Flex Moving & Storage review 2026 (Smyrna, TN)
In business since 2022 · Updated
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Flex Moving & Storage, a moveBuddha Certified mover based in Smyrna, TN, ranks #44 of 213 movers in Tennessee with a 4.26/5 rating.
75% of Flex Moving & Storage's 64 verified customer reviews are positive. Customers most often praise its friendly and approachable staff, while the most common complaint involves damage to items.
In business since 2022, Flex Moving & Storage holds active FMCSA registration (USDOT #4361332) and operates 3 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Flex Moving & Storage measures up
Across 64 reviews, Flex Moving & Storage in Smyrna, TN is rated 2.4/5 on Yelp (57 reviews), and has a B rating from the Better Business Bureau.
Flex Moving & Storage ranks #44 out of 213 movers in Tennessee with a moveBuddha Score of 4.26 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.26.
- Customer service
- 5.0
- Brand
- 4.5
- Industry experience
- 4.4
- Review quality
- 4.3
- Website
- 4.0
Yelp rating
Based on 57 reviews
Better Business Bureau
Based on BBB profile
Is Flex Moving & Storage moveBuddha Certified?
Flex Moving & Storage is moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
What Flex Moving & Storage has committed to
- All fees listed up front. Transparent rate tables and binding estimates by default.
- 3 hours to respond. To calls and concerns, during business hours.
- 3 updates before move day. 7 days before, 24 hours before, and on the day.
- 30 days to acknowledge a claim. And 120 days to resolve it.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Flex Moving & Storage?
Out of 64 verified reviews, 75% of customers left a positive review about Flex Moving & Storage in Smyrna, TN. 23.4% of reviews are negative and 1.6% are neutral. Flex Moving & Storage has a 14% lower positive review percentage than the average Tennessee moving company (75% vs the Tennessee state average of 89%).
- Positive75%(48)
- Neutral1.6%(1)
- Negative23.4%(15)
Based on 64 reviews across Google, Yelp, and other review sites.
What customers like about Flex Moving & Storage
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Flex Moving & Storage.
Professional and polite staff
Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
What positive reviewers say
“Sev, Peter and Everest were absolutely wonderful! Great communication and care with my belongings and unloaded exactly as I requested. 100% will work with Flex again.”
Aiesha W.Verified ReviewerYelp“Tay and Damien unloaded my things and took great care with each item. Polite, professional and Flex should be proud to have them. I was more than pleased.”
Josh M.Verified ReviewerYelp“Devon and Amir were great... very professional and friendly... and we had a nice talk…”
Callie M.Verified ReviewerYelp“All of the drivers were polite, friendly, and professional. The unit itself was spotless. Joel brought our unit a long distance on a holiday weekend which was greatly appreciated.”
Margge E.Verified ReviewerYelp
What mixed reviewers say
“Flex hired kids from an app with no moving experience! ... broken recliner, damaged several family heirlooms ... dragged furniture across just redone hardwood floors. As of 5/29 We came to an agreement. Thank you…”
Sydney C.Verified ReviewerYelp
Most common complaints about Flex Moving & Storage
Damage to items
Some customers reported that items were damaged during packing or loading.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Flex Moving & Storage clients.
Broken promises
Customers noted instances where Flex Moving & Storage failed to deliver on services that were initially guaranteed.
What negative reviewers say
“They're offering $732 for $6,000+ in documented damage backed by 100+ photos—and refuse to let me speak to anyone above the team lead.”
Maren W.Verified ReviewerYelp“They charged me close to $3000 and my total was suppose to be $779. Had to get my bank involved finally.”
LingVerified ReviewerYelp“Suppose to move on A Saturday and they had workers walk off the job so had to do it on Sunday. ... I asked for an adjustment on the bill but have not heard back. ... just empty promises.”
Carmen G.Verified ReviewerYelp“Our mattress was completely soaked, furniture became warped and ruined, and clothes started growing MOLD! Flex admitted it was a manufacturer problem but used stalling tactics to reimburse us for damaged belongings over $10,000.”
David O.Verified ReviewerYelp
Flex Moving & Storage
4.26Smyrna, TNSince 2022
Save more than 30% on average by comparing movers before you book.
Flex Moving & Storage
4.26
Smyrna, TN · Since 2022
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Flex Moving & Storage, then see how it compares with other top-rated movers in Smyrna.
Compare prices side by side
See where Flex Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Flex Moving & Storage offer?
Flex Moving & Storage offers full-service moving, labor-only loading help, local moves, long-distance moves, and small moves.
Services offered
Is Flex Moving & Storage licensed and insured?
Federally licensed, operating authority active
US DOT 4361332 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Flex Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 4361332, as FLEX MOVING INC, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Flex Moving & Storage holds. Ask for a certificate of insurance before you book.
- Registered legal name
- FLEX MOVING INCThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 3Power units reported to the FMCSA
- Miles driven
- 101,203Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- October 2026
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Tennessee, you can expect to pay approximately $117/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Tennessee moving companies similar to Flex Moving & Storage typically bill the amounts below using a $117/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Flex Moving & Storage is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Tennessee moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Flex Moving & Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
Flex Moving & Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Flex Moving & Storage also offers discounts on request. It also lists: Setup Service customers receive $50 off Premium and Full Service local moves, or $25 off FlexHaul Budget moves. Discount is applied at booking. Ask what you qualify for and how much you could save before you book.
How Flex Moving & Storage compares with other local movers
With a moveBuddha score of 4.26 out of 5, Flex Moving & Storage trails the five top-rated movers near Smyrna, 0.22 points behind Guardian Moving Systems. At 64 reviews, Flex Moving & Storage has fewer reviews than four of the five. Where Flex Moving & Storage falls behind is industry experience, with the lowest industry experience score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | 6th Man MoversNashville | 4.64 | 3,062 | 4.9 | 4.3 | A- |
| 2 | Tri-Star MovingMt. Juliet | 4.56 | 988 | 4.9 | 3.4 | A+ |
| 3 | Move OnNashville | 4.50 | 694 | 4.9 | 3.9 | C+ |
| 4 | College Hunks Hauling Junk & MovingNashville | 4.48 | 2,634 | 4.7 | 2.8 | A+ |
| 5 | Guardian Moving SystemsLa Vergne | 4.48 | 55 | 4.3 | 2.6 | A+ |
| 6 | Flex Moving & StorageThis mover · ranks #6 | 4.26 | 64 | — | 2.4 | B |
How does Flex Moving & Storage compare to other Tennessee movers?
- moveBuddha score#44 of 213(better than average)
4.26vs 3.69 avg
Flex Moving & Storage scores 4.26, above the Tennessee average of 3.69, and ranks #44 of 213 Tennessee movers.
- Positive reviews#163 of 213(worse than average)
75%vs 89% avg
Flex Moving & Storage has 75% positive reviews, below the Tennessee average of 89%, and ranks #163 of 213 Tennessee movers.
- Negative reviews#163 of 213(worse than average)
23%vs 10% avg
Flex Moving & Storage has 23% negative reviews, above the Tennessee average of 10%, and ranks #163 of 213 Tennessee movers. A lower percentage is better.
- Reviews analyzed#114 of 213(worse than average)
64vs 351 avg
Flex Moving & Storage has 64 reviews analyzed, below the Tennessee average of 351, and ranks #114 of 213 Tennessee movers.
- Yelp rating#44 of 213(worse than average)
2.4vs 3.0 avg
Flex Moving & Storage has a Yelp rating of 2.4, below the Tennessee average of 3.0, and ranks #44 of 213 Tennessee movers.
- Years in business#80 of 213(worse than average)
4 yearsvs 24 years avg
Flex Moving & Storage has been in business for 4 years, below the Tennessee average of 24 years, and ranks #80 of 213 Tennessee movers.
| Metric | This moverFlex Moving & Storage | Tennessee avg | Tennessee rank | Difference |
|---|---|---|---|---|
| moveBuddha score#44 of 213 in Tennessee | 4.26 | 3.69 | #44 of 213 | +0.57(better than average) |
| Positive reviews#163 of 213 in Tennessee | 75% | 89% | #163 of 213 | −14 pts(worse than average) |
| Negative reviewsLower is better#163 of 213 in Tennessee | 23% | 10% | #163 of 213 | +13 pts(worse than average) |
| Reviews analyzed#114 of 213 in Tennessee | 64 | 351 | #114 of 213 | −287(worse than average) |
| Yelp rating#44 of 213 in Tennessee | 2.4 | 3.0 | #44 of 213 | −0.6(worse than average) |
| Years in business#80 of 213 in Tennessee | 4 years | 24 years | #80 of 213 | −20(worse than average) |
Compared with 213 Tennessee movers with moveBuddha profiles. Rank #1 is the best in Tennessee.
Flex Moving & Storage
4.26Smyrna, TNSince 2022
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Flex Moving & Storage, then see how it compares with other top-rated movers in Smyrna.
Compare prices side by side
See where Flex Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Flex Moving & Storage
4.26
Smyrna, TN · Since 2022
Final verdict: Flex Moving & Storage
Flex Moving & Storage, a moveBuddha Certified mover, earns a 4.26/5 moveBuddha Score and ranks #44 among Tennessee movers, with 75% positive feedback across 64 customer reviews.
Customers consistently praise its friendly and approachable staff and professional and polite staff. It is best for customers prioritizing crew professionalism and reliable service experience.
With 3 trucks and a track record dating to 2022, it has less history than the average Tennessee mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Flex Moving & Storage
4.26
Smyrna, TN · Since 2022
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Tennessee moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Flex Moving & Storage
- Phone
- (786) 738-9516
- Website
- goflex.com
Other Flex Moving & Storage locations
- Phoenix, AZ
- Phoenix, AZ
- Tucson, AZ
- Fontana, CA
- Long Beach, CA
- Ontario, CA
- San Diego, CA
- Denver, CO
- Boynton Beach, FL (Flex Moving and Storage)
- Fort Lauderdale, FL
- Hollywood, FL
- Jacksonville, FL
- Orlando, FL
- Orlando, FL
- Pompano Beach, FL
- St. Petersburg, FL
- Tampa, FL
- West Palm Beach, FL
- Atlanta, GA
- Lithonia, GA
- Avon, MA
- Boston, MA
- Columbia, MD
- Washington, DC
- Detroit, MI
- Livonia, MI
- Minneapolis, MN
- Charlotte, NC
- Durham, NC
- Greensboro, NC
- Massapequa, NY
- Philadelphia, PA
- Pittsburgh, PA
- Mount Juliet, TN
- Austin, TX
- Dallas, TX
- Houston, TX
- Houston, TX
- San Antonio, TX
- San Antonio, TX
- Alexandria, VA
Helpful Tennessee moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.