PODS Moving & Storage review 2026 (Rochester, NY)
Updated
PODS Moving & Storage, a Rochester, NY moving company, ranks #182 of 505 movers in New York, with a moveBuddha rating of 3.42/5.
84% of PODS Moving & Storage's 295 verified customer reviews are positive. Customers most often praise its skilled drivers, while the most common complaint involves unexpected charges. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How PODS Moving & Storage measures up
PODS Moving & Storage ranks #182 out of 505 movers in New York with a moveBuddha Score of 3.42 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.42.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is PODS Moving & Storage moveBuddha Certified?
PODS Moving & Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. PODS Moving & Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about PODS Moving & Storage?
Out of 295 verified reviews, 84% of customers left a positive review about PODS Moving & Storage in Rochester, NY. 14.2% of reviews are negative and 2% are neutral. PODS Moving & Storage has a 4% lower positive review percentage than the average New York moving company (84% vs the New York state average of 88%).
- Positive83.7%(247)
- Neutral2%(6)
- Negative14.2%(42)
Based on 295 reviews across Google, Yelp, and other review sites.
What customers like about PODS Moving & Storage
Skilled drivers
Multiple customers felt reassured by PODS Moving & Storage's experienced drivers, especially on long-distance moves.
Knowledgeable staff
Several reviewers pointed out that PODS Moving & Storage's crew answered questions confidently and provided useful advice.
Good communication
Reviewers frequently mention clear, consistent updates from PODS Moving & Storage throughout the moving process.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at PODS Moving & Storage.
Quick response times
Customer support at PODS Moving & Storage was often noted for responding to questions or concerns almost immediately
What positive reviewers say
“Angel Sanchez was incredibly professional, communicated well with updates about timing, and gave great tips for how to pack up the pods. Very satisfied!”
Rebecca IrwinVerified ReviewerGoogle“Communication re the reservation to delivery has been excellent. Angel called ahead, double checked the delivery info, and placed the POD with the skills of a surgeon!!”
Amy GeithnerVerified ReviewerGoogle“Great service! The driver Angel Sanchez was very friendly, professional, and helpful. Everything went smoothly, and we had a great experience with PODS.”
Patricia ManriquezVerified ReviewerGoogle“The delivery driver Angel called with an eta and was in my driveway at the time promised. He was professional, fast and efficient and answered all of my questions.”
Karl BVerified ReviewerGoogle
What mixed reviewers say
“They should be open until 3 PM but I arrived at 2:45 and found no one there.”
Canada4me (ДАЛЕКОБІЙ)Verified ReviewerGoogle“POD equipment was solid. Pickup and delivery were on time and good. Recommended movers were not professional and damaged my apartment building and property.”
Mike MooneyVerified ReviewerGoogle“No written review content was provided…”
John ZhangVerified ReviewerGoogle
Most common complaints about PODS Moving & Storage
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some PODS Moving & Storage clients.
Lack of communication
Poor or inconsistent updates from PODS Moving & Storage left some customers feeling in the dark.
Unreliable timing
Customers reported inconsistent scheduling and lack of punctuality from PODS Moving & Storage.
What negative reviewers say
“PODS changed my confirmed delivery and pickup dates without notice, forcing me to change moving arrangements and pay a penalty fee.”
Krptor 280Verified ReviewerGoogle“I was quoted a price but later charged an additional pickup fee and was charged twice after extending the POD. Customer service offered no useful explanation.”
debra stironeVerified ReviewerGoogle“Quoted a specific amount and was charged well over that. No communication on charges or when. Customer service was difficult to reach.”
Harold BrushVerified ReviewerGoogle“My delivery was delayed, customer service gave conflicting information, and calls often required more than 30 minutes on hold. I had to take extra time off work.”
Evan KellyVerified ReviewerGoogle
PODS Moving & Storage
3.42Rochester, NY
Save more than 30% on average by comparing movers before you book.
PODS Moving & Storage
3.42
Rochester, NY
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from PODS Moving & Storage, then see how it compares with other top-rated movers in Rochester.
Compare prices side by side
See where PODS Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does PODS Moving & Storage offer?
PODS Moving & Storage handles local moves, long-distance moves, and international moves from Rochester, NY, with services including small moves, packing, and packing materials.
Services offered
Is PODS Moving & Storage licensed and insured?
Registered with the FMCSA
US DOT 1397252. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
PODS Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 1397252.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover PODS Moving & Storage holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does PODS Moving & Storage cost?
PODS Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in New York, you can expect to pay approximately $139/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service New York moving companies similar to PODS Moving & Storage typically bill the amounts below using a $139/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
PODS Moving & Storage offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service New York moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does PODS Moving & Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- MilitaryMover’s own offer
PODS Moving & Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
PODS Moving & Storage also offers a military discount. It also lists: Costco Executive Members who commit to at least two months of storage may receive free standard local delivery and redeliveries, 20% off first-month and recurring storage, and 20% off long-distance transportation at participating locations. Ask what you qualify for and how much you could save before you book.
How PODS Moving & Storage compares with the top 9 Rochester movers
With a moveBuddha score of 3.42 out of 5, PODS Moving & Storage trails the nine top-scoring Rochester movers, 0.72 points behind Joe's Moving Co.. PODS Moving & Storage has the highest quote accuracy score in the group, but the lowest review quality score.
The nine highest-scoring local movers near Rochester, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Sheridan Brothers MovingRochester | 4.50 | 801 | 4.0 | 3.1 | A+ |
| 2 | Corrigan Moving SystemsRochester | 4.44 | 280 | 4.8 | 3.3 | A+ |
| 3 | Metropolis Moving, Inc.Brooklyn | 4.38 | 944 | 4.9 | 4.8 | A+ |
| 4 | Interior Moving Services IncRochester | 4.38 | 826 | 4.8 | 3.4 | A+ |
| 5 | Tony Caccamise Moving Co., Inc.Lima | 4.38 | 187 | 4.8 | 3.8 | A+ |
| 6 | Clark Moving & StorageRochester | 4.38 | 176 | 4.6 | 3.5 | A+ |
| 7 | Bauer & Son MovingRochester | 4.30 | 113 | 4.9 | 2.5 | A+ |
| 8 | TWO MEN AND A TRUCKRochester | 4.20 | 443 | 4.7 | 1.5 | D+ |
| 9 | Joe's Moving Co.Rochester | 4.14 | 891 | 4.8 | 3.4 | — |
| 10 | PODS Moving & StorageThis mover · ranks #10 | 3.42 | 295 | — | — | — |
How does PODS Moving & Storage compare to other New York movers?
- moveBuddha score#182 of 505(worse than average)
3.42vs 3.63 avg
PODS Moving & Storage scores 3.42, below the New York average of 3.63, and ranks #182 of 505 New York movers.
- Positive reviews#341 of 505(worse than average)
84%vs 88% avg
PODS Moving & Storage has 84% positive reviews, below the New York average of 88%, and ranks #341 of 505 New York movers.
- Negative reviews#323 of 505(worse than average)
14%vs 11% avg
PODS Moving & Storage has 14% negative reviews, above the New York average of 11%, and ranks #323 of 505 New York movers. A lower percentage is better.
- Reviews analyzed#87 of 505(better than average)
295vs 287 avg
PODS Moving & Storage has 295 reviews analyzed, above the New York average of 287, and ranks #87 of 505 New York movers.
| Metric | This moverPODS Moving & Storage | New York avg | New York rank | Difference |
|---|---|---|---|---|
| moveBuddha score#182 of 505 in New York | 3.42 | 3.63 | #182 of 505 | −0.21(worse than average) |
| Positive reviews#341 of 505 in New York | 84% | 88% | #341 of 505 | −4 pts(worse than average) |
| Negative reviewsLower is better#323 of 505 in New York | 14% | 11% | #323 of 505 | +3 pts(worse than average) |
| Reviews analyzed#87 of 505 in New York | 295 | 287 | #87 of 505 | +8(better than average) |
Compared with 505 New York movers with moveBuddha profiles. Rank #1 is the best in New York.
PODS Moving & Storage
3.42Rochester, NY
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from PODS Moving & Storage, then see how it compares with other top-rated movers in Rochester.
Compare prices side by side
See where PODS Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
PODS Moving & Storage
3.42
Rochester, NY
Final verdict: PODS Moving & Storage
PODS Moving & Storage earns a 3.42/5 moveBuddha Score and ranks #10 among Rochester movers, with 84% positive feedback across 295 customer reviews.
Customers consistently praise its skilled drivers and knowledgeable staff. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
The most common complaint is unexpected charges.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
PODS Moving & Storage
3.42
Rochester, NY
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New York moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact PODS Moving & Storage
- Phone
- (877) 770-7637
- Website
- pods.com
Other PODS Moving & Storage locations
- Huntsville, AL
- Tuscaloosa, AL
- Bakersfield, CA
- Cotati, CA
- Desert Hot Springs, CA
- Ontario, CA
- San Jose, CA
- Johnstown, CO
- Port St. Lucie, FL
- Sanford, FL
- Davenport, IA
- Peoria, IL
- Shreveport, LA
- Middle River, MD
- Saco, ME
- Greensboro, NC
- Santa Fe, NM
- Reno, NV
- East Syracuse, NY
- Toledo, OH
- Columbia, SC
- Spartanburg, SC
- Chattanooga, TN
- Beaumont, TX
- Edinburg, TX
- El Paso, TX
- McKinney, TX
- Texarkana, TX
- Tyler, TX
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.