Ontrack Moving, LLC review 2026 (Hayward, CA)
Updated
Ontrack Moving, LLC, a Hayward, CA moving company, ranks #447 of 1153 movers in California, with a moveBuddha rating of 3.44/5.
97% of Ontrack Moving, LLC's 639 verified customer reviews are positive. Customers most often praise its quick moving process, while the most common complaint involves higher-than-expected costs.
Ontrack Moving, LLC holds active FMCSA registration (USDOT #2551548) and operates 20 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Ontrack Moving, LLC measures up
Across 639 reviews, Ontrack Moving, LLC in Hayward, CA is rated 4.9/5 on Google (451 reviews).
Ontrack Moving, LLC ranks #447 out of 1153 movers in California with a moveBuddha Score of 3.44 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.44.
- Review quality
- 3.8
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Google rating
Based on 451 reviews
Is Ontrack Moving, LLC moveBuddha Certified?
Ontrack Moving, LLC is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Ontrack Moving, LLC hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Ontrack Moving, LLC?
Out of 639 verified reviews, 97% of customers left a positive review about Ontrack Moving, LLC in Hayward, CA. 1.6% of reviews are negative and 1.1% are neutral. Ontrack Moving, LLC has a 6% higher positive review percentage than the average California moving company (97% vs the California state average of 91%).
- Positive97.3%(622)
- Neutral1.1%(7)
- Negative1.6%(10)
Based on 639 reviews across Google, Yelp, and other review sites.
What customers like about Ontrack Moving, LLC
Quick moving process
The team at Ontrack Moving, LLC often gets the job done faster than expected, saving clients time.
Quick response times
Customer support at Ontrack Moving, LLC was often noted for responding to questions or concerns almost immediately
Efficient service
Many customers praise Ontrack Moving, LLC for completing moves smoothly and with minimal downtime.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Ontrack Moving, LLC's attention to detail.
Respectful of property
Customers appreciated how carefully Ontrack Moving, LLC's team maneuvered furniture through tight spaces without damaging walls or floors.
What positive reviewers say
“Eduardo and team were the best! Moved me from San Francisco to San Diego. Very impressed with their speed and quality. Highly recommend!”
Erin GreenVerified ReviewerGoogle“Carmina was incredibly patient, responsive, and thorough, making a short-notice move feel manageable. Both crews arrived on time, worked efficiently, and treated everything with care.”
Dana DavidVerified ReviewerGoogle“The movers arrived on time, were courteous, worked hard, and treated all of my furniture and belongings with care. Nothing was damaged.”
Vita PasconeVerified ReviewerGoogle“They were helpful, professional, and quick, packed the house efficiently, followed instructions, provided extra boxes, and handled our belongings with caution.”
maya briggsVerified ReviewerGoogle
What mixed reviewers say
“Quotes were inaccurate, storage use rose from 1–2 units to four, and unexpected fees followed. The move worked, but the lack of transparency led me to recommend another company.”
Pressley ChakalesVerified ReviewerGoogle“Mauricio and Victor were positive, efficient, and organized, but my expensive work desk was damaged.”
Menasie AbrahamVerified ReviewerGoogle“The move was on time and excellent, but I was later asked to pay a parking citation despite disclosing the street-parking situation in advance.”
Gaurav OjhaVerified ReviewerGoogle“The move was acceptable, but a bookshelf was broken and the process could have been more efficient.”
Tom KidderVerified ReviewerGoogle“Packing mixed items from different rooms, ignored instructions, and an original Sega Genesis went missing; Ontrack later resolved the issue.”
Amy SmithVerified ReviewerGoogle
Most common complaints about Ontrack Moving, LLC
Higher-than-expected costs
Final bills were occasionally much higher than initial estimates, upsetting customers.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Poor packing quality
Subpar packing techniques by Ontrack Moving, LLC led to crushed boxes or damaged goods for some clients.
What negative reviewers say
“The crew took a 20-minute break, charged $500 more than I’ve ever paid, argued about item placement, and left excessive plastic wrap. Sloppy and expensive.”
Tre LunaVerified ReviewerGoogle“They took over five hours for a one-bedroom move, charged over $100 in supplies, left artwork in the truck, and broke a desk. A repair appointment was later canceled.”
Nyo McGirtVerified ReviewerGoogle“The crew dumped my daughter’s Legos, lost a TV remote and power cable, and left four kitchen drawers unemptied. I contacted the company but received no response.”
Claudia MVerified ReviewerGoogle“They dumped drawers, packed artwork without protection and broke it, spilled coffee grounds, mislabeled boxes, and failed to pack a pantry. Packing cost $120 per hour plus expensive boxes.”
Faisal NVerified ReviewerGoogle
Ontrack Moving, LLC
3.44Hayward, CA
Save more than 30% on average by comparing movers before you book.
Ontrack Moving, LLC
3.44
Hayward, CA
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Ontrack Moving, LLC, then see how it compares with other top-rated movers in Hayward.
Compare prices side by side
See where Ontrack Moving, LLC lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Ontrack Moving, LLC offer?
Ontrack Moving, LLC offers long-distance moves.
Services offered
Is Ontrack Moving, LLC licensed and insured?
Federally licensed, operating authority active
US DOT 2551548 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Ontrack Moving, LLC is registered with the Federal Motor Carrier Safety Administration under US DOT number 2551548, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Ontrack Moving, LLC holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 20Power units reported to the FMCSA
- Miles driven
- 200,000Reported to the FMCSA for 2025
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- October 2026
How much does Ontrack Moving, LLC cost?
Ontrack Moving, LLC does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in California, you can expect to pay approximately $129/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service California moving companies similar to Ontrack Moving, LLC typically bill the amounts below using a $129/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Ontrack Moving, LLC is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service California moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Ontrack Moving, LLC offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
Ontrack Moving, LLC does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Ontrack Moving, LLC compares with the top 5 Hayward movers
With a moveBuddha score of 3.44 out of 5, Ontrack Moving, LLC trails the five highest-scoring Hayward moving companies, 0.90 points behind Alexander's Mobility Services. At 639 reviews, Ontrack Moving, LLC has more reviews than four of the five. Where Ontrack Moving, LLC falls behind is brand, with the lowest brand score in the group.
The five highest-scoring local movers near Hayward, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Upline MovingHayward | 4.48 | 641 | 4.4 | 4.3 | — |
| 2 | Chipman Relocation & LogisticsHayward | 4.44 | 254 | 4.2 | 3.6 | A+ |
| 3 | NC Moving & Storage SolutionsHayward | 4.42 | 46 | 4.6 | 2.7 | A+ |
| 4 | NOR-CAL Moving ServicesHayward | 4.38 | 345 | — | 3.0 | A+ |
| 5 | Alexander's Mobility ServicesHayward | 4.34 | 134 | 4.4 | 2.1 | B- |
| 6 | Ontrack Moving, LLCThis mover · ranks #6 | 3.44 | 639 | 4.9 | — | — |
How does Ontrack Moving, LLC compare to other California movers?
- moveBuddha score#447 of 1153(worse than average)
3.44vs 3.67 avg
Ontrack Moving, LLC scores 3.44, below the California average of 3.67, and ranks #447 of 1153 California movers.
- Positive reviews#397 of 1153(better than average)
97%vs 91% avg
Ontrack Moving, LLC has 97% positive reviews, above the California average of 91%, and ranks #397 of 1153 California movers.
- Negative reviews#379 of 1153(better than average)
2%vs 8% avg
Ontrack Moving, LLC has 2% negative reviews, below the California average of 8%, and ranks #379 of 1153 California movers. A lower percentage is better.
- Reviews analyzed#127 of 1153(better than average)
639vs 268 avg
Ontrack Moving, LLC has 639 reviews analyzed, above the California average of 268, and ranks #127 of 1153 California movers.
| Metric | This moverOntrack Moving, LLC | California avg | California rank | Difference |
|---|---|---|---|---|
| moveBuddha score#447 of 1153 in California | 3.44 | 3.67 | #447 of 1153 | −0.23(worse than average) |
| Positive reviews#397 of 1153 in California | 97% | 91% | #397 of 1153 | +6 pts(better than average) |
| Negative reviewsLower is better#379 of 1153 in California | 2% | 8% | #379 of 1153 | −6 pts(better than average) |
| Reviews analyzed#127 of 1153 in California | 639 | 268 | #127 of 1153 | +371(better than average) |
Compared with 1153 California movers with moveBuddha profiles. Rank #1 is the best in California.
Ontrack Moving, LLC
3.44Hayward, CA
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Ontrack Moving, LLC, then see how it compares with other top-rated movers in Hayward.
Compare prices side by side
See where Ontrack Moving, LLC lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Ontrack Moving, LLC
3.44
Hayward, CA
Final verdict: Ontrack Moving, LLC
Ontrack Moving, LLC earns a 3.44/5 moveBuddha Score and ranks #6 among Hayward movers, with 97% positive feedback across 639 customer reviews.
Customers consistently praise its quick moving process and quick response times. It is best for customers prioritizing strong communication, careful handling of belongings, and reliable service experience.
It operates 20 trucks. The most common complaint is higher-than-expected costs.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Ontrack Moving, LLC
3.44
Hayward, CA
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your California moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Ontrack Moving, LLC
- Phone
- (888) 914-8787
- Website
- ontrackmoving.com
Other Ontrack Moving, LLC locations
Helpful California moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.