of 505 movers in New York, with a moveBuddha rating of 4.48/5.
99% of Otter Moving & Storage's 4,103 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items.
In business since 2023, Otter Moving & Storage holds active FMCSA registration (USDOT #3900819) and operates 17 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Otter Moving & Storage measures up
Across 4,103 reviews, Otter Moving & Storage in Brooklyn, NY is rated 5/5 on Google (1,707 reviews) and 4.5/5 on Yelp (38 reviews), and has an F rating from the Better Business Bureau.
Otter Moving & Storage ranks #35 out of 505 movers in New York with a moveBuddha Score of 4.48 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.48.
- Brand
- 5.0
- Website
- 5.0
- Customer service
- 5.0
- Review quality
- 4.5
- Industry experience
- 4.4
Google rating
Based on 1,707 reviews
Yelp rating
Based on 38 reviews
Better Business Bureau
Based on BBB profile
Is Otter Moving & Storage moveBuddha Certified?
Otter Moving & Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Otter Moving & Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Otter Moving & Storage?
Out of 4,103 verified reviews, 99% of customers left a positive review about Otter Moving & Storage in Brooklyn, NY. 1.3% of reviews are negative and 0.2% are neutral. Otter Moving & Storage has a 11% higher positive review percentage than the average New York moving company (99% vs the New York state average of 88%).
- Positive98.5%(4,041)
- Neutral0.2%(8)
- Negative1.3%(53)
Based on 4,103 reviews across Google, Yelp, and other review sites.
What customers like about Otter Moving & Storage
Affordable rates
Many reviewers found Otter Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
Quick moving process
The team at Otter Moving & Storage often gets the job done faster than expected, saving clients time.
Quick response times
Customer support at Otter Moving & Storage was often noted for responding to questions or concerns almost immediately
Efficient service
Many customers praise Otter Moving & Storage for completing moves smoothly and with minimal downtime.
Good communication
Reviewers frequently mention clear, consistent updates from Otter Moving & Storage throughout the moving process.
What positive reviewers say
“Moving with Otter was a 10/10 experience. Alex was very helpful in scheduling and planning the move. He gave us a decent rate. On moving day, Miles and the crew were on time. They worked fast and efficiently.”
SergVerified ReviewerGoogle“My sales representative, Miles, was very proactive and did not let 15 minutes go by without answering my questions. He also matched a competitor's quote for the same level of service, which reduced my costs significantly.”
EimiVerified ReviewerGoogle“Movers were very efficient and kind. Everything was handled with care and there was great communication at all times.”
Blake BullardVerified ReviewerGoogle“There were no hidden fees, I paid exactly what I was quoted from the beginning. On the day of the move Lucky and his team were efficient and communicated well. They handled my belongings with care and were very professional.”
Olaine SmithVerified ReviewerGoogle
What mixed reviewers say
“We chose Otter for its low price. After pickup, there was no update for two weeks, delivery took longer, and the crew reassembled our bed incorrectly. It was affordable, but we would not use them for long-distance moves again.”
Jenny PeruskiVerified ReviewerGoogle“The movers showed up early, moved everything quickly, and were friendly, but there was little communication about the delayed drop-off. They damaged part of my coffee table and pressured us about tipping.”
M HansenVerified ReviewerGoogle“The movers were quick and eventually delivered everything, but one acted cranky and pressured us about tipping. The booking was inexpensive, though the attitude made the experience unpleasant.”
Allie TuckerVerified ReviewerGoogle“The movers arrived late despite a paid arrival time and tried to leave items behind because the quote was locked. They worked efficiently, but the administrative process was not satisfactory.”
Alyssa MartinoVerified ReviewerGoogle
Most common complaints about Otter Moving & Storage
Damage to items
Some customers reported that items were damaged during packing or loading.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Otter Moving & Storage clients.
What negative reviewers say
“Despite a quote that included storage, I was automatically charged the storage fee again. The company had promised no hidden fees, which was very disappointing.”
Jiyoon KimVerified ReviewerGoogle“They damaged my electrical standing desk during the move and later denied it. They also lost my business inventory that cost thousands and offered $6 as compensation.”
Ada HsiehVerified ReviewerGoogle“Neither of my two mattresses was wrapped or properly protected. The inconsistent pricing, unexpected additional charges, lack of transparency, and poor handling of my items made the experience feel unprofessional.”
Nikkita SpencerVerified ReviewerGoogle“The movers arrived an hour late for packing, and the team did not explain until we asked. Delivery was also delayed, leaving us to rebook the elevator and hotel. Communication was poor throughout.”
Evelyn LiVerified ReviewerGoogle
Otter Moving & Storage
4.48Brooklyn, NYSince 2023
Save more than 30% on average by comparing movers before you book.
Otter Moving & Storage
4.48
Brooklyn, NY · Since 2023
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Otter Moving & Storage, then see how it compares with other top-rated movers in Brooklyn.
Compare prices side by side
See where Otter Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Otter Moving & Storage offer?
Licensed under US DOT number 3900819, Otter Moving & Storage offers full-service moving, local moves, long-distance moves, and commercial moves.
Services offered
Is Otter Moving & Storage licensed and insured?
Federally licensed, operating authority active
US DOT 3900819 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Otter Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 3900819, as OTTER MOVING & STORAGE LLC, and its operating status is currently active. It also holds a New York intrastate license, number T-41744.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Otter Moving & Storage holds. Ask for a certificate of insurance before you book.
- State license number
- T-41744Issued by New York. Covers moves within the state, which the FMCSA does not
- Registered legal name
- OTTER MOVING & STORAGE LLCThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 17Power units reported to the FMCSA
- Miles driven
- 225,340Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- September 2026
How much does Otter Moving & Storage cost?
Otter Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in New York, you can expect to pay approximately $139/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service New York moving companies similar to Otter Moving & Storage typically bill the amounts below using a $139/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Otter Moving & Storage is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service New York moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Otter Moving & Storage offer?
- Accepts
- Credit Cards
- Deposit
- Required to book
Otter Moving & Storage accepts credit cards. A deposit is required to book. Otter Moving & Storage's terms: A refundable deposit is required to lock in a spot on the moving schedule.
How Otter Moving & Storage compares with the top 10 Brooklyn movers
With a moveBuddha score of 4.48 out of 5, Otter Moving & Storage ranks first among the top 10 movers in Brooklyn, level on score with TDY Moving and Storage but with more reviews. Otter Moving & Storage's 4,103 reviews are the most of any mover in that group. Otter Moving & Storage has the highest brand score in the group, but an industry experience score that trails nine of the ten.
The ten highest-scoring local movers near Brooklyn, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Otter Moving & StorageThis mover · ranks #1 | 4.48 | 4,103 | 5.0 | 4.5 | F |
| 2 | TDY Moving and StorageBrooklyn | 4.48 | 992 | 4.8 | 3.3 | A+ |
| 3 | Veteran Movers NYC LLCBrooklyn | 4.44 | 570 | 4.8 | 4.7 | A+ |
| 4 | All Star Moving & Storage, Inc.Brooklyn | 4.42 | 242 | 4.3 | 4.3 | A+ |
| 5 | TB MovingBrooklyn | 4.34 | 202 | 4.8 | 3.8 | A+ |
| 6 | Green City Movers Inc.Rego Park | 4.34 | 16 | 4.9 | 4.0 | — |
| 7 | Braha Moving SystemsQueens | 4.28 | 176 | 4.6 | 4.0 | A+ |
| 8 | Olympus Moving & Storage, Inc.Brooklyn | 4.28 | 103 | — | 1.0 | A+ |
| 9 | City Express MovingBrooklyn | 4.26 | 38 | 4.6 | 3.8 | — |
| 10 | Active Moving, Inc.Brooklyn | 4.22 | 92 | 3.2 | — | A+ |
| 11 | BQ Transport LLCBrooklyn | 4.12 | 88 | 2.3 | 1.5 | B- |
How does Otter Moving & Storage compare to other New York movers?
- moveBuddha score#35 of 505(better than average)
4.48vs 3.63 avg
Otter Moving & Storage scores 4.48, above the New York average of 3.63, and ranks #35 of 505 New York movers.
- Positive reviews#106 of 505(better than average)
99%vs 88% avg
Otter Moving & Storage has 99% positive reviews, above the New York average of 88%, and ranks #106 of 505 New York movers.
- Negative reviews#113 of 505(better than average)
1%vs 11% avg
Otter Moving & Storage has 1% negative reviews, below the New York average of 11%, and ranks #113 of 505 New York movers. A lower percentage is better.
- Reviews analyzed#4 of 505(better than average)
4,103vs 287 avg
Otter Moving & Storage has 4,103 reviews analyzed, above the New York average of 287, and ranks #4 of 505 New York movers.
- Yelp rating#34 of 505(better than average)
4.5vs 3.7 avg
Otter Moving & Storage has a Yelp rating of 4.5, above the New York average of 3.7, and ranks #34 of 505 New York movers.
- Years in business#146 of 505(worse than average)
3 yearsvs 30 years avg
Otter Moving & Storage has been in business for 3 years, below the New York average of 30 years, and ranks #146 of 505 New York movers.
| Metric | This moverOtter Moving & Storage | New York avg | New York rank | Difference |
|---|---|---|---|---|
| moveBuddha score#35 of 505 in New York | 4.48 | 3.63 | #35 of 505 | +0.85(better than average) |
| Positive reviews#106 of 505 in New York | 99% | 88% | #106 of 505 | +11 pts(better than average) |
| Negative reviewsLower is better#113 of 505 in New York | 1% | 11% | #113 of 505 | −10 pts(better than average) |
| Reviews analyzed#4 of 505 in New York | 4,103 | 287 | #4 of 505 | +3,816(better than average) |
| Yelp ratingBased on only 38 reviews#34 of 505 in New York | 4.5 | 3.7 | #34 of 505 | +0.8(better than average) |
| Years in business#146 of 505 in New York | 3 years | 30 years | #146 of 505 | −27(worse than average) |
Compared with 505 New York movers with moveBuddha profiles. Rank #1 is the best in New York.
Otter Moving & Storage
4.48Brooklyn, NYSince 2023
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Otter Moving & Storage, then see how it compares with other top-rated movers in Brooklyn.
Compare prices side by side
See where Otter Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Otter Moving & Storage
4.48
Brooklyn, NY · Since 2023
Final verdict: Otter Moving & Storage
Otter Moving & Storage earns a 4.48/5 moveBuddha Score and ranks #1 among Brooklyn movers, with 99% positive feedback across 4,103 customer reviews.
Customers consistently praise its affordable rates and quick moving process. It is best for customers prioritizing strong communication, efficient moves, and reliable service experience.
With 17 trucks and a track record dating to 2023, it has less history than the average New York mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Otter Moving & Storage
4.48
Brooklyn, NY · Since 2023
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New York moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Otter Moving & Storage
- Phone
- (212) 300-9828
- Website
- ottermoving.com
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.