Gentle Giant Moving Company review 2026 (San Bruno, CA)
In business since 1980 · Updated
Gentle Giant Moving Company, a San Bruno, CA moving company, ranks #53 of 1114 movers in California, with a moveBuddha rating of 4.50/5.
95% of Gentle Giant Moving Company's 134 verified customer reviews are positive. Customers most often praise its special handling, while the most common complaint involves inaccurate estimates.
In business since 1980, Gentle Giant Moving Company holds active FMCSA registration (USDOT #373544) and operates 88 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Gentle Giant Moving Company measures up
Across 134 reviews, Gentle Giant Moving Company in San Bruno, CA is rated 5/5 on Google (196 reviews) and 4.7/5 on Yelp (107 reviews), and has an A+ rating from the Better Business Bureau.
Gentle Giant Moving Company ranks #53 out of 1114 movers in California with a moveBuddha Score of 4.50 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.50.
- Brand
- 5.0
- Website
- 5.0
- Industry experience
- 5.0
- Review quality
- 4.5
- Customer service
- 4.4
Google rating
Based on 196 reviews
Yelp rating
Based on 107 reviews
Better Business Bureau
Based on BBB profile
Is Gentle Giant Moving Company moveBuddha Certified?
Gentle Giant Moving Company is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Gentle Giant Moving Company hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Gentle Giant Moving Company?
Out of 134 verified reviews, 95% of customers left a positive review about Gentle Giant Moving Company in San Bruno, CA. 5.2% of reviews are negative. Gentle Giant Moving Company has a 4% higher positive review percentage than the average California moving company (95% vs the California state average of 91%).
- Positive94.8%(127)
- Negative5.2%(7)
Based on 134 reviews across Google, Yelp, and other review sites.
What customers like about Gentle Giant Moving Company
Special handling available
Gentle Giant Moving Company earned praise for offering specialized care for delicate or oversized items.
Flexibility
Clients liked that Gentle Giant Moving Company was willing to adjust schedules or accommodate last-minute changes.
Affordable rates
Many reviewers found Gentle Giant Moving Company to be more budget-friendly than competitors without sacrificing quality.
Consistency and follow-up
Reviewers liked that Gentle Giant Moving Company stayed in touch before and after the move to ensure everything went smoothly.
Experienced movers
With years of experience, Gentle Giant Moving Company's crew brought confidence and know-how to each move.
What positive reviewers say
“At any rate, we had a huge headboard that needed to make it into our bedroom via a backyard, balcony, and very narrow hall. The guys from Gentle Giant were awesome, efficient, well priced, and caused no damage.”
YelpVerified Reviewer “They were SUPER NICE about me needing to reschedule my move last minute when I got Covid. The guys were kind, fast, careful, and thorough.”
YelpVerified Reviewer “The final invoice for the move came in at 20% below the initial estimate.”
YelpVerified Reviewer “The office was communicative, up front and accurate in their estimate, and prompt in their responses.”
YelpVerified Reviewer “These guys are absolutely excellent. We used them for a cross-country move and several relocations in the Bay Area, and every time they have been professional, punctual, and fast.”
YelpVerified Reviewer
Most common complaints about Gentle Giant Moving Company
Inaccurate estimates
Estimates from Gentle Giant Moving Company were sometimes way off from what customers were ultimately billed.
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Broken promises
Customers noted instances where Gentle Giant Moving Company failed to deliver on services that were initially guaranteed.
What negative reviewers say
“My estimate was $1000 and the final bill was $1500, which is 50% higher than the estimate.”
YelpVerified Reviewer “Super sarcastic customer agent Andrew cursed at me. I got enough problems. I don't need to be belittled by some CS agent who can't do his job.”
YelpVerified Reviewer “Eight days before the move, they unilaterally cancelled on us after admitting they overbooked us, leaving us scrambling. I also had to chase them for my deposit.”
YelpVerified Reviewer “They parked a 26-foot truck where it could not navigate the storage aisles, forcing us to trolley everything and adding time and about $200.”
YelpVerified Reviewer “They over bill and say they worked longer than they really did. They also charge for the time to drive back and aren't the most careful with your things.”
YelpVerified Reviewer
Gentle Giant Moving Company
4.50San Bruno, CASince 1980
Save more than 30% on average by comparing movers before you book.
Gentle Giant Moving Company
4.50
San Bruno, CA · Since 1980
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Gentle Giant Moving Company, then see how it compares with other top-rated movers in San Bruno.
Compare prices side by side
See where Gentle Giant Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Gentle Giant Moving Company offer?
Licensed under US DOT number 373544, Gentle Giant Moving Company offers full-service moving, local moves, long-distance moves, and international moves.
Services offered
Is Gentle Giant Moving Company licensed and insured?
Federally licensed, operating authority active
US DOT 373544 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Gentle Giant Moving Company is registered with the Federal Motor Carrier Safety Administration under US DOT number 373544, as GENTLE GIANT INTERSTATE COMPANY LLC, and its operating status is currently active. It also holds a California intrastate license, number 0167668.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Gentle Giant Moving Company holds. Ask for a certificate of insurance before you book.
- State license number
- 0167668Issued by California. Covers moves within the state, which the FMCSA does not
- Registered legal name
- GENTLE GIANT INTERSTATE COMPANY LLCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- GENTLE GIANT MOVING COMPANY GENTLE GIANT MOVING AND STORAGETrade name on file with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 88Power units reported to the FMCSA
- Miles driven
- 5,000,000Reported to the FMCSA for 2025
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- May 2026
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in California, you can expect to pay approximately $128/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service California moving companies similar to Gentle Giant Moving Company typically bill the amounts below using a $128/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Gentle Giant Moving Company is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service California moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Gentle Giant Moving Company offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Gentle Giant Moving Company accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Gentle Giant Moving Company compares with other local movers
With a moveBuddha score of 4.50 out of 5, Gentle Giant Moving Company places third when ranked against the four top-rated movers in the San Bruno area, 0.06 points behind Pure Moving Company and just ahead of Dependable Movers, LLC. Gentle Giant Moving Company's score rests on 134 reviews, fewer than any of the four. Gentle Giant Moving Company has the highest brand score in the group, but a customer service score that trails three of the four.
The four highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Eagle Moving & Storage, Inc.San Bruno | 4.62 | 675 | 4.6 | 4.3 | A+ |
| 2 | Pure Moving CompanySan Francisco | 4.56 | 2,911 | 5.0 | 4.9 | A+ |
| 3 | Gentle Giant Moving CompanyThis mover · ranks #3 | 4.50 | 134 | 5.0 | 4.7 | A+ |
| 4 | Dependable Movers, LLCSan Francisco | 4.48 | 2,554 | 4.9 | 4.7 | A+ |
| 5 | SF Bay Area MovingSouth San Francisco | 4.42 | 445 | 5.0 | 4.6 | A+ |
How does Gentle Giant Moving Company compare to other California movers?
- moveBuddha score#53 of 1114(better than average)
4.50vs 3.70 avg
Gentle Giant Moving Company scores 4.50, above the California average of 3.70, and ranks #53 of 1114 California movers.
- Positive reviews#532 of 1114(better than average)
95%vs 91% avg
Gentle Giant Moving Company has 95% positive reviews, above the California average of 91%, and ranks #532 of 1114 California movers.
- Negative reviews#581 of 1114(better than average)
5%vs 9% avg
Gentle Giant Moving Company has 5% negative reviews, below the California average of 9%, and ranks #581 of 1114 California movers. A lower percentage is better.
- Reviews analyzed#457 of 1114(worse than average)
134vs 272 avg
Gentle Giant Moving Company has 134 reviews analyzed, below the California average of 272, and ranks #457 of 1114 California movers.
- Yelp rating#118 of 1114(better than average)
4.7vs 4.3 avg
Gentle Giant Moving Company has a Yelp rating of 4.7, above the California average of 4.3, and ranks #118 of 1114 California movers.
- Years in business#51 of 1114(better than average)
46 yearsvs 23 years avg
Gentle Giant Moving Company has been in business for 46 years, above the California average of 23 years, and ranks #51 of 1114 California movers.
| Metric | This moverGentle Giant Moving Company | California avg | California rank | Difference |
|---|---|---|---|---|
| moveBuddha score#53 of 1114 in California | 4.50 | 3.70 | #53 of 1114 | +0.80(better than average) |
| Positive reviews#532 of 1114 in California | 95% | 91% | #532 of 1114 | +4 pts(better than average) |
| Negative reviewsLower is better#581 of 1114 in California | 5% | 9% | #581 of 1114 | −4 pts(better than average) |
| Reviews analyzed#457 of 1114 in California | 134 | 272 | #457 of 1114 | −138(worse than average) |
| Yelp rating#118 of 1114 in California | 4.7 | 4.3 | #118 of 1114 | +0.4(better than average) |
| Years in business#51 of 1114 in California | 46 years | 23 years | #51 of 1114 | +23(better than average) |
Compared with 1114 California movers with moveBuddha profiles. Rank #1 is the best in California.
Gentle Giant Moving Company
4.50San Bruno, CASince 1980
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Gentle Giant Moving Company, then see how it compares with other top-rated movers in San Bruno.
Compare prices side by side
See where Gentle Giant Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Gentle Giant Moving Company
4.50
San Bruno, CA · Since 1980
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.50/5 moveBuddha Score and ranks #53 among California movers, with 95% positive feedback across 134 customer reviews.
Customers consistently praise its special handling and flexibility. It is best for customers prioritizing crew professionalism, helpful crews, and reliable service experience.
With 88 trucks and a track record dating to 1980, it has more history than the average California mover, and the most common complaint is inaccurate estimates.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Gentle Giant Moving Company
4.50
San Bruno, CA · Since 1980
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your California moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Gentle Giant Moving Company
- Phone
- (415) 544-7000
- Website
- gentlegiant.com
Other Gentle Giant Moving Company locations
Helpful California moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.