Heroes Moving and Storage review 2026 (Richmond, VA)
In business since 2021 · Updated
Heroes Moving and Storage, a Richmond, VA moving company, ranks #53 of 286 movers in Virginia, with a moveBuddha rating of 4.30/5.
97% of Heroes Moving and Storage's 565 verified customer reviews are positive. Customers most often praise its consistency and follow-up, while the most common complaint involves damage to items.
Heroes Moving and Storage has been in business since 2021. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Heroes Moving and Storage measures up
Across 565 reviews, Heroes Moving and Storage in Richmond, VA is rated 4.9/5 on Google (428 reviews) and 3.7/5 on Yelp (7 reviews), and has an A+ rating from the Better Business Bureau.
Heroes Moving and Storage ranks #53 out of 286 movers in Virginia with a moveBuddha Score of 4.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.30.
- Customer service
- 5.0
- Industry experience
- 4.4
- Brand
- 4.0
- Website
- 4.0
- Review quality
- 3.8
Google rating
Based on 428 reviews
Yelp rating
Based on 7 reviews
Better Business Bureau
Based on BBB profile
Is Heroes Moving and Storage moveBuddha Certified?
Heroes Moving and Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Heroes Moving and Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Heroes Moving and Storage?
Out of 565 verified reviews, 97% of customers left a positive review about Heroes Moving and Storage in Richmond, VA. 1.9% of reviews are negative and 0.9% are neutral. Heroes Moving and Storage has a 8% higher positive review percentage than the average Virginia moving company (97% vs the Virginia state average of 89%).
- Positive97.2%(549)
- Neutral0.9%(5)
- Negative1.9%(11)
Based on 565 reviews across Google, Yelp, and other review sites.
What customers like about Heroes Moving and Storage
Consistency and follow-up
Reviewers liked that Heroes Moving and Storage stayed in touch before and after the move to ensure everything went smoothly.
Good communication
Reviewers frequently mention clear, consistent updates from Heroes Moving and Storage throughout the moving process.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Heroes Moving and Storage's attention to detail.
Respectful of property
Customers appreciated how carefully Heroes Moving and Storage's team maneuvered furniture through tight spaces without damaging walls or floors.
Professional and polite staff
Customers say the Heroes Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
What positive reviewers say
“Great communication, great crew!! Very diligent, respectful of household goods, and pleasant to work with.”
Joe SudolVerified ReviewerGoogle“I have used Heroes Moving Company for a full house move and again for just several items. Both moves have been exceptional. Excellent communication from start to finish. Movers were on time and professional.”
Joyce DavilaVerified ReviewerGoogle“Of the companies we evaluated, getting a quote from Heroes was by far the most professional process. The movers were professional and friendly. A very smooth day, with no damage!”
Adam RabungVerified ReviewerGoogle“Clear communication made this a smooth experience for our family. We had a local move, they wrapped everything with care and delivered it to our new home with precision.”
Bridget MarshallVerified ReviewerGoogle
What mixed reviewers say
“The actual movers were wonderful, but scheduling with Scottie and Jessica was extremely difficult and frustrating to the point that the couch store owner, who highly recommended Heroes, had to intervene.”
carrie NAVerified ReviewerGoogle“Move went great up until the end. Then when it got closer to 5pm they rushed and basically threw all of our stuff places in the house. They damaged a brand new bedframe.”
Jessica RobertsVerified ReviewerGoogle“They did a great job, were careful, respectful, did anything we asked and packed the pods very well. However I reached out twice because I believe I was over charged and no one has cared to respond.”
konnie fordVerified ReviewerGoogle
Most common complaints about Heroes Moving and Storage
Damage to items
Some customers reported that items were damaged during packing or loading.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Hard-to-resolve claims
Customers found it difficult to file or finalize claims for damaged or lost items.
What negative reviewers say
“They damaged furniture, doorways, and floors. They offered $250 for the damages after we filed a claim. I do not recommend this company.”
Kathleen HutterVerified ReviewerGoogle“They were an hour and a half late on the hottest day of the year. Multiple pieces of furniture were damaged and I have left 5 messages with them for the claims adjuster, but I have still not heard anything.”
Rachel PestVerified ReviewerGoogle“Our piano was significantly damaged due to poor placement/wrapping during our move. I have reached out multiple times for assistance in submitting a claim, however, no one has responded.”
Jacob CollieVerified ReviewerGoogle
Heroes Moving and Storage
4.30Richmond, VASince 2021
Save more than 30% on average by comparing movers before you book.
Heroes Moving and Storage
4.30
Richmond, VA · Since 2021
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Heroes Moving and Storage, then see how it compares with other top-rated movers in Richmond.
Compare prices side by side
See where Heroes Moving and Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Heroes Moving and Storage offer?
Heroes Moving and Storage offers full-service moving, labor-only loading help, local moves, commercial moves, and small moves.
Services offered
Is Heroes Moving and Storage licensed and insured?
moveBuddha holds no federal licensing record for Heroes Moving and Storage in Richmond, VA. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Heroes Moving and Storage holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Heroes Moving and Storage cost?
Heroes Moving and Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Virginia, you can expect to pay approximately $137/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Virginia moving companies similar to Heroes Moving and Storage typically bill the amounts below using a $137/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does Heroes Moving and Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
Heroes Moving and Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Heroes Moving and Storage also offers discounts on request. It also lists: Home Staging Program for realtors includes 1 month of free climate-controlled storage, 10% off the staging move, 10% off the final move, and up to 20 free boxes on both moves. Ask what you qualify for and how much you could save before you book.
How Heroes Moving and Storage compares with the top 10 Richmond movers
With a moveBuddha score of 4.30 out of 5, Heroes Moving and Storage ranks ninth among the top 10 Richmond movers, 0.08 points behind WayForth LLC and level on score with On The Fly Moving Guys but with more reviews. Where Heroes Moving and Storage falls behind is review quality, with a review quality score that trails nine of the ten.
The ten highest-scoring local movers near Richmond, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | All My Sons Moving & StorageMechanicsville | 4.58 | 4,754 | 4.5 | 1.6 | A |
| 2 | The Other Moving CompanyHAYES | 4.56 | 319 | 4.6 | 3.6 | A+ |
| 3 | Worth Moving, LLCRichmond | 4.50 | 294 | 4.6 | 1.9 | B |
| 4 | College Hunks Hauling Junk & MovingRichmond | 4.44 | 2,875 | 4.9 | 3.6 | C |
| 5 | D1 Moving & StorageRichmond | 4.44 | 257 | 4.3 | 2.4 | B- |
| 6 | TWO MEN AND A TRUCKHenrico | 4.42 | 1,507 | 4.8 | 3.1 | A+ |
| 7 | Mover Dudes IncWhite Post | 4.42 | 942 | 4.8 | 4.2 | B- |
| 8 | WayForth LLCRichmond | 4.38 | 76 | 4.4 | 1.0 | A+ |
| 9 | Heroes Moving and StorageThis mover · ranks #9 | 4.30 | 565 | 4.9 | 3.7 | A+ |
| 10 | On The Fly Moving GuysRichmond | 4.30 | 559 | 5.0 | 3.5 | A+ |
| 11 | Mid-Atlantic Moving & StorageRichmond | 4.30 | 329 | 4.3 | 1.7 | C- |
How does Heroes Moving and Storage compare to other Virginia movers?
- moveBuddha score#53 of 286(better than average)
4.30vs 3.68 avg
Heroes Moving and Storage scores 4.30, above the Virginia average of 3.68, and ranks #53 of 286 Virginia movers.
- Positive reviews#74 of 286(better than average)
97%vs 89% avg
Heroes Moving and Storage has 97% positive reviews, above the Virginia average of 89%, and ranks #74 of 286 Virginia movers.
- Negative reviews#70 of 286(better than average)
2%vs 10% avg
Heroes Moving and Storage has 2% negative reviews, below the Virginia average of 10%, and ranks #70 of 286 Virginia movers. A lower percentage is better.
- Reviews analyzed#29 of 286(better than average)
565vs 326 avg
Heroes Moving and Storage has 565 reviews analyzed, above the Virginia average of 326, and ranks #29 of 286 Virginia movers.
- Yelp rating#36 of 286(better than average)
3.7vs 3.3 avg
Heroes Moving and Storage has a Yelp rating of 3.7, above the Virginia average of 3.3, and ranks #36 of 286 Virginia movers.
- Years in business#76 of 286(worse than average)
5 yearsvs 22 years avg
Heroes Moving and Storage has been in business for 5 years, below the Virginia average of 22 years, and ranks #76 of 286 Virginia movers.
| Metric | This moverHeroes Moving and Storage | Virginia avg | Virginia rank | Difference |
|---|---|---|---|---|
| moveBuddha score#53 of 286 in Virginia | 4.30 | 3.68 | #53 of 286 | +0.62(better than average) |
| Positive reviews#74 of 286 in Virginia | 97% | 89% | #74 of 286 | +8 pts(better than average) |
| Negative reviewsLower is better#70 of 286 in Virginia | 2% | 10% | #70 of 286 | −8 pts(better than average) |
| Reviews analyzed#29 of 286 in Virginia | 565 | 326 | #29 of 286 | +239(better than average) |
| Yelp ratingBased on only 7 reviews#36 of 286 in Virginia | 3.7 | 3.3 | #36 of 286 | +0.4(better than average) |
| Years in business#76 of 286 in Virginia | 5 years | 22 years | #76 of 286 | −17(worse than average) |
Compared with 286 Virginia movers with moveBuddha profiles. Rank #1 is the best in Virginia.
Heroes Moving and Storage
4.30Richmond, VASince 2021
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Heroes Moving and Storage, then see how it compares with other top-rated movers in Richmond.
Compare prices side by side
See where Heroes Moving and Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Heroes Moving and Storage
4.30
Richmond, VA · Since 2021
Final verdict: Heroes Moving and Storage
Heroes Moving and Storage earns a 4.30/5 moveBuddha Score and ranks #9 among Richmond movers, with 97% positive feedback across 565 customer reviews.
Customers consistently praise its consistency and follow-up and good communication. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
With a track record dating to 2021, it has less history than the average Virginia mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Heroes Moving and Storage
4.30
Richmond, VA · Since 2021
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Virginia moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Heroes Moving and Storage
- Phone
- (804) 409-0429
- Website
- heroesmovingandstorage.com
Helpful Virginia moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.