Gentle Giant Moving Company review 2026 (Boston, MA)
In business since 1983 · Updated
Gentle Giant Moving Company, a Boston, MA moving company, ranks #4 of 293 movers in Massachusetts, with a moveBuddha rating of 4.64/5. It is one of the 10 top-ranked movers in Massachusetts.
96% of Gentle Giant Moving Company's 1,924 verified customer reviews are positive. Customers most often praise its experienced movers, while the most common complaint involves damage to items.
In business since 1983, Gentle Giant Moving Company holds active FMCSA registration (USDOT #373544) and operates 88 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Gentle Giant Moving Company measures up
Across 1,924 reviews, Gentle Giant Moving Company in Boston, MA is rated 4.9/5 on Google (1,358 reviews) and 4.1/5 on Yelp (281 reviews), and has an A+ rating from the Better Business Bureau.
Gentle Giant Moving Company ranks #4 out of 293 movers in Massachusetts with a moveBuddha Score of 4.64 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.64.
- Website
- 5.0
- Customer service
- 5.0
- Industry experience
- 5.0
- Brand
- 4.5
- Review quality
- 4.5
Google rating
Based on 1,358 reviews
Yelp rating
Based on 281 reviews
Better Business Bureau
Based on BBB profile
Is Gentle Giant Moving Company moveBuddha Certified?
Gentle Giant Moving Company is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Gentle Giant Moving Company hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Gentle Giant Moving Company?
Out of 1,924 verified reviews, 96% of customers left a positive review about Gentle Giant Moving Company in Boston, MA. 3.4% of reviews are negative and 0.9% are neutral. Gentle Giant Moving Company has a 6% higher positive review percentage than the average Massachusetts moving company (96% vs the Massachusetts state average of 90%).
- Positive95.7%(1,841)
- Neutral0.9%(17)
- Negative3.4%(65)
Based on 1,924 reviews across Google, Yelp, and other review sites.
What customers like about Gentle Giant Moving Company
Experienced movers
With years of experience, Gentle Giant Moving Company's crew brought confidence and know-how to each move.
Consistency and follow-up
Reviewers liked that Gentle Giant Moving Company stayed in touch before and after the move to ensure everything went smoothly.
Flexibility
Clients liked that Gentle Giant Moving Company was willing to adjust schedules or accommodate last-minute changes.
Good communication
Reviewers frequently mention clear, consistent updates from Gentle Giant Moving Company throughout the moving process.
Respectful of property
Customers appreciated how carefully Gentle Giant Moving Company's team maneuvered furniture through tight spaces without damaging walls or floors.
What positive reviewers say
“I have used GG a dozen times over the years. Each move has been perfect. Perfect coordinators with the home office, amazing people who pack and load/unload the trucks, always on time.”
Bruce CalvertVerified ReviewerGoogle“Moving is stressful but working with Gentle Giant made the process smoother. The move coordinator kept me in the loop, and the final bill was very accurate to the initial quote. No surprises at the end!”
Kathy PuccioVerified ReviewerGoogle“I needed to keep rescheduling the booking date due to complicated issues on my end. They were absolutely lovely. The movers arrived exactly on time, efficient, careful, and terrific to work with.”
Joyce CollierVerified ReviewerGoogle“The team was professional, personable, focused, and courteous. They went above and beyond to ensure floors and walls were not damaged. I had no furniture scratches or breakage.”
Trevor SingletonVerified ReviewerGoogle
What mixed reviewers say
“Pickup and delivery were half a day late. Chas, head of pickup, was extraordinary and hard working. The delivery crew left without closure or notice before finishing. The move coordinator was excellent to work with.”
Carole Cooper-HaimsVerified ReviewerGoogle“Boxes requested Monday for Wednesday delivery did not arrive before the weekend move. The company apologized, accepted responsibility, and offered a refund; I would consider using them again after fixing logistics.”
Melissa WhitneyVerified ReviewerGoogle“My first move with Gentle Giant was excellent. On the second, boxes were missing, instructions were repeated but not followed, and boxes were left in random rooms. Service seemed inconsistent.”
YelpVerified Reviewer “The movers were skillful and reduced moving stress, but the final price was $1,500 above the quote after two trucks were sent when one seemed sufficient.”
YelpVerified Reviewer
Most common complaints about Gentle Giant Moving Company
Damage to items
Some customers reported that items were damaged during packing or loading.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Gentle Giant Moving Company clients.
What negative reviewers say
“Staff was friendly, on time, and communicative throughout booking and moving. I was charged significantly more than quoted when three movers arrived instead of two, and the promised $100 refund never came.”
Mary Kate CampbellVerified ReviewerGoogle“Furniture was broken, damaged, and scratched. A food-filled box caused a bug infestation, and items remained missing four months later. Gentle Giant eventually turned the issue over to insurance.”
Gemma GallovichVerified ReviewerGoogle“After storage delivery, six boxes containing family heirlooms and paintings were missing. A manager initially promised to find them, but the company later said it could not locate any of the boxes.”
YelpVerified Reviewer “The movers were quick and customer service was good, but my quote was $450–$600 and the final bill exceeded $900. I had warned them about a difficult couch and felt the estimate was too low.”
Joe PVerified ReviewerGoogle
Gentle Giant Moving Company
4.64Boston, MASince 1983
Save more than 30% on average by comparing movers before you book.
Gentle Giant Moving Company
4.64
Boston, MA · Since 1983
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Gentle Giant Moving Company, then see how it compares with other top-rated movers in Boston.
Compare prices side by side
See where Gentle Giant Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Gentle Giant Moving Company offer?
Gentle Giant Moving Company offers full-service moving, local moves, and long-distance moves. It also provides international moves, commercial moves, and small moves.
Services offered
Is Gentle Giant Moving Company licensed and insured?
Federally licensed, operating authority active
US DOT 373544 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Gentle Giant Moving Company is registered with the Federal Motor Carrier Safety Administration under US DOT number 373544, as GENTLE GIANT INTERSTATE COMPANY LLC, and its operating status is currently active. It also holds a Massachusetts intrastate license, number 25908.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Gentle Giant Moving Company holds. Ask for a certificate of insurance before you book.
- State license number
- 25908Issued by Massachusetts. Covers moves within the state, which the FMCSA does not
- Registered legal name
- GENTLE GIANT INTERSTATE COMPANY LLCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- GENTLE GIANT MOVING COMPANY GENTLE GIANT MOVING AND STORAGETrade name on file with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 88Power units reported to the FMCSA
- Miles driven
- 5,000,000Reported to the FMCSA for 2025
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- May 2026
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Massachusetts, you can expect to pay approximately $129/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Massachusetts moving companies similar to Gentle Giant Moving Company typically bill the amounts below using a $129/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Gentle Giant Moving Company is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Massachusetts moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Gentle Giant Moving Company offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Gentle Giant Moving Company accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Gentle Giant Moving Company compares with the top 10 Boston movers
Gentle Giant Moving Company places third among the top 10 movers in Boston, in the top three with a moveBuddha score of 4.64 out of 5, 0.06 points behind Poseidon Moving and just ahead of Marathon Moving Co.. At 1,924 reviews, Gentle Giant Moving Company has more reviews than nine of the ten. Gentle Giant Moving Company stands out with a customer service score higher than seven of the ten.
The ten highest-scoring local movers near Boston, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Boston Best Rate MoversWaltham | 4.72 | 1,369 | 4.7 | 4.7 | A+ |
| 2 | Poseidon MovingBrookline | 4.70 | 325 | 4.4 | 4.1 | A+ |
| 3 | Gentle Giant Moving CompanyThis mover · ranks #3 | 4.64 | 1,924 | 4.9 | 4.1 | A+ |
| 4 | Marathon Moving Co.Canton | 4.62 | 345 | 4.7 | 4.1 | A+ |
| 5 | StairHopper MoversBoston | 4.58 | 5,085 | 5.0 | 4.8 | A+ |
| 6 | Michael's Moving & StorageBoston | 4.58 | 1,592 | 4.9 | 4.2 | A |
| 7 | Flash MovingBoston | 4.58 | 449 | 5.0 | 4.6 | A+ |
| 8 | Exela MoversBoston | 4.56 | 459 | 4.9 | 4.8 | A+ |
| 9 | Esquire Moving & StorageWaltham | 4.56 | 389 | 4.8 | 4.6 | A+ |
| 10 | Rare Moving & Trucking CompanyBoston | 4.52 | 141 | 4.6 | 4.6 | A+ |
| 11 | Flash MovingWaltham | 4.50 | 899 | 5.0 | 4.6 | A+ |
How does Gentle Giant Moving Company compare to other Massachusetts movers?
- moveBuddha score#4 of 293(better than average)
4.64vs 3.77 avg
Gentle Giant Moving Company scores 4.64, above the Massachusetts average of 3.77, and ranks #4 of 293 Massachusetts movers.
- Positive reviews#122 of 293(better than average)
96%vs 90% avg
Gentle Giant Moving Company has 96% positive reviews, above the Massachusetts average of 90%, and ranks #122 of 293 Massachusetts movers.
- Negative reviews#118 of 293(better than average)
3%vs 8% avg
Gentle Giant Moving Company has 3% negative reviews, below the Massachusetts average of 8%, and ranks #118 of 293 Massachusetts movers. A lower percentage is better.
- Reviews analyzed#3 of 293(better than average)
1,924vs 249 avg
Gentle Giant Moving Company has 1,924 reviews analyzed, above the Massachusetts average of 249, and ranks #3 of 293 Massachusetts movers.
- Yelp rating#70 of 293(better than average)
4.1vs 3.9 avg
Gentle Giant Moving Company has a Yelp rating of 4.1, above the Massachusetts average of 3.9, and ranks #70 of 293 Massachusetts movers.
- Years in business#18 of 293(better than average)
43 yearsvs 27 years avg
Gentle Giant Moving Company has been in business for 43 years, above the Massachusetts average of 27 years, and ranks #18 of 293 Massachusetts movers.
| Metric | This moverGentle Giant Moving Company | Massachusetts avg | Massachusetts rank | Difference |
|---|---|---|---|---|
| moveBuddha score#4 of 293 in Massachusetts | 4.64 | 3.77 | #4 of 293 | +0.87(better than average) |
| Positive reviews#122 of 293 in Massachusetts | 96% | 90% | #122 of 293 | +6 pts(better than average) |
| Negative reviewsLower is better#118 of 293 in Massachusetts | 3% | 8% | #118 of 293 | −5 pts(better than average) |
| Reviews analyzed#3 of 293 in Massachusetts | 1,924 | 249 | #3 of 293 | +1,675(better than average) |
| Yelp rating#70 of 293 in Massachusetts | 4.1 | 3.9 | #70 of 293 | +0.2(better than average) |
| Years in business#18 of 293 in Massachusetts | 43 years | 27 years | #18 of 293 | +16(better than average) |
Compared with 293 Massachusetts movers with moveBuddha profiles. Rank #1 is the best in Massachusetts.
Gentle Giant Moving Company
4.64Boston, MASince 1983
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Gentle Giant Moving Company, then see how it compares with other top-rated movers in Boston.
Compare prices side by side
See where Gentle Giant Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Gentle Giant Moving Company
4.64
Boston, MA · Since 1983
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.64/5 moveBuddha Score and ranks #3 among Boston movers, with 96% positive feedback across 1,924 customer reviews.
Customers consistently praise its experienced movers and consistency and follow-up. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
With 88 trucks and a track record dating to 1983, it has more history than the average Massachusetts mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Gentle Giant Moving Company
4.64
Boston, MA · Since 1983
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Massachusetts moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Gentle Giant Moving Company
- Phone
- (617) 661-3333
- Website
- gentlegiant.com
Other Gentle Giant Moving Company locations
Helpful Massachusetts moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.