1-800-PACK-RAT review 2026 (Webster, NY)
Updated
1-800-PACK-RAT, a Webster, NY moving company, ranks #217 of 520 movers in New York, with a moveBuddha rating of 3.36/5.
86% of 1-800-PACK-RAT's 100 verified customer reviews are positive. Customers most often praise its skilled drivers, while the most common complaint involves delayed arrival or delivery. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How 1-800-PACK-RAT measures up
1-800-PACK-RAT ranks #217 out of 520 movers in New York with a moveBuddha Score of 3.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.36.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is 1-800-PACK-RAT moveBuddha Certified?
1-800-PACK-RAT is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. 1-800-PACK-RAT hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about 1-800-PACK-RAT?
Out of 100 verified reviews, 86% of customers left a positive review about 1-800-PACK-RAT in Webster, NY. 14% of reviews are negative. 1-800-PACK-RAT has a 2% lower positive review percentage than the average New York moving company (86% vs the New York state average of 88%).
- Positive86%(86)
- Negative14%(14)
Based on 100 reviews across Google, Yelp, and other review sites.
What customers like about 1-800-PACK-RAT
Skilled drivers
Multiple customers felt reassured by 1-800-PACK-RAT's experienced drivers, especially on long-distance moves.
Knowledgeable staff
Several reviewers pointed out that 1-800-PACK-RAT's crew answered questions confidently and provided useful advice.
Good communication
Reviewers frequently mention clear, consistent updates from 1-800-PACK-RAT throughout the moving process.
Consistency and follow-up
Reviewers liked that 1-800-PACK-RAT stayed in touch before and after the move to ensure everything went smoothly.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at 1-800-PACK-RAT.
What positive reviewers say
“Derrick was amazing he arrived on time as he said called before he arrived and let us know he was on the way.”
CorayVerified ReviewerGoogle“Communication via the 800 number and with the local affiliate has been great so far. Thanks to Melvin who was able to competently and safety deliver/retrieve the container with a challenging driveway situation.”
Linda RussellVerified ReviewerGoogle“The driver Mel, was very polite, professional, & informative. He did a great job maneuvering two 16 foot containers on my driveway since it was tricky with where they were being placed.”
Donna SanzoneVerified ReviewerGoogle“Matt and his team in Rochester, NY have been excellent to deal with. Matt communicated with us about every move, and helped us through a difficult situation when the apartment manager was unhappy with container placement.”
Steve HodgesVerified ReviewerGoogle“Despite this our possessions were delivered in excellent condition by friendly staff who arrived when they said they would. Everything went smoothly and exactly as expected.”
Kinnon FamilyVerified ReviewerGoogle
Most common complaints about 1-800-PACK-RAT
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Higher-than-expected costs
Final bills were occasionally much higher than initial estimates, upsetting customers.
Unreliable timing
Customers reported inconsistent scheduling and lack of punctuality from 1-800-PACK-RAT.
What negative reviewers say
“They were a complete no show 2 days in a row and this was after receiving confirmation emails and phone calls each day. The 3rd day we didn't receive a call from the driver until 1;00 pm.”
Ellen HeedVerified ReviewerGoogle“They were 2 days late to pick up. They raised it 10%. They charged additional 50% more for delivery than their original estimate.”
Kim AVerified ReviewerGoogle“I was told my eta drop off for my pod was 9am. I called again at 2 pm asking. I was told between 2-6. I called after 5 pm and was told the driver has till 10 pm for drop off.”
DanielleVerified ReviewerGoogle“There's no flexible size Pod. It's a large pod so it's expensive. Monthly storage rates are outrageous. I wasn't moving enough to consider paying what was quoted.”
Susan BehnkeVerified ReviewerGoogle
1-800-PACK-RAT
3.36Webster, NY
Save more than 30% on average by comparing movers before you book.
1-800-PACK-RAT
3.36
Webster, NY
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from 1-800-PACK-RAT, then see how it compares with other top-rated movers in Webster.
Compare prices side by side
See where 1-800-PACK-RAT lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Is 1-800-PACK-RAT licensed and insured?
Yes, 1-800-PACK-RAT holds a New York intrastate license, number 006488080C. There is no FMCSA record, which is expected for a mover working only within one state: the FMCSA regulates interstate moves, and state agencies regulate the rest.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover 1-800-PACK-RAT holds. Ask for a certificate of insurance before you book.
- State license number
- 006488080CIssued by New York. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does 1-800-PACK-RAT cost?
1-800-PACK-RAT does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in New York, you can expect to pay approximately $139/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service New York moving companies similar to 1-800-PACK-RAT typically bill the amounts below using a $139/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does 1-800-PACK-RAT offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
1-800-PACK-RAT does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
1-800-PACK-RAT also offers discounts on request. It also lists: Promo code SAVE25 offers up to 25% off; first-month discount varies by location and move size. Fall savings offer up to 25% off. Offers apply to qualifying new orders, may not be available in all areas, cannot be combined with other offers, and restrictions apply. Ask what you qualify for and how much you could save before you book.
How 1-800-PACK-RAT compares with other local movers
With a moveBuddha score of 3.36 out of 5, 1-800-PACK-RAT trails the five top-rated movers in the Webster area, 1.02 points behind Clark Moving & Storage. 1-800-PACK-RAT's score rests on 100 reviews, fewer than any of the five. Where 1-800-PACK-RAT falls behind is review quality, with the lowest review quality score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Sheridan Brothers MovingRochester | 4.50 | 801 | 4.0 | 3.1 | A+ |
| 2 | Corrigan Moving SystemsRochester | 4.44 | 280 | 4.8 | 3.3 | A+ |
| 3 | Interior Moving Services IncRochester | 4.38 | 826 | 4.8 | 3.4 | A+ |
| 4 | Highline Moving and DeliveryFarmington | 4.38 | 252 | 4.8 | 4.5 | — |
| 5 | Clark Moving & StorageRochester | 4.38 | 176 | 4.6 | 3.5 | A+ |
| 6 | 1-800-PACK-RATThis mover · ranks #6 | 3.36 | 100 | — | — | — |
How does 1-800-PACK-RAT compare to other New York movers?
- moveBuddha score#217 of 520(worse than average)
3.36vs 3.62 avg
1-800-PACK-RAT scores 3.36, below the New York average of 3.62, and ranks #217 of 520 New York movers.
- Positive reviews#315 of 520(worse than average)
86%vs 88% avg
1-800-PACK-RAT has 86% positive reviews, below the New York average of 88%, and ranks #315 of 520 New York movers.
- Negative reviews#325 of 520(worse than average)
14%vs 11% avg
1-800-PACK-RAT has 14% negative reviews, above the New York average of 11%, and ranks #325 of 520 New York movers. A lower percentage is better.
- Reviews analyzed#218 of 520(worse than average)
100vs 285 avg
1-800-PACK-RAT has 100 reviews analyzed, below the New York average of 285, and ranks #218 of 520 New York movers.
| Metric | This mover1-800-PACK-RAT | New York avg | New York rank | Difference |
|---|---|---|---|---|
| moveBuddha score#217 of 520 in New York | 3.36 | 3.62 | #217 of 520 | −0.26(worse than average) |
| Positive reviews#315 of 520 in New York | 86% | 88% | #315 of 520 | −2 pts(worse than average) |
| Negative reviewsLower is better#325 of 520 in New York | 14% | 11% | #325 of 520 | +3 pts(worse than average) |
| Reviews analyzed#218 of 520 in New York | 100 | 285 | #218 of 520 | −185(worse than average) |
Compared with 520 New York movers with moveBuddha profiles. Rank #1 is the best in New York.
1-800-PACK-RAT
3.36Webster, NY
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from 1-800-PACK-RAT, then see how it compares with other top-rated movers in Webster.
Compare prices side by side
See where 1-800-PACK-RAT lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
1-800-PACK-RAT
3.36
Webster, NY
Final verdict: 1-800-PACK-RAT
1-800-PACK-RAT earns a 3.36/5 moveBuddha Score and ranks #217 among New York movers, with 86% positive feedback across 100 customer reviews.
Customers consistently praise its skilled drivers and knowledgeable staff. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
The most common complaint is delayed arrival or delivery.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
1-800-PACK-RAT
3.36
Webster, NY
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New York moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.